Reviews
Write a reviewGreat experience!
I have bought 3 cars with this dealership and always have a great experience! Even living 2 hours away from Abilene I still come here when I need a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The car only lasted 11 weeks
I bought a used car from 4M with low mileage. It lasted exactly 11 weeks before breaking down and was not fixable. The temperature gauge, odometer, tripometer, and heater all broke before 11 weeks. It took their mechanic a full work week to determine that the car had overheated (which I'd have noticed if the temp gauge hadn't broken). The owner of the place refused to even discuss making it right until I put in a complaint with the Better Business Bureau. After that, he offered to put a portion of the purchase price toward another car. I had exactly one car to choose from, and he wanted an additional $2400 for that car, which would not start when I went to test drive it. I would not recommend buying a car here. They're nice and helpful when you buy a car, but if you have any problems you will not receive any help at all. The owner is rude and does not call when he says he will, and is clearly not interested in maintaining a good relationship with his customers after the sale.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Yes she is correct we did sell to this customer a car and yes 11-12 weeks later it did overheat and break down. The car was a 1995 Mercury Mystique and was very clean and in working condition when she bought. It was working for 11 weeks at least. She brought the car back to us with damage down the whole driver side. The customer told us it overheated once and they put fluids in it knowing it had a leak per customer. Instead of bringing car in to fix the leak she put fluids and continued to drive it (per the customer). Then what happened it leaked out fluids again and overheated. I am so sorry that we couldn't resolve the issue I had several more cars then 1 to show you but you had a budget and that was the only one she could afford that we had and the reason it was 2400 more is because it was 13 years newer. I am sorry about the whole situation and hate when this happens to anyone and I have helped people out in a reasonable time but 11 weeks some body damage and neglect from the customer I don't feel responsible.
Disabled
They are very helpful. Very friendly an knowledgeable... To much stuff to fill out an not get anywhere.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for your good review. We appreciate you giving us an opportunity to do business with you!
Best buying experience possible!
4m Autoplex is in the correct business. They are honest people who are very appreciative of the business they get. We purchased a used 2011 GMC and worked with Andy who made the entire process painless; enjoyable even. Andy answered all questions we had about the vehicle and even came in after hours to let my husband and I test drive the vehicle (knowing we weren't going to purchase the vehicle that day). We traded in a jeep and they gave us a fair price on our trade in. When the final transaction took place every staff member was very kind and professional. They even filled the pickup full of diesel and washed the truck just before I pulled it off the lot. I am certain we will do business with them again and will be referring them to everyone I can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Holly!! You guys were a pleasure to deal with!
super easy to buy from
Andy Brewer was super patient and very helpful. I am already recommending 4m Auto plex to friends and family. staff at 4m are very helpful and knowledgeable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
awesome people with great service
These people are great they did everything they could to help me outwits buying my new vehicle I commend these gentleman on there work ethic and performance I would recommend coming hear for your next purchase
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad you had a good experience Dillon! Thanks for leaving us an awesome review!
great experience
Andy has been very helpful taking my phone calls after business hours to get me in a great truck for a really good price
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Cody! We Appreciate your business and the great review!
great customer service, very pleased
Very good customer service, really liked the truck and the process was fast and easy, would definitely prefer to a friend, Andy Brewer was a great salesman
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jarren!
Bought Truck
Great customer service and attentive to what I was specifically looking for. Andy Brewer's honesty and coming through with what he said is why I bought here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Clint! We appreciate it!
Best experience in Abilene
Excelent service i really recommend page patterson he works for you he's not pushy or anything.. This was the best experience i have had with a dealer ship...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you thats what we are going for!