Reviews
Ken Kritzer makes the experience exceptional! He is a joy...
Ken Kritzer makes the experience exceptional! He is a joy to work with and always makes me feel that I am going to be taken care of. Great communicator and explains everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lucie, Thank you for this amazing review on your recent service with Ken! We are delighted to read about your exceptional experience and look forward to your next visit. Best, Your Friends and Family at Audi Beverly Hills
David Cohen was my service technician. Was able to wait...
David Cohen was my service technician. Was able to wait for my service. It was promised in 1-1/2 hours. Clean bill of health. Good job Audi.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Elaine, Thank you for the 5 star rating and your wonderful feedback on your recent service experience with David! Our team looks forward to seeing you again. Best, Your Friends and Family at Audi Beverly Hills
Carlos was amazing from start to finish! He was super...
Carlos was amazing from start to finish! He was super informative and went above and beyond! I am glad I found him- I will always reach out and refer him as well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the opportunity to serve you! The team is honored to receive your 5 star rating and review! We are grateful to have earned your business and wonderful recommendations regarding your experience with Carlos! All the Best, Your Friends and Family at Audi Beverly Hills
Break service
In and out quickly. Had my service completed within the same day, with a new loaner Audi provided. Carlos always provides great service and communication.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Simon, Thank you for this 5 star review on your recent service experience with Carlos! Our team looks forward to serving you again! Best, Your Friends and Family at Audi Beverly Hills
Darryl provided amazing customer service. He was able to...
Darryl provided amazing customer service. He was able to provide me with a rough estimate on how long it would take to get my car serviced. I definitely recommend him as an advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Yaz, Thank you for the 5 star rating and your wonderful feedback on your recent service experience! Our team looks forward to seeing you again. Best, Your Friends and Family at Audi Beverly Hills
Carlos and his team did a great job. We recently moved to...
Carlos and his team did a great job. We recently moved to LA and this was the first time with this dealership. It was the car service experience we have ever had. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for sharing this incredible 5 star experience with all of us! We look forward to your next 5 star experience! Best, Your Friends and Family at Audi Beverly Hills
Service
Carlos has always been a rockstar! Excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shiela, Thank you for the five star rating and wonderful sediments about your service visit with Carlos! We are truly grateful for your business and recommendations! Kind Regards, Your Friends and Family at Audi Beverly Hills
Excellent Service
David Vohen is extremely professional and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Daniel, The team at Audi Beverly Hills is honored to receive your 5 star rating and review! We are grateful for your business and recommendations. All the Best, Your Friends and Family at Audi Beverly Hills
Geoge Chala
Being in such uneasy times that we are all experiencing my service advisor George Chala without hesitation and as always goes above & beyond for me.. Because of the riots I had my car picked up and dropped off and when I first made contact about the eta of my car it was a possibility due to the riots I would get my car the next day. I completely understood the situation and to my surprise I got my car back by 2:30 the same day. I must say I have worked with a couple other dealerships in the past and would only recommend Audi Beverly Hills - A Fletcher Jones Company.... Thank you for always giving outstanding customer service George...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Theresa, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts George put forth during your service visit and appreciate you complementing our level of service. Please feel welcome to contact us if we may offer further assistance. Kim.camargo@fletcherjones.com All the Best, Kimberlee Camargo Reputation and Brand Loyalty Manager
timely, professional, friendly, respectful, knowledgeable...
James Tirelli continues to be a great service consultant - always helpful, very professional and friendly, explains every little detail, keeps me informed while I am waiting for my car to be services. For the first time ever I really enjoy taking my car for service at Audi BH and always ask for James!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. It's really rewarding hearing that James Tirelli was able to assist and provide you with nothing short of an amazing service experience with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! Take Care, Your Friends and Family at Audi Beverly Hills