Montgomery Subaru

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
205 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 20, 2019

    We recently purchased a 2019 Subaru Forester Touring from Montgomery Subaru. After working with several other Subaru dealerships within 150 miles, it... was Drew Gim's patience, upfront pricing, and outstanding customer service that really stood out. I never once felt pressured or hassled and all of my questions were answered in a timely manner. He always kept me informed on when my vehicle would be arriving and went above and beyond to make me feel more than just a number. Most correspondence was done via email, but when it came time to visit the dealership to pick up my vehicle, I was greeted by both Drew and Mr. Danielson (owner). It really impressed me that Mr. Danielson took the extra time to speak with me (and others) and personally expressed how grateful for my business. He proudly mentioned that his wife, daughter, and (formerly) his son all worked there. This is truly a family business and it shows! The purchase process was very smooth and I feel like pricing was very fair/competitive. However, it was the outstanding customer service by Drew, the sales/finance team (Kyle Campbell and Tim Dooley) that made me choose them over the others. This is our first Subaru, but hopefully not our last. If/when we decide to purchase another, Montgomery Subaru will be at the top of our list! They truly value their customers and go the extra mile make every customer feel welcome. It's really quite refreshing compared to the typical dealership experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello there, thank you for your kind words and congratulations on your new vehicle. We're glad to hear we delivered such a great experience. If there'...s anything further we can do for you, we are happy to help. Take care.

  • 5.0 out of 5
    July 17, 2019

    Very professional dealer. Staff and employees were outstanding. I used facebook messenger to contact them on sunday(dealer ship was closed) and they... responded on messenger/text and email within 15 minutes. Thanks again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know. Take care.

  • August 7, 2017

    As the mom of two little girls, I have researched the safety ratings of cars for months and decided on leasing a Subaru Outback. I had never driven a Subaru... and only knew them from the commercials, reviews, Consumer Reports, and one friend who swore by her Outback. I dreaded the car buying process but decided to test drive one at a dealership close to my home. After experiencing an unpleasant couple of hours at that particular dealership, I browsed other dealers in my state and found Montgomery Subaru. I hit the "request an e-lease" button and Kyle Campbell replied back. Over the next 3 months, Kyle responded promptly, professionally, and kindly to my many, many questions. He never pressured me or made me feel as though I was getting pushed aside or not taken seriously. I finally got things in order to visit Kyle and test drive a car. From the moment I walked in until the moment I drove away with my new Outback, the experience was great. Kyle and the entire staff who I interacted with during the process was professional, kind, and respectful. As a woman, that is not something I have always experienced at car dealerships, unfortunately. I felt at ease and confident in my decision to lease the car and Kyle made sure I understood all the components and buttons and workings of the car. I appreciate the attention to detail and customer service I received. I will definitely recommend that my friends drive the 2 hours to see Kyle and everyone at Montgomery Subaru for their next vehicle purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 15, 2019

    Service was performed right the first time and ready on time. No surprises or pressure for unnecessary service. Always a pleasure to do business with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us... for all your automotive needs! Take care!

  • 5.0 out of 5
    July 8, 2019

    Time was minimum. While waiting, I had refreshed offered. Clean and comfortable sitting area Explanation of service excellent. EG what was preformed... and why. Pleasant visit.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Ranah, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... We hope to be of service to you again! Take care!

  • 5.0 out of 5
    July 6, 2019

    Drew Gim, an internet sales person at Montgomery (AL) Subaru, provided outstanding professional service above and beyond most car salesmen I have dealt... with over the past 50 years. He went the extra mile to try to make a great lease deal for the vehicle that we wanted, to explain the lease process for an out-of state transaction, and generally made the entire finance application process as smooth as possible. He did everything in his power to keep us promptly informed. He is a tribute to Montgomery and Subaru in terms of his responsiveness and customer service perspective. His manager, Tim Dooley was also very informative and considerate when Mr. Gim was not available. If you are looking to buy or lease a Subaru in Alabama, you would be wise to contact Drew Gim.

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    Shopped for a new car
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    Dealer Response

    Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car leasing experience. We hope to be of se...rvice to you again in the future. Best wishes, Montgomery Subaru

  • 5.0 out of 5
    July 4, 2019

    Great sales force, friendly but also were clearly wanting our business, took time to explain all possible options while not being aggressive but just to... make sure that all options were discussed.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

  • 5.0 out of 5
    June 24, 2019

    We were given the warmest hospitality of any dealership! No hassling phone calls! A few short texts and phone messages to let us know the availability... of the 2019 Subaru Foresters. Our sales associate, Drew, was excellent to work with. He was friendly, thoughtful, and knowledgeable! We bought our crimson pearl. colored 2019 Subaru Forester premium from Drew. The transaction was quick and easy! Drew patiently went over the many features of Forester with us. We drove away in a new, clean, gas-filled 2019 Subaru Forester premium! We love the drive and the ride!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Montgomery Subaru! We hope to see you soon!

  • 5.0 out of 5
    June 20, 2019

    AC not cooling. Initially replaced leaking condenser and finally the compressor over a 6-7 day period. AC working well now. Service department was helpful,... courteous and apologetic.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Montgomery Subaru as your first c...hoice for service!

  • 5.0 out of 5
    June 20, 2019

    I recently had my last "freebie" service. However I will continue to have my maintenance service done by Montgomery Subaru! The staff is so friendly and... they get the job done in a reasonable amount of time. The facility is very nice and makes the wait a nice experience. The staff keeps you updated if necessary and routine service is quick. If you want a great SUV and excellent service go to Montgomery Alabama Subaru. I did and I'm sure glad I did!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Bev, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. W...e hope you continue to choose us for all your automotive needs! Take care!

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