[{"id":577200,"firstName":"Blake","lastName":"Wills","titleText":"Sales Consultant","shortBioText":"","emailTxt":"rwills@albanymotorcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/41ba7a998b9c.jpg","drDealerId":25437,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1548979200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":577203,"firstName":"Victoria","lastName":"Hardin","titleText":"Service Advisor","emailTxt":"vhardin@albanymotorcars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":13,"combinedEmpReviewCnt":88,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/58b2e430da39.jpg","drDealerId":25437,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":577199,"firstName":"Rob","lastName":"Roy","titleText":"Sales Consultant","emailTxt":"rroy@albanymotorcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/163764fa800b.jpg","drDealerId":25437,"dealerEmpStartDtUtc":"933465600","industryStartDtUtc":"770428800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":578179,"firstName":"Mauricio","lastName":"Paige","titleText":"BMW Genius","shortBioText":"","emailTxt":"mpaige@albanymotorcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/46ecfe82d581.jpg","drDealerId":25437,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577201,"firstName":"Monique","lastName":"Walker","titleText":"Sales Consultant","shortBioText":"","emailTxt":"mwalker@albanymotorcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/7f6666de4158.jpg","drDealerId":25437,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":598483,"firstName":"Gil","lastName":"Schmitt","titleText":"Fixed Operations Director","emailTxt":"gschmitt@albanymotorcars.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":25437,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":598346,"firstName":"Kurtis","lastName":"Johnson","titleText":"General Manager","emailTxt":"KJOHNSON@albanymotorcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":25437,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":617342,"firstName":"Michelle","lastName":"Albert","titleText":"Service Writer","emailTxt":"MALBERT@albanymotorcars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/25437/employees/cf3fbfebea78.jpg","drDealerId":25437,"certifiedEmployee":false,"deptDscrp":"Service"}]

BMW of Albany

4.5 out of 5 4.5
Rectangle 48
Sales
Service Closed

BMW of Albany Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2019

At BMW of Albany, we know that our inventory of great BMW cars and SUVs, our incredible customer service, and our abilit

...

y to treat the needs of each individual customer is the recipe for success. We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those standards each and every time. If you are in the market for a new car or SUV, stop by our dealership in Albany and experience first-hand our commitment to excellence and service! Our experienced sales staff is eager to share its knowledge and enthusiasm with you.

Reviews

4.5 out of 5 4.5
278 lifetime reviews. Includes reviews of BMW of Albany from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 7, 2019

    I took my car in for an oil change, Victoria was my service person. She was very friendly and genuine. The time frames she gave were right on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • 5.0 out of 5
    December 7, 2019

    Enjoyed my experience and will return for service to car as well as when I purchase my tires. Thanks again for the smiling faces. Will be back

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • June 5, 2015

    We had a pleasant experience in the purchase of our new BMW. The salesman who assisted us was very knowledgeable of all the vehicles on the lot within... our price range and was helpful in getting us the best vehicle at the best price for our needs. He was thorough and a pleasure to work with. We would definitely recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for replying and leaving such a great review about our dealership. Very happy we could give you such a good experience.

  • 5.0 out of 5
    December 7, 2019

    My experience overall was great and easy. Blake was my sales man. He was able to answer all my questions and I was able to test drive my car for a extended... amount of time. Victoria was awesome she gave me information about my oil change and kept me informed on the wait time. Mauricio helped me program my radio and told me everything I needed to know about my car. "He's a BMW genius. " They all made me feel like family every body there was extremely nice and kind.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Blake Wills

    Sales Consultant

    (5.0) 24 reviews

    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

    Mauricio Paige

    BMW Genius

    (5.0) 11 reviews

    Gil Schmitt

    Fixed Operations Director

    (4.1) 16 reviews

    Kurtis Johnson

    General Manager

    (5.0) 5 reviews

  • 5.0 out of 5
    December 6, 2019

    Victoria was Amazing as Always. She had a loaner vehicle ready when I arrived so I would not be late to work. She is prompt and able to answer all of my... questions and concerns. Notified me when my vehicle was ready. Great Customer Service Experience!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • 5.0 out of 5
    December 6, 2019

    This is the third vehicle I have purchased from this dealership. I will return. Blake Wills was a super salesperson. Hope he is there in a few years... when I go back. The technology person was quite informative, too. Great job, guys!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Blake Wills

    Sales Consultant

    (5.0) 24 reviews

    Mauricio Paige

    BMW Genius

    (5.0) 11 reviews

    Gil Schmitt

    Fixed Operations Director

    (4.1) 16 reviews

    Kurtis Johnson

    General Manager

    (5.0) 5 reviews

  • 5.0 out of 5
    December 5, 2019

    Victoria is so friendly and helpful when I need my BMW serviced. She goes beyond limits to solve problems if there is one. She is a great asset to this... dealership! I want to personally thank her. I received great service on the last visits. My new tires are great too! .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • 5.0 out of 5
    December 5, 2019

    I had a very good experience with the service representative she was very helpful and knowledgeable, the show room was very clean and beautiful I enjoyed... my visit

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • 5.0 out of 5
    December 5, 2019

    While driving to Albany from Jacksonville Florida to spend Thanksgiving with my family my vehicle ran hot and I had to stop multiple times and finally... made to our destination and spent an amazing day with my family and then the next day my son called BMW of Albany and to my surprise was to able to get an appointment for that same day.. The service I received was above and beyond what I expected!! Thank you Lori and the BMW Albany Service Department. So proud of my Home Town BMW

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

  • 5.0 out of 5
    December 4, 2019

    Appointment went smoothly. Work done in timely fashion and very considerate. Clean and comfortable waiting area. Car was tidy upon completion of work.... Will be back

    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Victoria Hardin

    Service Advisor

    (4.7) 88 reviews

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