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Mercedes-Benz of Naperville

(1,049 reviews)
Visit Mercedes-Benz of Naperville
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
New (888) 304-7834 (888) 304-7834
Used (888) 472-2803 (888) 472-2803
Service (888) 769-4947 (888) 769-4947

Inventory

See all 246 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2000.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(1,049 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naperville from DealerRater.

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Elmis Figueroa was very patient with me and resolved my

Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle.

Elmis Figueroa was very patient with me and resolved my

Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Very professional all around.

Very professional all around. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience.

Very professional all around.

Very professional all around. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need help, just give us a call. Happy motoring!

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I don’t typically write these reviews but I am genuinely

I don’t typically write these reviews but I am genuinely disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow up as instructed by their own response on Google—to call the general manager. I called three times over two weeks, left voicemails, and never got a response. Today, I called again, got transferred to the GM’s line, still no answer. I then called the front desk back from the same number and was ignored. When I called from a second number, they picked up instantly. That says everything. The “call our manager” responses on Google are just superficial attempt at accountability, not a real effort to resolve issues. Completely unprofessional, evasive, and disrespectful to paying customers. Would strongly caution others before servicing or buying here. Heard better things at other local service shops and Mercedes Westmont and Orland Park.

I don’t typically write these reviews but I am genuinely

I don’t typically write these reviews but I am genuinely disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow up as instructed by their own response on Google—to call the general manager. I called three times over two weeks, left voicemails, and never got a response. Today, I called again, got transferred to the GM’s line, still no answer. I then called the front desk back from the same number and was ignored. When I called from a second number, they picked up instantly. That says everything. The “call our manager” responses on Google are just superficial attempt at accountability, not a real effort to resolve issues. Completely unprofessional, evasive, and disrespectful to paying customers. Would strongly caution others before servicing or buying here. Heard better things at other local service shops and Mercedes Westmont and Orland Park.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Lindsay, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS

MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME LYING AND DON’T BELIEVE YOU. WASTE OF TIME CALLING MANAGEMENT AND LEAVING REVIEWS. ME OVER A MONTH AND NO RESPONSE TO MY PROBLEM , CORPORATE SHOULD LOOK AT THESE REVIEWS AND BE CONCERNED!!!

MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS

MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME LYING AND DON’T BELIEVE YOU. WASTE OF TIME CALLING MANAGEMENT AND LEAVING REVIEWS. ME OVER A MONTH AND NO RESPONSE TO MY PROBLEM , CORPORATE SHOULD LOOK AT THESE REVIEWS AND BE CONCERNED!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Dealer response

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Consumer response

This is funny mercedes-Benz of Naperville. Will respond to your bad review always the same way. We will share it with our management team or call us, but never apologize to you or fix the issue at hand . I have already shared the information with your management team and corporate.The way to fix the problem is to stop scamming people and return the money back. How much more information do you need from me? Your management team is the one that told me I was lying and to go down the street and buy a different car. I’m not the only person, read the other reviews for your self. We all can’t be lying like your management team say to me. Return my money !!!!!!!

Consumer response

The only response I keep getting from Mercedes-Benz of Naperville after getting scammed out of $1900 is call customer service to discuss the matter. Their manager tells me my car was overdue for this service so they took it upon themselves to do it so I guess when you take your car to Mercedes-Benz of Naperville, they will do work on your car without your approval and get billed without you knowing any of this stay away from this place they’re running the scam. I do not care about you or the reviews you leave. It’s been over a month and no one is helping me with this matter Very disappointed.

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I brought my 2019 GLC 300 to Mercedes-Benz of Naperville

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected professionalism and transparency. Instead, I was met with the opposite. My advisor, Nick, told me these were essential services needed between 55,000–60,000 miles. He said they were manufacturer-recommended for my mileage, so I believed him. Later, after asking several times, they finally gave me an itemized breakdown and that’s when I realized how inflated some of the charges were: $729.95 for spark plug labor $266 for a brake fluid flush labor Over $1,000 for a transmission service When I questioned why I was never shown an itemized invoice beforehand — and only received one after repeatedly asking — they completely shut down the conversation. When I brought up the lack of transparency, the only responses I got from the service manager, Mike, were things like, “No one forced you,” and, “That’s why you learn to don’t sign next time,” among other rude remarks. Completely unprofessional. I wasn’t even notified when my car was ready. I waited all weekend, only to find out they had texted a relative out of state by mistake. On the pickup day, I called several times during business hours asking for a status update but no one pick up. The shop closes at 4 PM, so I called again and finally someone picked up but all she said was, “Sorry, service is closed. You just can’t get your car till Monday.” When I asked why no one contacted me especially after I had specifically asked to be called or texted when the car was ready — she said, “I don’t know.” I asked to speak to the manager or my advisor, and she said, “Sorry, nobody is here, they’re all off. There’s nothing I can do.” No apology. No accountability. I was left without a vehicle for the entire weekend. And then there’s the key battery issue that I found out later: I was charged for a key battery replacement, but they installed the wrong battery, a CR2032 instead of the correct CR2025. It’s thicker, and it looks like they forced it shut. The key is now jammed and unusable. I’ve attached a photo. This is ridiculous. They claim these prices reflect work by licensed professionals, yet they couldn't even get a basic key battery right. As someone from a Mercedes-owning family, I expected much better from an official dealership. We won’t be coming back. I’m taking my time to write a review like this for the first time because I genuinely hope others will take notice.

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected professionalism and transparency. Instead, I was met with the opposite. My advisor, Nick, told me these were essential services needed between 55,000–60,000 miles. He said they were manufacturer-recommended for my mileage, so I believed him. Later, after asking several times, they finally gave me an itemized breakdown and that’s when I realized how inflated some of the charges were: $729.95 for spark plug labor $266 for a brake fluid flush labor Over $1,000 for a transmission service When I questioned why I was never shown an itemized invoice beforehand — and only received one after repeatedly asking — they completely shut down the conversation. When I brought up the lack of transparency, the only responses I got from the service manager, Mike, were things like, “No one forced you,” and, “That’s why you learn to don’t sign next time,” among other rude remarks. Completely unprofessional. I wasn’t even notified when my car was ready. I waited all weekend, only to find out they had texted a relative out of state by mistake. On the pickup day, I called several times during business hours asking for a status update but no one pick up. The shop closes at 4 PM, so I called again and finally someone picked up but all she said was, “Sorry, service is closed. You just can’t get your car till Monday.” When I asked why no one contacted me especially after I had specifically asked to be called or texted when the car was ready — she said, “I don’t know.” I asked to speak to the manager or my advisor, and she said, “Sorry, nobody is here, they’re all off. There’s nothing I can do.” No apology. No accountability. I was left without a vehicle for the entire weekend. And then there’s the key battery issue that I found out later: I was charged for a key battery replacement, but they installed the wrong battery, a CR2032 instead of the correct CR2025. It’s thicker, and it looks like they forced it shut. The key is now jammed and unusable. I’ve attached a photo. This is ridiculous. They claim these prices reflect work by licensed professionals, yet they couldn't even get a basic key battery right. As someone from a Mercedes-owning family, I expected much better from an official dealership. We won’t be coming back. I’m taking my time to write a review like this for the first time because I genuinely hope others will take notice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lindsay, we regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Show full review

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected professionalism and transparency. Instead, I was met with the opposite. My advisor, Nick, told me these were essential services needed between 55,000–60,000 miles. He said they were manufacturer-recommended for my mileage, so I believed him. Later, after asking several times, they finally gave me an itemized breakdown and that’s when I realized how inflated some of the charges were: $729.95 for spark plug labor $266 for a brake fluid flush labor Over $1,000 for a transmission service When I questioned why I was never shown an itemized invoice beforehand — and only received one after repeatedly asking — they completely shut down the conversation. When I brought up the lack of transparency, the only responses I got from the service manager, Mike, were things like, “No one forced you,” and, “That’s why you learn to don’t sign next time,” among other rude remarks. Completely unprofessional. I wasn’t even notified when my car was ready. I waited all weekend, only to find out they had texted a relative out of state by mistake. On the pickup day, I called several times during business hours asking for a status update but no one pick up. The shop closes at 4 PM, so I called again and finally someone picked up but all she said was, “Sorry, service is closed. You just can’t get your car till Monday.” When I asked why no one contacted me especially after I had specifically asked to be called or texted when the car was ready — she said, “I don’t know.” I asked to speak to the manager or my advisor, and she said, “Sorry, nobody is here, they’re all off. There’s nothing I can do.” No apology. No accountability. I was left without a vehicle for the entire weekend. And then there’s the key battery issue that I found out later: I was charged for a key battery replacement, but they installed the wrong battery, a CR2032 instead of the correct CR2025. It’s thicker, and it looks like they forced it shut. The key is now jammed and unusable. I’ve attached a photo. This is ridiculous. They claim these prices reflect work by licensed professionals, yet they couldn't even get a basic key battery right. As someone from a Mercedes-owning family, I expected much better from an official dealership. We won’t be coming back. I’m taking my time to write a review like this for the first time because I genuinely hope others will take notice.

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville

I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about cars, I trusted Mercedes-Benz because I expected professionalism and transparency. Instead, I was met with the opposite. My advisor, Nick, told me these were essential services needed between 55,000–60,000 miles. He said they were manufacturer-recommended for my mileage, so I believed him. Later, after asking several times, they finally gave me an itemized breakdown and that’s when I realized how inflated some of the charges were: $729.95 for spark plug labor $266 for a brake fluid flush labor Over $1,000 for a transmission service When I questioned why I was never shown an itemized invoice beforehand — and only received one after repeatedly asking — they completely shut down the conversation. When I brought up the lack of transparency, the only responses I got from the service manager, Mike, were things like, “No one forced you,” and, “That’s why you learn to don’t sign next time,” among other rude remarks. Completely unprofessional. I wasn’t even notified when my car was ready. I waited all weekend, only to find out they had texted a relative out of state by mistake. On the pickup day, I called several times during business hours asking for a status update but no one pick up. The shop closes at 4 PM, so I called again and finally someone picked up but all she said was, “Sorry, service is closed. You just can’t get your car till Monday.” When I asked why no one contacted me especially after I had specifically asked to be called or texted when the car was ready — she said, “I don’t know.” I asked to speak to the manager or my advisor, and she said, “Sorry, nobody is here, they’re all off. There’s nothing I can do.” No apology. No accountability. I was left without a vehicle for the entire weekend. And then there’s the key battery issue that I found out later: I was charged for a key battery replacement, but they installed the wrong battery, a CR2032 instead of the correct CR2025. It’s thicker, and it looks like they forced it shut. The key is now jammed and unusable. I’ve attached a photo. This is ridiculous. They claim these prices reflect work by licensed professionals, yet they couldn't even get a basic key battery right. As someone from a Mercedes-owning family, I expected much better from an official dealership. We won’t be coming back. I’m taking my time to write a review like this for the first time because I genuinely hope others will take notice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Lindsay, we regret to hear that your experience with us was not a more positive one. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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My recent purchase of a 2025 GLE 450 has been a

My recent purchase of a 2025 GLE 450 has been a thoroughly positive experience. The vehicle itself meets and exceeds expectations in terms of its luxury features and performance capabilities. I would particularly like to commend the exceptional service provided by Jack Poidomani, who went above and beyond to understand exactly what I was looking for and patiently helped me find the vehicle that checked every box. Furthermore, the finance team efficiently secured my desired interest rate of 2.99%, which significantly contributed to my overall satisfaction with this purchase. I am very pleased with my new Mercedes GLE 450 and the professional manner in which this transaction was handled.

My recent purchase of a 2025 GLE 450 has been a

My recent purchase of a 2025 GLE 450 has been a thoroughly positive experience. The vehicle itself meets and exceeds expectations in terms of its luxury features and performance capabilities. I would particularly like to commend the exceptional service provided by Jack Poidomani, who went above and beyond to understand exactly what I was looking for and patiently helped me find the vehicle that checked every box. Furthermore, the finance team efficiently secured my desired interest rate of 2.99%, which significantly contributed to my overall satisfaction with this purchase. I am very pleased with my new Mercedes GLE 450 and the professional manner in which this transaction was handled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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BEWARE BEWARE!

BEWARE BEWARE!!!! STAY AWAY FROM MERCEDES BEZN OF NAPERVILLE RUNNING A SCAM ON CUSTOMERS!!!!!!!! WENT IN FOR OIL CHANGE And was charged $1900 for an oil change and a $50,000 mile turn up and other work done on my car without my approval. Was told by manager that customers usually don’t come in just for an oil change so they took it upon themselves to do this work on my vehicle without my approval. Because this is what it’s called for. This is unacceptable. They are stealing money from customers.

BEWARE BEWARE!

BEWARE BEWARE!!!! STAY AWAY FROM MERCEDES BEZN OF NAPERVILLE RUNNING A SCAM ON CUSTOMERS!!!!!!!! WENT IN FOR OIL CHANGE And was charged $1900 for an oil change and a $50,000 mile turn up and other work done on my car without my approval. Was told by manager that customers usually don’t come in just for an oil change so they took it upon themselves to do this work on my vehicle without my approval. Because this is what it’s called for. This is unacceptable. They are stealing money from customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Raul, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Naperville take our reviews very seriously. Please call our General Manager at (630) 537-0312 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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Everything ok.

Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer

Everything ok.

Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

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Staff attentive to meet my deal.

Staff attentive to meet my deal. I never felt like I?m push to make a an offer. Took time for me to make my decision.

Staff attentive to meet my deal.

Staff attentive to meet my deal. I never felt like I?m push to make a an offer. Took time for me to make my decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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