Reviews
Everything was smooth and easy
Nicky Shelton was totally awesome to work with. I got a great deal, and they went above and beyond in streamlining everything so I had enough time to pick up the vehicle and surprise my wife on a super tight schedule.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very speedy process
Initially tried for a used vehicle but was denied, but with the hard work and dedication of metro Ford I was able to get a new vehicle with similar payments to my trade. Would definitely recommend them to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experince
Nicky at Metro Ford was very helpful. She took time, on 4 separate occasions, to meet with us and get us the right vehicle(s) for our needs. Very positive experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic Experience
Nicky took care of everything for me. I had called earlier about a specific truck since I was coming from an hour away. She had everything out and ready right in the front by the time I got there. She was very easy to work with and made sure I had everything I could need or want! Definitely recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
I worked with Nicky Shelton . She was very knowledgeable of the truck I wanted , extremely patient and worked hard to make sure I was satisfied with the purchase even on her day off. The entire team was excellent to work with!! I drove 1.5 hrs to purchase a vehicle and last minute changed my mind and upgraded to another vehicle.The sales team just simply made it happen. Metro Ford definitely earned my business!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good experience
This was my first time buying a car and I had an amazing experience at Metro Ford of Madison. They explained everything very well. Everyone there is so friendly and I'm really glad that I went there
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lease a new Ford Escape
Nicky was a great sales person and really helped me leasing my new Escape. Everything went real smooth and now I am one happy fellow. I will go to metro Ford in the future and for sure use Nicky as my sales person!! Thanks for a great experience of shopping Metro Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service, fun yet professional
Shout out to Nicky and her awesome customer service this weekend! After looking at cars at several different places on Saturday and having no luck in my city, Milwaukee, I was exhausted and starting to believe that I was the Goldielocks of car buying; no car was "just right." On a whim I expanded my radius (again) on autotrader and found my perfect car at Metro Ford! Driving in from Milwaukee took longer than anticipated, and I ended up arriving just a bit before closing. Nicky already had the car ready and warm, always a plus in below freezing weather. During the test drive she was sociable yet professional and knowledgeable. I never felt pressured by her for a sale and she took the time to address all of my concerns thouroughly. I would definitely recommend Nicky to anyone looking for a fun and easy car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Happy Ford Explorer owner
Nicky went above and beyond to find the right vehicle for me and my family. I had very specific options as was looking for without breaking the bank and she took the time to find it. I highly recommend working with her as she listens to what your needs are and isn’t just looking to sell you a car on their lot. Alex also took his time showing me how to use the options and never tried to rush things in spite of the bitter cold!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice people and great help
They wanted to see what I wanted for a car gave me the lowest they could go down and was so nice and polite while doing it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car