Mercedes-Benz of Naperville

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Naperville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2000

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

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*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

Detailing

$219.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
344 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2020

    Richard in service is amazing. Great follow up. Wonderful to deal with. Keeps you posted when your car is getting worked on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reza, thank you for your kind review; we are happy to pass along your comments to Richard! If you ever need help, just give us a call. Happy motoring!

  • 5.0 out of 5
    October 15, 2020

    Everything was great!!!! Handled all repairs without any questions!! Adam is a fantastic service rep.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amy, thank you for your kind review; we are happy to pass along your comments to Adam! We're always here to provide exceptional service at a great val...ue -- we hope you'll consider us again in the future!

  • June 23, 2015

    Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2020

    The service advisor (Adam) was very professional and though on the 70k maintenance and also upfront with the repairs on my SUV needed, which was only... a rear brake job!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ralph, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever nee...d anything. Be safe on the road!

  • 5.0 out of 5
    October 12, 2020

    Excellent service. They go out of their way to make sure everything is done to your satisfaction.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, your comments keep us motivated and working hard for all our guests! Please let us know if there is anything else we can do for you; we are mor...e than happy to help!

  • 5.0 out of 5
    October 12, 2020

    Excellent customer service. Service advisor is knowledgeable, Friendly and has the vehicle ready when promised.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a response, Daniel! If you ever need more help, just give us a call. Happy motoring!

  • 5.0 out of 5
    October 12, 2020

    Setting up the appointment with my service advisor Rich Wildeveld was easy as can be; the service itself was performed in a timely fashion as advised originally... and the loaner vehicle was clean and gassed-up. Definitley a semaless process from start to finish

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Drive safe!

  • 2.0 out of 5
    October 8, 2020

    In short - we traded for a 2019 Toyota Camry that had a paint chip in the passenger rear door and the touch screen radio was unresponsive. Salesman said... it worked when we were parked after the test drive. Asked for the paint chip to be fixed before we purchased it and the salesman assured me it would be. Texted a few days before we picked it up and he said it was taken care or. Picked it up and found they had merely used a paint pen. When asked they said it was too expensive to fix. On the way home (3hr drive) realized the touch screen still didn't work. Took it to a local Toyota dealership in my hometown and the radio was replaced under warranty as they said it was frozen. Sent several emails and text messages to the salesman and dealer we bought from but received only one reply. This is a Mercedes dealer with a beautiful showroom so I assumed they would treat a customer right- I was wrong.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, we are deeply disappointed by your experience at Mercedes-Benz of Naperville. Our General Manager would like to help turn your experience aroun...d. If you're willing, please contact our GM at (630) 537-0312 to discuss what we can do to help.

  • 5.0 out of 5
    September 22, 2020

    The team at Mercedes of Naperville did a great job of making my transaction smooth. Great job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Marcus, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'l...l consider us again in the future!

  • 5.0 out of 5
    September 16, 2020

    Our Salesperson was Cesar. He was very nice and informative. Cesar gave us information to research on the different cars we were interested in overnight,... so we could come back the following day to make a decision. Also gave us the website so we could review what our trade in would be worth. It made our experience with purchasing not feel pressured. Any questions I had after purchasing, I?ve emailed Cesar and he?s always responded. I appreciate that.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Stephanie, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, Mercedes-Be...nz of Naperville

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