Mercedes-Benz of Naperville

Exceptional car buying experience. Salesman Rich Heidecke made my car buying experience stressless. The customer service was impeccable.

Very professional and helpful. Super great job by Elmis. even helped me at home to set up our garage door opener. Great guy!

Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

Service Advisor Dennis is excellent. Assistance, recommendations and promptness was very appreciated.

Had oil change, drive belt changed, new wiper blades and new air filter. Total cost $764.06 after my $125 coupon was given. Almost $460 was for labor.... Was told that the front passenger CV Boot needs replaced and showed me a picture of MY CV Boot and will need replaced in 2 months at a cost of $880 + tax. My wife ask, " Is that our CV Boot?" And he replied, "Yes." She looked at me and said " Honey that's needs replaced sooner." Upon arriving home, she googled, "What is a CV Boot and the same picture came up on the Internet that was showed us that was MY CV Boot on my car. It was posted by Motor Works. What a DECEIVMENT!! The CV Boot cost about $20 and it takes 1/2 hour to replace. The $880 is ridiculously high price. Am I Expected to pay labor costs for the 2 hours for the glue drying time. While the mechanic goes and works on another car. I will be taking my Mercedes elsewhere for my CV Boot to be replaced at a much lower price. Thank you, Carlos Roark

The buying process was so easy. I knew which vehicle I wanted, made an appointment, did a credit application before I arrived. I was done in 2 hours.... What a great experience in buying a car. Always hated it, as it took hours. This was the best ever. No upsell pressure. Gil was awesome!

MB of Naperville was Excellent as always, fast service and good communication is the norm.

Went above and beyond. I always service my cars at this dealership Very accurate estimates and repairs are done professionally, always made sure I’m... satisfied.

The service managers, service techs and the admin crew are always pleasant and courtesous.

Excellent service provided ... .