Reviews
Ford Explorer
My purchase was a spur of the moment. I did not review vehicle prices prior to my purchase. I just wanted to buy a Ford Explorer. I guess that was not good. I did not have a point to haggle. I had a good experience with the sales people but at the end I was not sure if I really did get a good price or I could have gotten a better offer elsewhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
f 150 purchase
hassle free purchase no problems no pressure sales staff outstanding
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Retired
John Deal is the salesman to see. He is not a pressure person,listens to your needs he will do what ever he can to make a purchase happen for you I am a returning customer . I have known him since 1998. l just got a 2020 Ranger 4x4 today He gave it his all to make it happen. Jim Walls Newton NC
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Star Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels.
Stay away.
Terrible service. Ignores emails. Keeps spamming me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience. I am a repeat customer. John Deal...
Excellent experience. I am a repeat customer. John Deal was great to work with. Recommend this dealership. Service on my previous vehocle was excellent too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a problem with engine knocking on my Ford F 150 and...
I had a problem with engine knocking on my Ford F 150 and the truck only had 35,000 miles. I took the truck in for an oil change and told the service writer my problem. I did not need the truck for several days so I left it with the dealer. After about 2 days (which was OK) they sent me an email plus called to tell me that my truck was fixed and ready to go. The problem I had was a problem several F150s had but the main thing it was corrected under warranty. I am pleased with the service, and respect I received at Cloninger Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cloninger Ford - Hickory
Everyone was extremely nice and they stayed later than hours of operation to finish us up. We looked several months ago but never found what we wanted. We contacted Johnny again when we did and went straight back to him.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cloninger Ford Hickory, NC Great Service!
The team at Cloninger Ford always do excellent work on my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like yours provide encouraging feedback. At Cloninger Ford of Hickory, we value our customers and we look forward to seeing you on your next visit. Take care!
I went to the ford dealership to trade in Oct 2020
I was lied to and tricked by the finance dept in order to make a sale and when I confronted the Mgr about this I was treated rudely and he brushed it off by saying this would make a good learning tool. I was lied to by three of his finance people.He made the remark that I should be happy because I did get my car in spite of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Cloninger Ford of Hickory. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.
We had an amazing experience buying a car from Cloninger...
We had an amazing experience buying a car from Cloninger Ford of Hickory. We brought a trade in that I didn't to give a large allowance, but after the appraisal they gave us more than we thought we would get. Thomas Tester really came through for us and I highly recommend coming to see him if you need a car and want quality and value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car