Mercedes-Benz of Naperville

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Mercedes-Benz of Naperville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2000

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

Detailing

$219.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
270 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    October 14, 2019

    Purchased a used car here. Had my financing set up prior to visiting the dealership. Asked and was assured the dealer would only run my credit once as... I was happy with and accepted the terms of my pre-approved financing. One week AFTER purchase, received a notice from credit monitoring that dealership ran my credit again one week after the sale. Dealership response to me was they ?forgot to print it out for their file.? The result for me is another hard inquiry costing me 15 points on my Fico which will stay on my report for two years and is not (regardless of what you?ve been told) treated as only one inquiry for the purpose of auto financing.

    3.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your exper...ience around. If you're willing, please contact our GM at (888) 233-8063 to discuss what we can do to help.

  • 5.0 out of 5
    September 27, 2019

    I was recently looking for a new vehicle. I actually started at the dealership where I bought my previous car two years ago. Thought I just wanted a step... up from that one. Upon hearing what they offered me for the trade-in, I knew I was going to look elsewhere. Went into Mercedes and started talking about the GLC 300. I liked it as soon as I opened the car door. My salesman, Greg, was very knowledgeable and treated me with respect. They appraised my car and gave me top dollar on the trade-in price. They did not have the exact vehicle I wanted, so they found one and delivered it. The technical person, Arlon, was also amazing. This vehicle can do so many things, it was nice to have someone go through it in such detail and explain it all. I love my GLC 300.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 23, 2015

    Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 26, 2019

    Consistently good service and arranged for detail shop across the street to fix an issue during the same service appointment. Kevin kept me informed of... progress and ability to do the work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take ...care and safe travels.

  • 5.0 out of 5
    August 26, 2019

    Great service, Eric, Frank Amanti couldn?t ask for better service.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see... you on the road!

  • 4.0 out of 5
    August 22, 2019

    This Car Place Had good customer service and they Definitely put me and the car I really wanted

    4.0 out of 5
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    2.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take ...care and safe travels.

  • 1.0 out of 5
    August 20, 2019

    tried to inquire about a 60000 car. called sales, no one answered after more then 20 rings-not even a voicemail. called operator,waited 20 minutes on... the phone. the second operator came back and said she gives me to a sales manager. he only had a voicemail. that is unacceptable for a high end dealership and i am sure this was my last call to them.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good ...faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-8063 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 5.0 out of 5
    August 14, 2019

    It was truly a great experience purchasing a car from Mercedes Benz of Naperville. Friendly and professional. The way a car buying experience should be.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2019

    Would love to have the same great experience in half the time spent; entire process took about 5 hours and I came in the door with a pretty good idea of... what I wanted.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely apprecia...te the feedback! If you ever need anything else, please feel free to give us a call or stop by!

  • 5.0 out of 5
    July 19, 2019

    I visited two other Mercedes dealerships in my search for a leased vehicle. At the Naperville location I met Elizabeth and was instantly impressed with... her knowledge of the leasing process. By Elizabeth asking the right questions we were able to pinpoint the vehicle of my dreams. My leasing experience couldn?t have gone smoother! Great vehicle selection, fantastic staff and the talent of Elizabeth makes Naperville Mercedes Benz THE place to find your next dream vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer... service. Thank you again for the review!

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