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Walker GMC

(185 reviews)

Reviews

(185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walker GMC from DealerRater.

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I love Walker Oldsmobile.

I love Walker Oldsmobile. I feel that I have the greatest combination. My service representative, Bobby Rhodes, is the best. My vehicle was picked up, worked on, and delivered back to me, all while I was at work. I do not have any complaints on the dealership. However, I am still trying to get familiar with the vehicle and all of the technology. Thanks for a great job, well done Bobby!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The salesman John was Great.

The salesman John was Great. The people that clean up the truck left scratches all over. John got this issue solved at Ceramic Pro. I still have a Windshield full of little circles in the sunlight. I hope to have this issue solved soon. John Slayter very honest and knowledgeable. Good guy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cameron Hayes did fantastic at the service dept.

Cameron Hayes did fantastic at the service dept. great communication and got me in for diesel work fast!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Corey Hayes was an excellent service dept guy.

Corey Hayes was an excellent service dept guy. He took care of my truck and communicated the entire way. Great job!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Danny, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Kaitlynn Jones is about the best service writer I ever

Kaitlynn Jones is about the best service writer I ever had. She is absolutely excellent! On my survey I did after buying my GMC pick up truck. I gave y’all an eight out of 10 for recommendation. But because of Eric Moran, I should’ve gave y’all a 10+ on the survey. He was very helpful and answer all my questions and because of him and your service department I would recommend y’all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Walker Big Lot! Please let us know if there is anything else we can do for you; we are more than happy to help!

The dealership is quite good.

The dealership is quite good. The extended warranty is somewhat disappointing. It is still in force but the recent repair evidently was not covered; I had to pay for it. Moreover, the type of failure should not have occurred in a gently used vehicle with only 37,000 miles on it and certainly should have been covered by the extended warranty.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The problem I had was at the beginning undetectable.

The problem I had was at the beginning undetectable. But in the end, they figured it out and it’s working fine.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

BEEN TRYING TO TALK TO SOMEONE ABOUT SERVICING MY 2020

BEEN TRYING TO TALK TO SOMEONE ABOUT SERVICING MY 2020 GMC TRUCK SENSE 11.00 OCLOCK. IT IS NOW 1.15 POOR POORE SERVICE. THIS IS REALY SAD FOR A DEALERSHIP OF THIS SIZE

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Kenny, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (318) 445-6421 at your earliest convenience to discuss how we can turn your experience into a positive one.

Well satisfied with every part of my experience, the

Well satisfied with every part of my experience, the courteous customer service, the quality of the repair, the short wait time and the affordably priced cost of the repair

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Chad, thank you for taking the time to let us know how we did. We hope you have a great day!

Tandy Thompson is the man!

Tandy Thompson is the man! He provided me with excellent customer service. Professional,knowledgeable with great communication skills. If you must get your vehicle serviced in Alexandria,call this dealership! Ask for TANDY! He will take care of you.Thank me later.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.