Reviews
Kia Forte
Matt Gilbert was great! He never wavered and was always helpful, kind, and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Experience
Adam and Alex were very calm, no pressure sales. Very knowledgeable. No surprises
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Accord
I spent 2 days shopping the Watertown trip, but nobody wanted to work with my situation until I arrived at Shaker's. The salesman, Matt, listened to me and did the best he could with what I had to offer. I gave myself 24 hours to think about it and returned to Shaker's the next day to purchase my Accord. Matt was patient and respectful of my situation and won the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shaker Kia Optima EX
Alex Graziano helped with the leasing process for the Kia Optima. He was knowledgeable, professional, courteous and customer focused. He is an asset to Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
KIA FORTE
My experience with Alex & Michelle @ Shaker Kia was very smooth and pleasant. They were accommodating & knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Another happy customer!!!
Rudy was great. Thanks for the great customer service. We are so happy with outr new car!!! Dawn and Glenn
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Alex was great. He was prompt, attentive and thorough. Within 24 hours all was done and we drove away in our new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my Kia Optima Hybrid!!!!
I got exceptional treatment and Rudy gave personal attention to address all my questions and concerns. He was also very accomodating to my schedule for the pickup and delivery of my new Hybrid. Thank you Rudy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Sales Experience
Michelle sold me on a wonderful 2015 Optima. I have it all, navigation, sunroof, leather. I went to three other kia stores, and none of them could get me to buy! I went with Shaker's because Michelle made it fun and easy. The Shaker Owner Loyalty program was also the best selling point.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my new Sportage
Matt has been so supportive through this whole process. He took an entire week to explain every detail and walk me through step by step. He helped me get a new insurance policy and was on call after hours for any questions! Matt is wonderful and I highly recommend him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase