Walker Buick GMC

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
114 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 31, 2018

    As always great and thanks to Sam Morrison for getting me in and out

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your rec...ent visit. Take care!

  • 5.0 out of 5
    November 9, 2017

    Buying experience was easy scott loewer and eric Moran went above and beyond to make sure I was satisfied

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert Sterne, reviews like this give us motivation and help us ensure we provide high-quality care. We are happy to pass along your comments to the t...eam! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 20, 2017

    Excellent service salesman was extremely patient while I test drove numerous vehicles

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Julie Christie, thank you for taking the time to leave a review for us at Walker Big Lot. We're happy we could meet your expectations! Please don't... hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review!

  • 5.0 out of 5
    July 31, 2017

    I highly recommend Walker Big Lot and staff. Very professional and honest. We have dealt with them on several vehicles over the years and this is the... only place I have ever left thinking and knowing that I made a good deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Richard Williamson, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're... always happy to help! We look forward to your next visit! Take care!

  • 5.0 out of 5
    May 11, 2017

    Great experience you really feel that your vehicle is taken care of by professional individuals after the sale maintenance and routine service's are taken... care of diligently great job, Brandon is the ultimate Customer Service Representative, great guy

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cecil Crummell, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give ...us a call. We're always happy to help! Thank you again for the great review!

  • 5.0 out of 5
    May 10, 2017

    The hospitality was great and they were all about the customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brandon Jones, we are so pleased you enjoyed your visit to Walker Buick GMC! Please don't hesitate to reach out if there's anything additional we can... do for you. Thank you again for the great review!

  • 2.0 out of 5
    November 9, 2016

    I was rushed through my purchase, limited to offers, and bought in haste. Now I regret that I cannot trade my car in for the same value for which I purchased... it even though it has only be 7 days! I will lose over 3k on trading this new vehicle in for what I really want...so be careful of the offers! What might seem like a deal of a lifetime might come back as the heartache of your lifetime!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 6, 2016

    My wife decided she was ready for a change in rides. She wanted a truck. The 1st place I called was Walker Big Lot. Rick Krammel was our salesman. Because... of my work I wasn't able to actually go to the dealership. I spoke with Rick and told him what we were looking for and within a day he called me and sent pictures of what turned out to be the perfect truck for us. So then we started talking numbers and I told him where I needed to be, so Rick and the Staff at Walker Big Lot went to work and were able to set up everything exactly how I needed it. They never tried to pressure me or change my mind to a different truck, they just made it work. The truck is immaculate with very low mileage and the wife absolutely loves her new ride. Again I never set foot on the lot but Rick Krammel and the rest of the staff made the whole process a breeze. Great process for me, great truck for the wife which also makes for a great life for me. :) When I'm ready for a new ride for myself Walker Big Lot will be my go to Dealership and Rick Krammel will be my salesman. Give them a call. You can't go wrong.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 19, 2016

    Yesterday we contacted salesman Robert about purchasing a car on their lot. At 5:30 pm we told him that we would be down at 12:00 noon next day. It is... two hours from our home. We arrived at 11:45 and were told that they had just sold it. REALLY? Robert said another salesman had just committed to selling. It appears that their word means nothing and they are in dire need of a system that says there was already someone in the way prior. Would not recommend this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I was contacted by the customer on 10/19/2016 at approximately 1 PM regarding they're bad experience. At that time I researched the situation and call...ed the customer back within 15 minutes. I apologized to the customer and explained to her that another customer had contacted another one of our salesmen on 10/18/2016 inquiring about the 2008 Hummer H3. The customer called back on 10/19/2016 at approximately 10:30 AM and purchased the vehicle. Robert had called the customer to let them know the bad news and left a message on their voicemail. Unfortunately in this case someone is going to be upset. I completely understand the customers frustration and wish there was something more I could do.

  • 1.0 out of 5
    October 13, 2016

    I have had nothing but trouble since buying my car there. It's only been two weeks and I am not impressed.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to comment. Our goal is to provide every customer with an exceptional experience when visiting any of our dealerships. ... We're sorry that your experience didn't meet that goal. We hope that our efforts to correct the inconvenience were well-received and that you will consider Walker Automotive again in the future.

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