Jones Kia and Used Cars

Purchased my Sorento here in 2012. Love my vehicle! As far as service, the staff is always friendly, professional and knowledgeable. It is easy to get an appointment. Good service has been provided. Everyone explained things thoroughly. Clean appealing facility. Although there is some staff turn over it is nice to deal with the same familiar service people.

When the preferred car I wanted was not on the lot, it was located at another dealership. The following day our salesman Justin Hann went and picked up our car. It had everything I wanted !

20 year warranty from the dealer plus the service of picking up the car and leaving a loaner. Our sales assistant Chris was very nice and helpful.

I loved the detailed print out explaining and showing the work that is needed to be done on my vehicle. Alan the Service Manager for Kia is very wonderful and helpful. Answered my questions. I purchased my vehicle a little over a year ago. Not satisfied that I have to put money out on it already. Especially when we have not put the expected miles on the vehicle. We are under. But will do to keep the vehicle going. Wished coupons were sent out for repairs and tires

Norm Vaughn was great to work with. We appreciated his candid and honest nature. Also, he did a good job of keeping in touch with us and keeping us informed without making us feel like he was breathing down our necks. Also, the doubled manufacturer power-train warranty of 200,000 miles or 20 years is unbeatable and, in the end, is what made us buy from Jones Kia instead of elsewhere.

Norm Vaughn was great to work with. We appreciated his candid and honest nature. Also, he did a good job of keeping in touch with us and keeping us informed without making us feel like he was breathing down our necks. Also, the doubled manufacturer power-train warranty of 200,000 miles or 20 years is unbeatable and in the end is what made us buy from Jones Kia instead of Nationwide.

I purchased my second car from Jones Kia, another Soul, in August, 2014 because when I purchased my first Soul in 2011, it was a GREAT experience. I loved my salesman and the finance guy. They gave me a good deal and GREAT service and I absolutely LOVED that car. This time around, not so much. They tacked things onto my contract, such as GAP insurance, which is supposed to be an option and I did not ask for it and I have been fighting with Kia since August to get that $750 back. I also had some minor issues with the car before it left the lot, such as, it had a couple of dings which needed to be repaired and the decorative tape under the driver's window was coming off. They fixed the dings, but could not paint the repairs because they did not have that in stock and the same for the tape. They told me it would be a "We owe" and they would call me when the paint was in. That was in August, this is December. They said they tried to call me when the stuff came in, but they had my cell and my home, which has an answering machine and voice mail and I NEVER got the call. I also expressed to my salesman my concern about the gas mileage and I wanted something really good on gas. My 2011 did okay, but I knew there was something better and he told me the 2014 was great on gas, which I actually get LESS mileage with the 2014 then I did with the 2011 and also, not even a week after I got the 2014 Soul, I saw a commercial for an ELECTRIC Soul and I was so angry that I was not told about this coming out. Probably because I would have waited to make my purchase. I would much rather have had the ELECTRIC. My buying experience took almost 11 hours, which I was not happy about, I am getting a run around from Kia about the GAP, service repairs is a joke and I just do not know what happened from the time I purchased my first Soul(which I wish I had back. I am not at all happy with the 2014 Soul. The driving experience is no longer fun with this car)until now with the company, but I would not recommend it to anyone.

I liked that my sales associate did not pressure me. He was very happy to take the time to walk me through the lot to find exactly what I was looking for. Also, I was treated very well by all staff members.

My sales person Jorge was really knowledgeable and pleasant. I had lots of questions and he answered all of them . very patient.

I was a little concerned after reading some of the reviews. I called about a car I was interested in, he went outside to check it himself and he did let me know the car had been sold. There were a few other options but I wasn't as interested in those. They were honest with me and I did appreciate not driving down for no reason (I read that had happened to someone else).