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Cloninger Ford of Hickory

(1,156 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

(1,156 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.

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After trading my car for one at Cloninger, the car was

After trading my car for one at Cloninger, the car was not detailed hardly at all, the Finance manager told us he was adding on different things because I was a veteran or because he valued us as a customer, never revealing that these things were being added to the cost of the car, the paint was chipped to the metal on the drivers door and no attempt to touch it up was done, insect casings and spider nests were inside the doors, the floor mats were dirty. We asked that the extras be removed that the Finance manager had added to the price. He states he took them off but did not give us corrected paperwork that reflected the price once they were removed. A friend then made an appt to test drive and see the car with someone at Cloninger Ford and after they promised they would hold the car, she drove 2.5 hours to see it and was told even though she received a text reminder this morning of her appointment, that the car had been sold to someone else. What incompetence!!! I would never recommend anyone go there!

After trading my car for one at Cloninger, the car was

After trading my car for one at Cloninger, the car was not detailed hardly at all, the Finance manager told us he was adding on different things because I was a veteran or because he valued us as a customer, never revealing that these things were being added to the cost of the car, the paint was chipped to the metal on the drivers door and no attempt to touch it up was done, insect casings and spider nests were inside the doors, the floor mats were dirty. We asked that the extras be removed that the Finance manager had added to the price. He states he took them off but did not give us corrected paperwork that reflected the price once they were removed. A friend then made an appt to test drive and see the car with someone at Cloninger Ford and after they promised they would hold the car, she drove 2.5 hours to see it and was told even though she received a text reminder this morning of her appointment, that the car had been sold to someone else. What incompetence!!! I would never recommend anyone go there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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I highly recommend Cloninger Ford to anyone looking for a

I highly recommend Cloninger Ford to anyone looking for a vehicle. My salesman, Chris was amazing. Customer service is outstanding and everyone there is very knowledgeable and willing to go that extra mile! It is not your typical car bui g experience, it was smooth and didn't take hours to make something happen!

I highly recommend Cloninger Ford to anyone looking for a

I highly recommend Cloninger Ford to anyone looking for a vehicle. My salesman, Chris was amazing. Customer service is outstanding and everyone there is very knowledgeable and willing to go that extra mile! It is not your typical car bui g experience, it was smooth and didn't take hours to make something happen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome salesperson Elijah Guy was great to work with and

Awesome salesperson Elijah Guy was great to work with and got me the truck I needed. This is my second vehicle purchase with Cloninger and it will not be my last. Great experience each time.

Awesome salesperson Elijah Guy was great to work with and

Awesome salesperson Elijah Guy was great to work with and got me the truck I needed. This is my second vehicle purchase with Cloninger and it will not be my last. Great experience each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service was great!

Service was great! Car running like new. Mechanic and staff very informative and helpful. Inexpensive oil changes available there as well.

Service was great!

Service was great! Car running like new. Mechanic and staff very informative and helpful. Inexpensive oil changes available there as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My experience at Colinger Ford was very positive.

My experience at Colinger Ford was very positive. They assessed my vehicle and their assessment was spot on with what I was experiencing. The cost to fix my vehicle was more than I could afford. Given the nature of my experience with Colinger Ford I would definitely return to them. Thank you!!

My experience at Colinger Ford was very positive.

My experience at Colinger Ford was very positive. They assessed my vehicle and their assessment was spot on with what I was experiencing. The cost to fix my vehicle was more than I could afford. Given the nature of my experience with Colinger Ford I would definitely return to them. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your feedback! Safe travels!

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The sales department at Cloninger Ford of Hickory was

The sales department at Cloninger Ford of Hickory was very pleasant to work with while buying this Jeep. No pressure at all and allowed me to think about it overnight without the least bit of pressure to make the deal before I left the dealership.

The sales department at Cloninger Ford of Hickory was

The sales department at Cloninger Ford of Hickory was very pleasant to work with while buying this Jeep. No pressure at all and allowed me to think about it overnight without the least bit of pressure to make the deal before I left the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. Safe travels!

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Eli and the team were exceptional and accommodated all of

Eli and the team were exceptional and accommodated all of my needs. Felt like the truck price was fair. Overall very happy and satisfied. Will certainly work with this dealer again.

Eli and the team were exceptional and accommodated all of

Eli and the team were exceptional and accommodated all of my needs. Felt like the truck price was fair. Overall very happy and satisfied. Will certainly work with this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Cloning Ford Of Hickory NC.

Cloning Ford Of Hickory NC. Was The Best. The Will Look After You, And Treat You Right. THE ARE TOP CAR DEALER 10 OUT OF 10.

Cloning Ford Of Hickory NC.

Cloning Ford Of Hickory NC. Was The Best. The Will Look After You, And Treat You Right. THE ARE TOP CAR DEALER 10 OUT OF 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome service dept.

Awesome service dept., thanks ashley for making sure our recall on the vehicle was done right. I will get all my service work done at Cloninger in Hickory NC

Awesome service dept.

Awesome service dept., thanks ashley for making sure our recall on the vehicle was done right. I will get all my service work done at Cloninger in Hickory NC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Greg, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

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jon arrowwood always makes sure we are taken care of!

jon arrowwood always makes sure we are taken care of! the service dept gets a 5 star!

jon arrowwood always makes sure we are taken care of!

jon arrowwood always makes sure we are taken care of! the service dept gets a 5 star!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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