Metro Ford of Madison

Don't believe they know what they're doing. Not customer focused. No communication. I won't be back. After we turned down the extended warranty, they couldn't get rid of us fast enough.

Michael was very knowledgeable and professional with the purchase of my new car! Thanks for all the help through the process.

Poor communication wanted a seat bottom they only installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other Ford dealers close

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues!

Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle

I purchased a vehicle June 5, 2023 and was told it had a second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, and General manager and still haven't got second key I was promised. All I want is second key I was promised.

We had an issue with a recall on my 2013 vehicle. The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an update on when we could bring the vehicle back/ reschedule, the service writer never returned any of my calls!! She was very nice in person, but the follow up communication was very poor. I will never return here.

Charged $400 to restock parts when I had to cancel a service appointment weeks in advance because the car was totaled. $400 hundred just to look at it to provide an estimate so $800.

Sales man initially was very friendly but when we sat down to discuss financing, he became very pushy. I said I needed a few days to think(since I don’t like making big decisions right away) and he started lying to me about how I should hurry and buy the car today because it’s likely not gonna be here tomorrow. Told me that there were 2 appointments in the morning to see the same car and 1 of them would most likely buy it. The first appointment was on a weekday at 9am…right when they opened up. Had a hard time believing that since the majority of people work during the week around that time. Plus, he was texting me during the supposed “appointments” asking about when I wanted to come back in etc. So yeahh, I don’t think so.

Metro Ford Madison worked very hard to make sure that not only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they have given me the best customer service. I highly recommend them to everyone that is looking to get the best service in town.