Mercedes-Benz of Naperville

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Mercedes-Benz of Naperville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2000

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we'll buy your car and you don't have to buy one from us. Now that's easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

Detailing

$219.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
234 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 3, 2018

    Exceptional car buying experience. Salesman Rich Heidecke made my car buying experience stressless. The customer service was impeccable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2018

    Very professional and helpful. Super great job by Elmis. even helped me at home to set up our garage door opener. Great guy!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 23, 2015

    Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2018

    Service Advisor Dennis is excellent. Assistance, recommendations and promptness was very appreciated.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 6, 2018

    Had oil change, drive belt changed, new wiper blades and new air filter. Total cost $764.06 after my $125 coupon was given. Almost $460 was for labor.... Was told that the front passenger CV Boot needs replaced and showed me a picture of MY CV Boot and will need replaced in 2 months at a cost of $880 + tax. My wife ask, " Is that our CV Boot?" And he replied, "Yes." She looked at me and said " Honey that's needs replaced sooner." Upon arriving home, she googled, "What is a CV Boot and the same picture came up on the Internet that was showed us that was MY CV Boot on my car. It was posted by Motor Works. What a DECEIVMENT!! The CV Boot cost about $20 and it takes 1/2 hour to replace. The $880 is ridiculously high price. Am I Expected to pay labor costs for the 2 hours for the glue drying time. While the mechanic goes and works on another car. I will be taking my Mercedes elsewhere for my CV Boot to be replaced at a much lower price. Thank you, Carlos Roark

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you&a...pos;re willing, please contact our General Manager at (630) 537-0312. We hope to hear from you.

  • 5.0 out of 5
    August 13, 2018

    The buying process was so easy. I knew which vehicle I wanted, made an appointment, did a credit application before I arrived. I was done in 2 hours.... What a great experience in buying a car. Always hated it, as it took hours. This was the best ever. No upsell pressure. Gil was awesome!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2018

    MB of Naperville was Excellent as always, fast service and good communication is the norm.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 18, 2018

    Went above and beyond. I always service my cars at this dealership Very accurate estimates and repairs are done professionally, always made sure I’m... satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership, Samer. We always strive to provide personable and excellent customer service. Thank you again for the review!

  • 5.0 out of 5
    July 17, 2018

    The service managers, service techs and the admin crew are always pleasant and courtesous.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2018

    Excellent service provided ... .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews