Mercedes-Benz of Naperville

Purchased a used car here. Had my financing set up prior to visiting the dealership. Asked and was assured the dealer would only run my credit once as... I was happy with and accepted the terms of my pre-approved financing. One week AFTER purchase, received a notice from credit monitoring that dealership ran my credit again one week after the sale. Dealership response to me was they ?forgot to print it out for their file.? The result for me is another hard inquiry costing me 15 points on my Fico which will stay on my report for two years and is not (regardless of what you?ve been told) treated as only one inquiry for the purpose of auto financing.

I was recently looking for a new vehicle. I actually started at the dealership where I bought my previous car two years ago. Thought I just wanted a step... up from that one. Upon hearing what they offered me for the trade-in, I knew I was going to look elsewhere. Went into Mercedes and started talking about the GLC 300. I liked it as soon as I opened the car door. My salesman, Greg, was very knowledgeable and treated me with respect. They appraised my car and gave me top dollar on the trade-in price. They did not have the exact vehicle I wanted, so they found one and delivered it. The technical person, Arlon, was also amazing. This vehicle can do so many things, it was nice to have someone go through it in such detail and explain it all. I love my GLC 300.

Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

Consistently good service and arranged for detail shop across the street to fix an issue during the same service appointment. Kevin kept me informed of... progress and ability to do the work.

Great service, Eric, Frank Amanti couldn?t ask for better service.

This Car Place Had good customer service and they Definitely put me and the car I really wanted

tried to inquire about a 60000 car. called sales, no one answered after more then 20 rings-not even a voicemail. called operator,waited 20 minutes on... the phone. the second operator came back and said she gives me to a sales manager. he only had a voicemail. that is unacceptable for a high end dealership and i am sure this was my last call to them.

It was truly a great experience purchasing a car from Mercedes Benz of Naperville. Friendly and professional. The way a car buying experience should be.

Would love to have the same great experience in half the time spent; entire process took about 5 hours and I came in the door with a pretty good idea of... what I wanted.

I visited two other Mercedes dealerships in my search for a leased vehicle. At the Naperville location I met Elizabeth and was instantly impressed with... her knowledge of the leasing process. By Elizabeth asking the right questions we were able to pinpoint the vehicle of my dreams. My leasing experience couldn?t have gone smoother! Great vehicle selection, fantastic staff and the talent of Elizabeth makes Naperville Mercedes Benz THE place to find your next dream vehicle.