Mercedes-Benz of Naperville

Richard in service is amazing. Great follow up. Wonderful to deal with. Keeps you posted when your car is getting worked on.

Everything was great!!!! Handled all repairs without any questions!! Adam is a fantastic service rep.

Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the... process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

The service advisor (Adam) was very professional and though on the 70k maintenance and also upfront with the repairs on my SUV needed, which was only... a rear brake job!

Excellent service. They go out of their way to make sure everything is done to your satisfaction.

Excellent customer service. Service advisor is knowledgeable, Friendly and has the vehicle ready when promised.

Setting up the appointment with my service advisor Rich Wildeveld was easy as can be; the service itself was performed in a timely fashion as advised originally... and the loaner vehicle was clean and gassed-up. Definitley a semaless process from start to finish

In short - we traded for a 2019 Toyota Camry that had a paint chip in the passenger rear door and the touch screen radio was unresponsive. Salesman said... it worked when we were parked after the test drive. Asked for the paint chip to be fixed before we purchased it and the salesman assured me it would be. Texted a few days before we picked it up and he said it was taken care or. Picked it up and found they had merely used a paint pen. When asked they said it was too expensive to fix. On the way home (3hr drive) realized the touch screen still didn't work. Took it to a local Toyota dealership in my hometown and the radio was replaced under warranty as they said it was frozen. Sent several emails and text messages to the salesman and dealer we bought from but received only one reply. This is a Mercedes dealer with a beautiful showroom so I assumed they would treat a customer right- I was wrong.

The team at Mercedes of Naperville did a great job of making my transaction smooth. Great job.

Our Salesperson was Cesar. He was very nice and informative. Cesar gave us information to research on the different cars we were interested in overnight,... so we could come back the following day to make a decision. Also gave us the website so we could review what our trade in would be worth. It made our experience with purchasing not feel pressured. Any questions I had after purchasing, I?ve emailed Cesar and he?s always responded. I appreciate that.