Cloninger Ford of Hickory

I'm not sure where to begin. My experience started with my salesperson Eric Smith, I have never purchased a new car before and was nervous. Eric was amazing, he was very upfront and most importantly HONEST with me. After helping me choose the right car for me (my 2014 Ford Focus)it was off to the Finance Director James McElroy. He made signing the papers so easy, and he also was able to get my car payment where I wanted it. The team I had at Cloninger Ford were fantastic. I have told not only my family but also my friends about my experience. I was impressed that I had a follow-up text from Eric Smith as well as receiving a personalized letter in the mail from him. In 11/7/2014 James McElroy called with even more good news by telling me my payment was $8.00 less than we thought it was going to be. When I came by to give Mr.McElroy my paperwork, Eric Smith came out to meet my granddaughter as she is Autistic and her safety is everything which was the reason I loved the focus. If and when I chose to buy another vehicle I know I will be going to Cloninger Ford in Hickory, NC. I can only hope that when teh time comes both Mr. Smith and Mr. McElroy are still there.

I came in for routine service. At check in you found a recall notice. During service the mechanic spotted a waterpump going bad. Repairs took a day and were all warranty work. Only down side - I was promised a shuttle ride home that never materialized. Fortunately my wife returned from an out of town appointment early and was able to pick me up after a 3 hour wait.

Very helpful and not pushy.I liked the staff and there attitude

the service was very good and right on time ,everyone was friendly and very helpful .

Friendly employees, great service! Will be back for all my service needs.

Very helpful staff and good service in a timely manner.

The only complaint is that it takes so long. I have to plan on at least 1 1/2 to 2 hours to get my oil changed and tires rotated. Other than the time, they do a great job. Everyone is very friendly

The moment we pulled in, we were met with a smile and hand shake from David Wilson. He was eager to help with my physical limitations by letting us tour the lot by means of golf cart. Not only was that extremely helpful but fun as well. He let us take our time, not rushed and very informed on options. Once we made our selection, the friendly staff cleaned it up beautifully,filled it up and delivered it to the front door. We traded in a Mercury Milan that I loved (purchased from Ford in Lexington N.C.) and we think the 2014 Ford Focus will be just as grand for our family. The options in this car are great and I haven't even got around to learning them all. It is sporty and fuel efficient. By the way just yesterday I received the cookies. I haven't been that surprised for awhile, and they are so soft and delicious. I forgot to mention, the manager that did the paperwork on the financial end of the deal. What a guy! Smart, great with numbers, nice, another great employee of Ford. Both of these guys made for a wonderful experience. Thank you. Kristi Chambers

David Wilson was great. The best salesman I have ever bought a car from. He explained everything I would certainly buy another car from him. He is an asset to your dealership. 2015 mustang James was also very helpful.

Took somewhat longer than expected. Otherwise, service and staff were helpful.