Tom Bush BMW MINI Jacksonville

I lease a '23 iX and Zack from Tom Bush texted me out of the blue asking if I like to change it out for a '25 same model. Long story short, I went in and came out driving a new '25 iX. Pain free and easy. Thanks Zack and the whole Tom Bush team!

Customer service is always good from the car drop off to receiving a Lyft to work.

Needed 4 tires. Went to Tom Bush BMW and Dylan did an outstanding job taking care of me and my car. They kept me updated with everything that they were doing and when the car would be ready. Outstanding service as always. Would recommend Tom Bush BMW to everyone.

We brought our 2022 x5 in for warranty repair and worked with Tucker Darnel. He was professional and kept us informed of the progress. The work was completed and as expected.

My wife and I visited the dealership the morning of April 29, 2025. She's interested in the BMW X5. As soon as we pulled into the lot, we noticed most of the cars were behind the fence. We immediately saw a salesman speaking with a couple. We spoke, he gave us a pleasant greeting and asked if we need help. We stated we were here just looking at the moment but wanted to know if we were allowed to go behind the fence line to look at the cars. He stated yes and to ask if we needed any assistance. He even told us where to look and what area to avoid because that area was for customer cars to be serviced. As soon as we stepped behind the fence to look at the cars an elderly female staff member came from the other building, with a nasty attitude rudely said yall aren't supposed to be back here and asked if we spoke to a sells person. We told her we did and he said we could be there. The issue is the way we were approached. No greeting, no can I help you, nothing. It was just rudeness from the start. Not saying that it was a racial thing, but that's the way it came across. Good customer service goes a long way. The whole encounter should have been handled differently. As to whether or not I would recommend the dealership? Yes, only because of the kindness and professionalism of the initial salesman we interacted with. However, the second person we encountered would really cause me to hesitate on that recommendation. Proper greetings, politeness, being courteous, treating others with respect, and knowing the situation instead of reacting blindly goes a long way to gain new customers.

My service advisor Rich Berry is so awesome, he provides excellent customer service. Thanks so much Rich!

I love taking my 2019 Mini to Tom Bush Mini and BMW Jacksonville- the staff are always friendly, efficient, and very clear. I rely on my car for my daily commute; they keep it running well and I feel confident with the results after my car is serviced there.

Tucker and his team are amazing! They make sure your car is taken care of and truly advise on preventative maintenance. Between Tucker and Patel at Tom Bush, you are in great hands. I am thinking of ordering a new 7 series, and I would only purchase a BWM from this dealership. Also, I would never let anyone else service my current BMW. Thank you Tucker and Team!

My service advisor John Busby was the best, he’s very professional when it comes to his craft and a customer service savvy guy. Saved me a lot of money, went over the paperwork with ease and in detail with me. Consummate Professional !!!!!

The service was outstanding! My car broke down and they were able to fix it in two days and notified me of any recommendations and vehicle safety levels. I appreciate how they operate on so many levels. Thank you.