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Cloninger Ford of Hickory

(1,160 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(1,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.

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I could not have been any happier.

I could not have been any happier. Everything was explained clearly, quickly and understanding. My Santa Crz I love! Jon Preston was the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My service visit was excellent.

My service visit was excellent. Samantha helped me with my truck and my service was done in a timely manner. Overall great work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience.

Great experience. Had the car I was looking for. Very friendly team. The closing process was a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Blake and Kyle were wonderful.

Blake and Kyle were wonderful. This is the quickest, easiest car buying experience I have ever had. I called Blake at 3:45 one afternoon, went to the dealership that night at 7:00, and was home with the deal completed by 8:15. The truck was delivered to my home the following morning. The only issue I had is that the tail gate does not open, but that has nothing to do with the young men that I worked with to purchase this vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Cloninger Ford careful what you buy

First of all you all know how pushy sales people are. Well it worked on me got a 2019 f150 60000 miles. Has been to there shop twice since I bought in less than a month. Truck has a rough idle and died a few times but couldn't find nothing wrong. Not to mention cut a new key that got stuck in ignition and wouldn't open the door, told me it had to wear in and maybe take a file to it. Here am again check engine light now doing same thing they say it is a phaser. Still havent got me in to fix and asked if we could work out something to trade back in for something else oh no can't happen to soon. That's OK .. The only person in that whole place with a heart is Samantha. Thank you Samantha for trying you can't help what you are working with.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ben, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (828) 328-2221.

Bad experience!!!

Very bad! There's a man there who just know how to fool people!!! JP is a good guy but the LIAR man hmmmm...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Wilner, thank you for sharing this recent experience with us. Please give us a call at (828) 328-2221 and we will do our best to make this better. We hope to hear from you soon.

It was a bad experience!

It was a bad experience!!! JP is a good guy but there's a man there hmmm, for me he's a liar because he hives me false information...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very easy to work with very friendly and take concern

Very easy to work with very friendly and take concern that you are satisfied and get the best deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast and friendly service.

Fast and friendly service. They go above and beyond to make sure everything is done right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Young salesman just tried to "people please" and couldn't

Young salesman just tried to "people please" and couldn't back up anything he said. Kept me waiting for 6 hours on service department and just gave me excuses. Cannot get return calls or messages to repair my truck! Very unprofessional, I do not recommend this dealer to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.