Audi Beverly Hills

They never returned my email request for information on the Audi A5 convertible that I was interested in

Audi Beverly Hills was dishonest and deceptive at every turn, from the salespeople all the way to management. A pattern of lies and deceit, clearly condoned by management as the general sales manager was made aware of the situation but declined to correct it while the opportunity was still available. Shockingly disgusting practices and treatment from "the nation's No. 1 Audi dealer". Buyer beware - this dealership can not be trusted.

I sent an inquiry about a car through their site asking if it was a loaner & could it be leased. Austin Ibanez replied. He said he would look into it & asked if I would consider a new car if the car I asked about couldn't be leased. I told him that I would obviously prefer a New car over a Loaner, but that a New Audi lease was likely outside my budget. He replied saying they have the best incentives & they partnered with Costco & this that & the other & was pushing me to physically come in. I replied that "it could end up being that we're just too far apart price wise to get a deal done, so I don't think it makes sense to waste anyone's time by meeting in person before we've agreed on pricing and payments." I went so far as to ask him point blank - "are you not able to send a lease quote over email?" He completely ignored my question & doubled down on trying to get me to physically come in with this: "If you give us 30 minutes of your time here in store it will be no waste of time. One of 2 things will happen, you will either buy the vehicle you want at an amazing price, or we will give you a plan of action so you know how you'd like to proceed." What a load. Plan of action?? You mean "put more money down to lower the payment" or "go look elsewhere". Didn't need him for that. What I did need was to know what I'd be expected to pay. I wasn't even sure what car we were discussing since I never got an answer on if the car I asked about was leaseable, especially when he also mentioned a potential new car without any specificity. I reminded him that "if you are unable to provide me a lease quote without having me be physically present in your dealership then I'll have to look elsewhere." Instead of responding to that, he pushed harder to get me to come in with this nonsense - Pulled directly from the 10th back and forth email: "We are not the #1 Audi dealership by wasting peoples time [the irony of this being the 10th email in the chain was lost on him]. I'm confident we can help you save thousands like we do with everyone of our guests. Our prices are listed online with lease deals at around $399 monthly [I never saw any $399 lease deal]. If you want a custom deal as you've requested, we can do that for you. All we ask is **mutual commitment** [stars are mine] to have you here to build a custom program. The vehicle you inquired on is leasable [took him 10 emails to finally answer my 1st question]. Our new Q3's will not be far off in regards to price, which is why I asked. When's the earliest you can meet with us to help with the next steps? [Back to pushing for me to come there in person, still ignoring my direct question asking if he simply was not able to provide me a quote over email]" Anyway, I corrected him on a few points. This is my reply in it's entirety: "$399 for a base trim is not the same as $399 for a premium plus trim. Likewise, $399 with $5,000 due at signing is not the same as $399 with only $399 due at signing. And what the xxxx is this "mutual commitment" *baloney [*not the word I used] you're talking about?? I don't owe you anything just like you don't owe me anything. You sell cars and I'm looking to lease one, if you don't want to lease me a car, then say so...the commitment comes after a price is quoted and agreed upon, not before. Or do you expect me to promise to lease a car with you regardless of what the payment might actually end up being assuming you ever actually decided to reveal it to me?!! - Here you go: $899 per month - well, I guess since I committed to it beforehand then I have to pay that price now. Sorry, doesn't work like that. So yeah, if you're making it this difficult to do something as simple as providing me a quote then I'm just gonna go ahead and look elsewhere." I then forwarded the email chain to the Audi Beverly Hills GM - Nadia Hamdan, so she could see what was happening under her roof. I wrote this review because I never heard back from her.

I'm still in shock that the #1 Audi Dealership which has an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 home to Arcadia overnight. 31 miles 1 way. The only way I knew this was thru my Audi app where I could see where my car was at 1030p. My car was in for no side AC vents working and some Bluetooth issues. And despite a sign in the car that says NO CAR WASH. NO TEST DRIVES- except for diagnostics. The service advisor messaged me in the morning stating that only the shop foreman was able to take the car home and it was for "diagnostics" so I "authorized" it. That's not how I see this situation- esp this was NOT a drivetrain issue where road testing my be required. And certainly not 62 miles round trip and running battery down to 4%. Since I used the pick up and home delivery service- I was out of town for work- I did ask for a copy of the invoice to see what was done before the car was returned. That request was ignored. I would have had them keep the car a little longer and correctly try to troubleshoot the Bluetooth issue since the tech's notation were clear that he didn't understand the problem. The Bluetooth issue persists after 10 days in there and now one of the Drivers Assistance functions no longer works. Service advisor (and subsequently today GM) were notified. Additional star for the Home Delivery and Pickup and Return service. Wish I could rate them higher, but if the dealership allows employees to take customers cars home overnight- this is not a dealership that I would want to have my RS eTron GT Project 513/2 serviced. [Think Ferris Buehler's Day Off!]

I went into the dealership for help with a newly purchased Audi, the receptionist brought me to someone's desk on the sales floor to assist me. The sales associate Mark Arefyev was extremely rude and pushy, constantly chastising me to hurry up with typing in information he needed in the computer before saying I could be selling a car instead of wasting my time with you. He then got up and got another sales advisor by the name of Soroush Naserifard who apologized for Mark's grotesque behavior and was very kind in helping me. If you ever go to this dealership to by an audi and are unfortunate enough to be paired with Mark Arefyav ask for someone else Mark embodies every trait of a car salesman most people so despise that they hesitate going into a dealership in the first place. Maybe ask for Soroush he seems to have time to professionally assist you, or really anyone else there for that matter.

Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular Audi service department. I definitely lost a lot of trust. I felt taken advantage of, dishonored, possibly discriminated against, etc. Yet, Im happy for these other recipients based on these reviews.

The best dealer I have ever been- I felt like in family and between Nadia the General Manager to her son Shafiq and my salesman Mo and all the staffs there from low to high were all fantastic so I thank you

Bought my vehicle from a long way away. Jad was my salesman and was very helpful and transparent during this process. Johanna was very straight forward and responsive. The discerning buyer will be satisfied with the experience here!

I had a very pleasant experience at the Beverly Hills Audi. The Senior sales manager Syed Ali and his team were fantastic. I was searching for cars the other night and made an appointment to test drive the next day, Ali called and text me to ensure I was booked for test drive and gave me a reminder text message again. Mr. Ali was very responsive and timely followed up on my request. While I was waiting for the car to be ready, Imad, sales consultant showed up and made my mind so easy checking the inventories and answered all my questions. Imad was such an amazing person who was very kind and knowledgeable about the cars. While I was waiting, Imad made me feel very comfortable for me not to worry about anything. Imad assisted me test drive and explained very thoroughly about the car. Then the new consultant (sorry I forgot his name, he worked with Imad & Ali) helped me for another test driving with the different car. He explained very well when I asked many questions while test drove, and helped me for application process/Audi registration. He checked on me often basis if I needed anything such as water or coffee or snacks while I was waiting for the credit application, and brought me coffee 3 times & waters too, which was so nice of him. I felt very welcomed & comfortable throughout the whole time while I was there. I was still hesitant to do the contract due to the budget matter but Ali helped the process and made it work so I was able to make a decision. The finance manager (sorry forgot his name too but I nicknamed him- Audi Care.., it’s a long story lol.. he was another nice guy) helped me thoroughly for the paperwork process while he was explaining very in detail so I could understand each section on the contract. He was very patient and even funny so that I could forget about long hours of tiredness. I appreciate his being patient answering my questions while I was asking a bunch of questions. He even researched to answer my questions so that there was no misunderstanding. Even if the financing manager explained a lot, I was still indecisive for the additional options that would be needed, Ali showed up, explained again and made it work for me. The team was truly fantastic and the experience that I had with the them was the best one that I had in any other dealerships previously. They were very professional, listening, patient and kind. I recommend this Beverly Hills Audi to the anyone who is interested in Audi. You will never regret to come by here. Just to let you know that I rarely do the reviews unless I truly feel that I feel like leaving a review, which tells you that how great my experience was with this team. Thank you again for me to have this great experience with you guys. I appreciate y’all and will stop by soon again.

Excellent response and help with my issues and concerns. Friendly and professional. A welcome surprise in customer service.