Mercedes-Benz of Fairfield

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
224 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 28, 2020

    I purchased an expensive maintainace service for 3 years before I leased the vehicle , so I dont need to worry when its time to service the car. It worked... well for first 3 services, it did not cost me anything. But the 4th time as suggested by the light indicator that it needed to be serviced , those wonderful service persons THAT I HAVE TO PAY NOW which is very expensive.The car wasn'nt even 3 years old yet. They said they only covered 3 maintainance service not 3 years.I told them I purchased it good for 3 YEARS . They said it doen' t matter , it is only good for 3 occurrnces and then you have to pay thereafter. THIS DEALERSHIP REALLY LIKES TO RIP OFF CUSTOMERS AS MOST OF THE PEOPLE WHO HAVE EXPERIENCES WITH THEM ARE SAYING. Never again I will come to this dealership. I will be buying a new 2021 GLE in a couple of months, drives great BUT WILL BUY IT IN DIFFERENT DEALERSHIP 100 percent.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    August 15, 2020

    After shopping around for a car and seeing one that interested me at this dealer I contacted them via email and although at first they responded to some... inquiries I had they never responded back after they appraised my trade in vehicle so I never heard from them again even after I emailed them back several times.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 26, 2018

    My and my husband would like to thank Uri S. And his big boss for understanding and accepting our offer. And making sure we are taking care of. And also... to Diego C. for going through all the paperwork making sure we understand everything. If you want to buy a car you should check out Mercedes Benz of Fairfield. Great customer service!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and... I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 5.0 out of 5
    May 5, 2020

    Elisha Watkins was my sales representative. He treated me like a friend. He was professional, thorough and friendly. He answered all my questions and he... was able to get me a great deal on a used Mercedes. He made me feel at ease with no pressure. I highly recommend him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us, Greg Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful ...that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 5.0 out of 5
    April 25, 2020

    Great day. Great service Ask for Chuks.. I purchased a great vehicle and service department is fantastic. I recommend this place. I keep going back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We cannot thank you enough for your wonderful review of Mercedes-Benz of Fairfield and for your referrals and recommendation! It was a pleasure to ass...ist you and please let us know when we can do so again! Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 1.0 out of 5
    March 26, 2018

    I would not recommend I’ve been here three times and it is the last go elsewhere bad service . They tried to over charge me but I’m not stupid I no my... way a little around cars.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your ...earliest convenience. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 4.0 out of 5
    March 12, 2018

    Sean was my salesman for my 2013 Explorer. He made the experience very easy Mercedes even delivered my car to my house here's something you don't get every... day thank you Sean and thank you Mercedes-Benz of Fairfield

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write such great feedback. Kiwi. I'll be sure to pass your thanks on to Sean and the rest of our staff. Enjoy... your 2013 Explorer. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 5.0 out of 5
    October 26, 2017

    They are fast comes with customer and they will make sure everything good to go before they bring back your car from service all one time service! They... will make sure a customer 100% satisfaction for the service.. nice business for sure

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this fantastic review, Chico. Our team works very hard to ensure each of our customers are 100% satisfied with ...their overall experience. If you need anything else for your vehicle, please let us know. Sincerely, Mo Ayubyar General Manager | moayubyar@mercedesfairfield.com | 707-430-0077

  • 5.0 out of 5
    January 29, 2017

    This was an absolute pleasure, They had the vehicle we were looking for and could not have been any better and there jobs. We had the great pleasure of... meeting Tara and Josh and working with them until we had our new car and drove it home! This place is part of the Price Dealership Group had have been dealing with them for years and will continue to be customers

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a great review. We are pleased to hear Tara and Josh did a great job in assisting you in your purchase. ...If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

  • 5.0 out of 5
    January 7, 2017

    Shon, Lawrence, and Riggo always treat me like I am a valued customer and know my time is valuable, so they have everything ready to go ahead of time,... so I can get in and out as fast as possible.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Raymond, We are truly grateful for this awesome review. We are thrilled that Shon, Lawrence and Riggo were able to take care of you. They are a great ...asset to our team and we appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Mo Ayubyar General Manager moayubyar@mercedesfairfield.com | 707-430-0077

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