Audi Beverly Hills

Excellent and professional service. They had the "hard to find" car we wanted and gave us a good deal!

The best customer service, so patient and kind. Have a loner car ready. I prefer going to Audi Service only because of the service and care!

Greg, Aram, and Richard were great! They were very professional and able to answer any questions. I highly recommend this dealership.

I am on my third lease with Audi, 9 years of loyalty, and I wasn’t sure I would renew the lease this time as I had a horrible experience on the previous one with a sales rep who has since been let go. I would give 0 if possible, this will be my last lease with Audi. When I first came in, I was given 4 quotes by Hessam for 2 vehicles, each with a 36/42-month lease option. Both documents (I have photos) clearly stipulated 10,000m and Drive Off fee of $2,700. This was up from my last lease “Drive Off Fee” of $1,000 but I assumed it was due to inflation and the fact that I was getting a slightly more expensive vehicle this time. At no time did Hessam give me any indication (or explain any other costs) that this was not going to be the final cost I would pay on trading in my old vehicle, the very name “Drive Off Fee” seems to imply that it would be my only outlay – coupled with the fact that I had paid only $1,000 for this same fee, 3 years ago. Maybe he thought Shafiq (finance) would explain all of that as seems like a major component of his role but at no point did he explain any of the additional costs either. It wasn’t until I got home and had time to review all the costs that I realized something seemed off. My mistake was in handing over my credit card and signing for the fees which were not $2,700 as I had been quoted but closer to $4,000. I missed this as I was in the middle of my workday, trying to get this done and fielding work calls, plus I had already picked up one error when it appeared that Hessam had not communicated that the lease was to be for 36 months not 42 and Shafiq had to go get approval and redo the documents. When I realized that I'd been overcharged and compared the documents to my previous lease which had included rebates and no lease set-up fee, I both called and emailed Shafiq asking for him to contact me to explain the issue. I finally received an email from him saying he hadn’t been able to contact me as he was getting an error message (strange since 4 others from the dealership had my number and had no issues in calling or texting me that day or any other day). I sent 2 subsequent emails which he ignored and then I started texting Hessam, asking him if he could help get Shafiq to respond to me. He assured me it could all be sorted out and I even went into the dealership with some other issues around the new car, only to be told that Shafiq wasn’t in, but they would have him call me. Hessam again assured me that it could be easily sorted which I took to mean that there had been an error, but I now believe meant that he didn’t want to get involved and was avoiding discussing it with me. 3 days and several texts later with no response but vague assurances from Hessam that he was here to help, Shafiq’s manager finally called me. She told me that the fee was correct and the reason it was so high was that things were different now and the previous rebates were no longer available, so I was paying more costs (to be clear, I fully understood that I would be paying the first month lease fee and DMV registration but again assumed that was included in the “Drive Off” fee because otherwise, it would surely have been mentioned??). If a customer only comes in every three years because that’s when their lease ends, and costs and rebates have changed and are no longer available, then shouldn’t that be mentioned and clearly outlined to the customer? If I had known that I could have made a more informed decision and I would have gone to BMW where I had a received a better offer (with all costs outlined). I chose to stick with Audi because Hessam seemed to really want to win my loyalty back after my previous bad experience. My mistake. Make no mistake, this dealership is in a very prestigious part of Los Angeles, but it operates as nothing better than a used car dealership with questionable practices and people.

The BEST car leasing experience thus far! Ark and his team went above and beyond to ensure a seamless experience from A to Z!

George is such a great service professional. Always kind and helpful. Texted me updates and gave me time to bring. The loaner to accommodate my schedule.

Farhod, Michael Shields and Shafiq in finance were excellent to work with and because of them I will be a satisfied repeat customer with my next lease.

Very professional, good friendly service. They were top notch with communicating and getting my car properly fixed.

It’s was the most Professional and Best experience that I have had when buying a car!

I like the dealership but I’m writing to praise Yulissa. I’ve owned/leased many cars and dealt with many service advisors over the years and she’s the best I’ve ever had.