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Meet Nicky Shelton

Nicky Shelton headshot
Sales Consultant
(33 reviews)

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Industry experience 7 years
Dealership experience 7 years

I entered the car world in 2017 after 6 years of Customer Service work. What I have enjoyed most is meeting people from all walks of life and hearing their life experiences. I moved here from Texas in 2013 and fell in love with this state. I am a mother to two beautiful young boys, and two darling cats. We live in Sun Prairie and love hitting the parks! I like to go on adventures in my free time. Kayaking, hiking, traveling, and pretty much anything outdoors!

Reviews

Everything was smooth and easy

Nicky Shelton was totally awesome to work with. I got a great deal, and they went above and beyond in streamlining everything so I had enough time to pick up the vehicle and surprise my wife on a super tight schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very speedy process

Initially tried for a used vehicle but was denied, but with the hard work and dedication of metro Ford I was able to get a new vehicle with similar payments to my trade. Would definitely recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Experince

Nicky at Metro Ford was very helpful. She took time, on 4 separate occasions, to meet with us and get us the right vehicle(s) for our needs. Very positive experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic Experience

Nicky took care of everything for me. I had called earlier about a specific truck since I was coming from an hour away. She had everything out and ready right in the front by the time I got there. She was very easy to work with and made sure I had everything I could need or want! Definitely recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

I worked with Nicky Shelton . She was very knowledgeable of the truck I wanted , extremely patient and worked hard to make sure I was satisfied with the purchase even on her day off. The entire team was excellent to work with!! I drove 1.5 hrs to purchase a vehicle and last minute changed my mind and upgraded to another vehicle.The sales team just simply made it happen. Metro Ford definitely earned my business!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good experience

This was my first time buying a car and I had an amazing experience at Metro Ford of Madison. They explained everything very well. Everyone there is so friendly and I'm really glad that I went there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lease a new Ford Escape

Nicky was a great sales person and really helped me leasing my new Escape. Everything went real smooth and now I am one happy fellow. I will go to metro Ford in the future and for sure use Nicky as my sales person!! Thanks for a great experience of shopping Metro Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great service, fun yet professional

Shout out to Nicky and her awesome customer service this weekend! After looking at cars at several different places on Saturday and having no luck in my city, Milwaukee, I was exhausted and starting to believe that I was the Goldielocks of car buying; no car was "just right." On a whim I expanded my radius (again) on autotrader and found my perfect car at Metro Ford! Driving in from Milwaukee took longer than anticipated, and I ended up arriving just a bit before closing. Nicky already had the car ready and warm, always a plus in below freezing weather. During the test drive she was sociable yet professional and knowledgeable. I never felt pressured by her for a sale and she took the time to address all of my concerns thouroughly. I would definitely recommend Nicky to anyone looking for a fun and easy car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Happy Ford Explorer owner

Nicky went above and beyond to find the right vehicle for me and my family. I had very specific options as was looking for without breaking the bank and she took the time to find it. I highly recommend working with her as she listens to what your needs are and isn’t just looking to sell you a car on their lot. Alex also took his time showing me how to use the options and never tried to rush things in spite of the bitter cold!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nice people and great help

They wanted to see what I wanted for a car gave me the lowest they could go down and was so nice and polite while doing it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.