Reviews
Write a reviewMade our car buying experience a pleasure
My wife and I came to look at a mini cooper and were amazed at how clean all the cars were that Bill has on the lot, and I mean really clean inside and out. We had been car hunting for a few weeks already and were more than fed up with the diverse car salesmen we encountered. Bill and his family were very honest and upfront and his prices are great for how good the cars are! He has kept all promises and taken really well care of us and the car we purchassed. The car had one problem the day after we bought it with the mirror and Bill was more than willing to fix it for us at no charge and on top of that was very accomadating. Because we are coming from Irvine we couldn't make it here until after hours for him to take in the car to have the mirror repaired, so Bill extra waited really for us. Service like this is rare these days. Thanks Bill!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
best deal I have ever had, Honest
Bill, thank you for working with me on buying my Volvo xc 90. I love the car. From start to finish it was a great experence and a pleasure. Never had such an easy time buying a car and I've bought a lot of them. Your family was wonderrful kind and very fair. as long as you are around I'll be buying from you. My family is greatful. Your always welcome to come to our home on the lake and go fishing. Bring the family. Thanks Bill, Chris Jenkins
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service
"WOW!! This is the cleanest car I have seen all day!" Was my reaction to opening the vehicle I went to see and test drive and I eventually purchased. The family owned and operated dealership is in the business of making relationships not just selling cars. Their experience made the process of buying a car pleasant and pain free. I have owed my car for a few weeks now and I enjoy it as much as I did that on that first test drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Darwin, Glad to hear that you had a pleasant experience with us, we appreciate your trust, hope you're enjoying your new car and congratulations again. Thank you:)
Highly Recommend! Don't go anywhere else!
Highline provides high quality inventory, high customer satisfaction, no-hassle negotiation, and reasonable prices! A husband and wife team (Bill and Suzan) own and operate and place emphasis on honesty, integrity, and taking care of thier customers. There was no hassle or sales tactics. I purchased my mercedes 350 clk here, and I love it. Upon discovering there wasn't an owners manual in it when I got home, I emailed Bill and Suzan and they had one hand delivered to my front door!! Talk about customer service! It is clear they take pride in thier business and keep quality inventory on thier lot. I test drove three cars at Highline, and they were all in good condition. This had most certainly not been my experience at other dealerships I had visited earlier that day. Highline made the experience of buying my pre-owned luxury car an unstressful and pleasant one! We will be returning here to get a car for my husband withing the next couple of years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT DEALS, GREAT CARS AND GREAT EXPERIENCE
I recently purchased my 2nd vehicle from them, their felxibility and willigness to help is AMAZING Bill and Susan worked with me to make sure i left satisfied and with the vehicle i LOVE!!!! Than you Bill and Susan...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT PLACE FOR LADIES TO GET A USED CAR
I AM A SINGLE FEMALE AND NEEDED TO BUY A USED CAR (MY LEAST FAVORITE THING TO DO).I WAS LOOKING ON CARS.COM AND FOUND ONE AT HIGHLINE AUTO GROUP. I ENDED UP BUYING THE CAR THERE AND I MUST SAY AFTER BUYING MANY CARS OVER THE YEARS THIS IS BY FAR MY BEST EXPERIENCE. NO HIGH PRESSURE SALES TACTICS. THE CAR HAD A FEW SMALL ISSUES AND THEY WERE PROMPT IN FIXING THEM.I FOUND THEM HONEST AND SINCERE AND HIGHLY RECCOMMEND THEM.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Connie for giving us the oppurtunity to help you in acheiving your goal to buy a car! We are glad here at Highline Auto Group that we were able to serve your needs and wants as we did. Thanks again, blessing to you and your family. Were family here. Take care. Arleene, Bill and Suzan.
Glowing experience!
I was in the process of buying my first car and completely nervous but Highline Auto Group really guided me through it, did majority of the work, and all with such hospitality and efficency! I strongly recommend making the trip there, as I did, if you're out of town. You won't be let down with this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Dealership ever!
I went with a friend to get a used car at this dealership not knowing what to expect. It was such a relief to be met with the kindness and care that we were given. They don't try to pressure you into buying, they care more about your satisfaction and making a good buy, then selling you a car no matter what. I'll use these guys if I ever have to buy a car, or refer someone to an honest dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent personable couple to deal with. Great!!!
The best experience I have ever had to buy a car. The gentleman and his wife own this business are both fantastic people to deal with. Other dealers say not dealership but friendship, but this place does it without the slogan!!! Above and beyond. Jim Lane.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best prices!! Best customer service!
I highly recommend this dealership. I got exactly what I was looking. I'm a happy customer! I was looking for a car for three months, I even walked out of a few dealerships, but High Line made me feel at ease and confident that I had come to the right place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase