Wellesley Mazda

My husband and I went to Wellesley Mazda at the end of 2018 looking to test drive and possibly purchase a vehicle. Michaela Mulry greeted us immediately... and we sat down with her an explained what we were looking for, although, we were not even 100% sure at the time. We could have not have had a better experience working with Michaela for a day and a half. She was knowledgeable and happy to have us test drive multiple vehicles as we got a feel for each of them. She was in no way pushy and answered all of our questions honestly and quickly. At no point did we feel pressured by Michaela to make a decision on the spot. If you are looking to purchase a Mazda and want to have a pleasant experience test driving and understanding the steps to purchase a vehicle, definitely see Michaela!! She was fantastic and definitely deserves a 5 star review!! While our experiences with Michaela are 5+ stars, I did not feel the same way about the rest of the Wellesley Mazda dealership. I probably heard 5+ times while I was there someone explain how they do "not work on commission". I found this to be incredibly irritating to hear multiple times when, there is obviously some bonus structure associated with these purchases. Also, how you get paid should not affect my car purchase, regardless. Additionally, when we were settling down to sign papers for the car purchase, we were asked to sign forms prior to getting any information on the available loads or interest rates. This may have just been a mix up, but it was unclear and did make us feel a bit uneasy. We also had two issues with the service department, one, not giving us accurate time availability for roof rack installation and again, received roof racks that were bent, causing us to need to return to the dealership 3 times instead of once. Nothing major here, and could also just be the result of a first time new car purchase deal on my end, not knowing things to look out for. This will not prevent me from using Mazda Welesley again - but did want to address for others to be aware of should they end up in similar situations.

My wife and I bought a car from there sales person. He was very knowledgeable, Honest and Very Helpful. 5 Star Service. We definitely will come back again... for our next car.

Jared, Henry, and Krystal were awesome! I was ready to give up on my search for a new car until I came to Mazda. They were all super helpful and friendly.... Not once did I feel like I was being pressured into buying anything. Thanks guys!

I had one of the best car-buying experiences of my life with the crew at Wellesley Mazda. Sam was an informative sales person and did not pressure me at... any point in the process. I test drove a lot of cars (both new and pre-owned) and there was never any sense of annoyance at the time it took to get each car set up. I settled on a pre-owned Mazda 3 and he made the process very smooth. At the end of the process, the business manager, Krystal, made the final stages transparent and honest. I would definitely recommend Wellesley Mazda.

Jeff and the team delivered... This is the 2nd time we have purchased from Wellesley Mazda and I definitely recommend them! I explained exactly what... I needed to Jeff and he worked with me to structure a deal with only 2 visits to the showroom - that included collecting the car! Note: They have just refurbished the showroom and have a great waiting area - these guys are normally busy for a reason but they always go the extra mile to make sure you're looked after and let know where you are in the process.

I had a great experience getting a lease for a new CX-5! Alex and Kristal were both a pleasure to work with and helped me understand all of my options!... I highly recommend visiting them!

Alexandra was amazing during the process of purchasing my vehicle. I like how I really only had to deal with her up until it was time to start signing... papers. She was able to answer all of my questions and i am very pleased with her assistance in the process of applying for financing. She gave me her cell phone number and told me to call or text if I had any questions. Furthermore, I am pleased with the way Wellesley Mazda treats their customers versus the other dealerships I visited. I looked at the exact same car at another dealership and was basically told it would be impossible for me to get financing for a car that old with my credit. I was set on this model and Wellesley Mazda was able to make that happen. Dealing with one salesperson made the process a lot less overwhelming and the dealership was willing to hold the car for me until I was able to get the entire down payment. Overall I am extremely pleased with the dealership. Wonderful staff, smooth process, dedicated salesmen, and most importantly a focus on customer satisfaction. I would like to thank Alexandra for making the process so smooth and look forward to returning for my vehicle maintenance and hopefully any future car purchases.

Just purchased a new CX5 and love it! I worked with Michaela Mulry and she was very knowledgeable and friendly. Michaela and several folks I worked with... at the dealership were all very helpful and made the car buying experience very easy and enjoyable. So excited to have my new vehicle and be part of the Wellesley Mazda family!

Immediately after placing a previous review, I get a call from the general manager Darren, who points out that at the bottom of cars.com there is a standard... disclaimer about possible fees. No specifics. As you shop other cars, notice how many dealers are upfront about their additional fees. Not Wellesley Mazda. Darren then goes on to sarcastically ask if I'm going to leave negative reviews on every car I look at on cars.com No Darren, just ones I have a bad experience with. Cars.com should leave this up because I'm reporting on a second experience now. The sarcastic voicemail merits another bad review.

I worked with Michaela to get my 2018 CX-5 and the entire car purchasing experience couldn't have been more enjoyable. She laid out everything clearly... and I never felt pressured or pushed to get any extras that I didn't want or need. She stayed in touch and kept me updated through the entire process to even after picking up my car.