Reedman Toll Chevrolet of Springfield

Everyone was very helpful and straightforward. Car's been running good for 2 years now. I've purchased two cars from this dealership. I look forward to getting my next car here.

They are solid in all 3 departments. They take care of the customer, and have for many years under the Reedman Toll Chevy name. I go back at least 5 years.

Excellent place to buy a car - our salesman Nick was very knowledgeable and not pushy!

Didn’t have to wait weeks for an appointment. Reasonable wait time when car was being serviced and the staff was helpful and friendly. Great service.

I cannot stress enough how HORRRRIBLE this dealership is. I brought my car in for a check engine light and trouble accelerating , they took 5 days to diagnose it, without any updates I had to chase them and call every single day and then they magically diagnosed it when I threatened to take it elsewhere... told me it would be done the next day, 2 days later still not done. Finally I call saying I’m coming to pick it up whether it’s done or not. Again, magically my car is fixed and I pay and they send me on my way. 2 days later all the same engine lights came back on and yet again having trouble accelerating. I call back and they claim it’s “must be a secondary issue” i will be taking it to get ACTUALLY fixed at Thomas Chevy, and no doubt I will be fighting to get my money back from reedman toll. I’m 6 months pregnant and they gave me my car back unfixed and in reality, unsafe. These guys are a complete joke and a total disgrace. I’d rather eat glass than ever deal with them again.

Bought my 2020 Spark here in July. Straight cash. Easy sale, no problem. Probably the easiest customer they ever had. I scheduled a 5k service a month ahead of time. Pretty much just an oil change and tire rotation. Well i show up, on time. Gave my keys to the service guy and went to the waiting room. 4 and half hours later my car has not moved from where i left it. I watched as people came in off the road as walk ins where taken ahead of me!!! I just went to get my key and leave but the fool at the desk lost it and had no idea who i was. I had to find it for him! Didn’t even apologize for letting this happen. Wasted a day off work for nothing. This is how they treat people who buy their cars? Ill never be back and ill make sure everyone knows not to come here. They still havent reached out to me after ive called the manager. Guess its normal for them to screw people. STAY AWAY!!!

I received a response to my review to call 4845524048 to resolve my complaint . No answer, can't leave message. No help again! Please help.

Very unhappy! Didn't get the deal promised. Found out too late. No one returned my calls. Just ignored me. Got their sale. I'm screwed!!! .

Went to have my car inspected and get a oil change. Appointment was at 1030am 2 hours later still never took my car back to get serviced. So I took my keys and left. Horrible place to get your car serviced.

I went into Reedman Toll Springfield for my annual inspection on May 30, getting there at 7:15 p.m., and leaving my keys and instructions in the box. I then went to Panera Bread on Baltimore Pike for breakfast. I got back to the service department at 8 a.m. The guy at the desk told me the computers were down and that they didn't know when they would be up. He said I could wait and see or reschedule. I waited for about 15 minutes when the guy came to me to say that the computers were up and that I should expect the work to take 30 to 45 minutes. I checked back at 9 p.m. by seeing if my car was in the lot (a sign that the work was finished). In fact, there was every indication that it hadn't even been in the shop. I approached the guy and he said the car was being serviced as we spoke. I said it was sitting in the lot. He said, no, it's in the shop. I said I know what my car looks like and it's in the lot. At the point, Michele, the service adviser, stepped in. She confirmed that the car hadn't been touched because the keys and work order were sitting on her desk. From that point on, a miserable experience was transformed into a positive one. Whereas my guy did a disappearing act, popping up infrequently to say, "we should have your car done shortly," Michele took charge and kept me informed for the rest of the morning. In that I had a leaky tire that I had misidentified on the work form I filled out, she asked me at checkout if I would like to leave the car or bring it in on Saturday (two days later). She gave me her card and said to call her before leaving home to say I was coming in. Indeed, she met me in the parking lot and once again kept me abreast of its status as the time passed. Later, she came back to say that a nail was found on the inner side of the tire and that it could not be patched. She said they could order the tire, that it would arrive in the hour and with parts and labor would cost $90. She said the work would probably be done promptly after the tire arrived. I said OK and headed off to Dunkin' Donuts on Baltimore Pike. When I came back, Michele again met me and gave me an update, saying the car should be done in 10-15 minutes. It was. She escorted me to the checkout desk, where the cashier (her mother, it turns out) took care of me. When I was finished there, Michele came by one more time to say that in the future, please call her ahead of time and that she would do whatever was necessary to ensure that I was taken care of. I may be reading too much into my experience here, but a couple of observations. First, every time I've been to this service department in the last two years, there seem to be new people. Second, this was the first time I had seen Michele. From all that I surmise that Reedman-Toll has put her in that position to clean up the operation and improve customer service. I would say that her task is not easy but that she is trying mightily to do so. Based on that, I will continue to go there if she continues to be the service adviser. (Also, disregard my answer WOULD U RECOMMEND THIS DEALER) One final point related to billing. In the past, I have sought to pay by check and the service department has insisted that if I do so, they must also take a picture of my credit card and keep it on file. I found this both invasive of my privacy and also ironic. So I switched to paying by credit card, noting that the receipt slip that I signed showed only the last four digits of the number. On Thursday, however, the cashier (not Michele's mother) said there were computer problems and that she had to do the transaction manually. In so doing, she wrote the full credit card number on the merchant copy and said the company was retaining it. Why they couldn't write down the last four digits and leave it at that, I don't understand. When I paid today, the receipt I signed showed only the last four digits. So I would urge consumers to note what happens to your card number when you check out