Reviews
Great Service
They got me in out fast on busy Monday morning, I would be half to recommend them to family and friends knowing they will get great service from Cloninger Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kris K. At Cloninger Ford of Hickory has treated us...
Kris K. At Cloninger Ford of Hickory has treated us better than all the other Ford dealers put together. We have had a great experience over the last several years dealing with Cloninger Ford of Hickory. Take note other dealerships!!! This is why we always drive 30+ miles to Cloninger Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good group to work with
Very good group to work with when I made the decision to trade vehicles. They worked hard to get the payment to where I needed it to be. The truck I traded for is great. I really like the truck and the features. The experience with the service department has been great as well. I would recommend Cloninger Ford to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil changed
Your dealership changed my oil & filter. Left the oil cap off and the engine started spraying oil all over the place. Because of the smell I discovered days later. Brought back to you to clean up. When I picked it up it had oil prints all around the hood. I said no more until now. I cleaned it as it should have been. What you should have done is changed the oil & filter again & detailed it correctly.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking your time to post your review. We apologize for the inconvenience we have caused. Please reach out to our Service Manager, Bill Simpson, at 828-328-5333. We will be glad to be sure your vehicle is clean and that everything is correct.
Great dearship to purchase a truck
Kris Kerr great sales person took his time to explain everything about my new 2019 Ford Truck. when it comes time to trade in this truck I will go back to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice, convenient, willing to help
My RV is on a Ford Transit chassis. Cloninger has always be willing to service it which is not alway the case with some dealers. They give me discounts and do the work that is needed without pushing anything that is unnecessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly
Customer Service members were friendly and courteous Service was prompt.I enjoy doing business with them. No problems there,they have a shuttle service which is a plus.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don't buy the extra bumper to bumper warranty.Cl
I purchased an additional 8 year bumper to bumper warranty for nearly $1,900.00. At less than 2 years old the clear coat started coming off and they will not warranty it.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to write your review, we are truly sorry to hear that you are not happy with your warranty on your vehicle. It been our past experience that those that choice to protect their vehicle with this extra coverage are very pleased with the items covered. If we can assist you with anything in the future, we would love to be able to help.
Was very pleased with everything from the sales staff to...
Was very pleased with everything from the sales staff to management. Was in and out. A very pleasant experience. Definitely have a new customer and I will gladly recommend this to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A very good dealer to work with. I own a 2010 Ford edge...
A very good dealer to work with. I own a 2010 Ford edge and I like it so much I bought a new 2019 Ford edge this past year. Cloninger Ford makes it easy to own a ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car