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Very nice service experience
Very informative Service Advisor. Explained all of the elements of the B service and honored the discount coupon for service.
Took my 2012 Mercedes with 80, 000 in for scheduled service. Engine light had come on so some concerns. They determined there was some complex problem that would cost $3800 to perform a band-aid repair or $8000 for a definitive fix. Service man told me he had 3 other cars with same problem in the shop. Hmmm?? Where is the Mercedes excellence in engineering. Anyway I said I wanted to think about how I wanted to proceed and would get back to them in an hour or so. Checked blue book value on my car and it is only worth about $6500, although it is in good condition. Decided it probably wasn't worth the repair and wanted to just come get the car. Maybe a second opinion. Well, when I called back they went ahead with the 80,000 maintenance. That cost $1200. Really??? Why would you do that. $300 labor to change oil? $82 labor to change an air filter. Over $900 in labor and less than $300 in parts?? WOW. I guess because I live in Naperville and own a Mercedes they have the right to gouge me and defy logic and perform maintenance on a car that needs an $8000 repair. What a bunch of crooks. The service manager told me the maintenance would enhance the value of my vehicle. Are you kidding me????My next Mercedes will be a TESLA. I would look elsewhere for Mercedes service.
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0312 to discuss what we can do to help.
Rich was very efficient and the car was serviced quickly
Andrea, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fantastic customer service. Daily update on the service of the car
Hi Kelvin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Turned in my 2018 GLC lease and purchased a a 2021 GLC that I adore. Due to the pandemic and shortages of chips etc, they still were able to find a car with the options I was looking for(the adaptive cruise control being one of the most important) and I really appreciate all the extra work and effort it took. I also appreciate how much time Katie took with me to teach me the new technology for media, navigation and the car as a whole.
Hello Michael, we appreciate you taking the time to leave us a response. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day.
Great service from Frank A at the Naperville store.
Stan, thank you for your kind review; we are happy to pass along your comments to Frank! Don't hesitate to call us if you ever need anything. Be safe on the road!
The best car selling experience ever.
Katy Branch is by far the best car salesperson I've ever dealt with. She's professional, honest and doesn't come across as try to "sell" me, and instead she is just authentic and so easy to deal with. In fact, while I might have gotten a slightly better deal elsewhere, I preferred to have Katy buy my car because of my very positive experience with her. She is a gem!
Michael, thank you for your kind review; we are happy to pass along your comments to Katy here at Mercedes-Benz of Naperville! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Honest Employees and Trusted Service
My GLE300d was due for service while on a cross country trip. While in the Naperville area, we took our vehicle to Mercedes of Naperville. Adam was our service rep and was awesome! I used a new model loaner vehicle for the day, but left a few packages of valued items in the loaned vehicle when I returned it. More than a day later I realized my valuables were in the loaner car, but the dealership had already closed. The next morning I showed up at 7 am and was surprised that they were found and returned to me! I?m not so sure that would happen at your average dealership!!! Thanks to all the employees for being caring and honest!! You ROCK!!!
Robert, thank you for your kind review; we are happy to pass along your comments to Adam here at Mercedes-Benz of Naperville! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very pleasant. Kevin thoroughly explained the things to be done and replaced.
Jose, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you have any further questions, please give us a call. We're always happy to help!
The staff is very professional and accommodating! I have always had a great experience with this dealership.
Hello Lavern, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. If you have any further questions, please give us a call. We're always happy to help! Have a great day.