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Cloninger Ford of Hickory

(1,170 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(1,170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.

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Awesome Experience

Very great experience. Dan the salesman was amazing. I was treated so well and he communicated with me daily untill I made my desision. They did everything they could to win my buisness and thats why they are #1 in my book. Thanks so much Dan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change

We took our 2015 Ford Explorer in for the first oil change and our vehicle was taken in right away and we didn't have a long wait at all. Everyone was in the maintenance area was very nice and attentive. We were made to feel welcome. It was a place where you don't mind going...it wasn't a chore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service.

I bought a pre-owned 2011 Ford F-150 4x4 XLT. Mr. Deal was my salesman. He was extremely helpful and committed to making sure my experience was very good. He explained everything and made sure that everything was exactly right with my truck. Extremely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2012 F-150 PURCHASE

TIM WAS VERY HELPFUL, AND DID EVERYTHING HE SAID HE WOULD. I DID NOT HAVE ANY PROBLEMS WITH THE EXPERIENCE OF BUYING MY TRUCK. HOPE TIM CAN RESOLVE THE ISSUE WITH THE WHEEL. THANKS WILLIAM REESE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Everyone did an awesome job. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Close to home

Enjoyed everyone I talked to at the dealership...so far very pleased withe my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good buying experience

Purchased a 2013 Ford Escape. Had initial contact over internet & phone. Staff (Dave Smith) was very helpful & prompt with replies to questions. When went to dealership had vehicle waiting to be viewed for test drive. Felt no pressure during the buying process. Delivered vehicle to my house, approx 30 miles, with no hesitation. Encountered minor problem & coming to get vehicle to correct. So I feel they are interested in following up after the sale and not just getting the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best buying experience ever!

We searched the Internet for an F-150 and found Cloninger within a reasonable distance. They had not only the best offer, but also an outstanding service. Prompt communication and all questions were answered. They delivered the truck, did all the paperwork and were a pleasant change from all other Ford dealers we have dealt with.If we ever need another Ford, we will definitely look Cloninger in Hickory NC up first. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Car Buying Experience

Salesman was very helpful. I had looked at the selection of cars online and knew what I was interested in. He showed me the car and it wasn't long before I was leaving the lot in my new car. I will definitely recommend any of my friends or family to check you out when shopping for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service!!!!!

You folks always make me feel like I own the place! You go out of your way to provide good customer service. I trust you to take good care of my baby, a 2005 red Thunderbird! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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