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Northampton Volkswagen

(1,015 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 5 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 745-6405 (888) 745-6405
Used (833) 289-1054 (833) 289-1054
Service (877) 882-3476 (877) 882-3476

Reviews

(1,015 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northampton Volkswagen from DealerRater.

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Great service department

Kai and Richard In the service dept were very helpful in solving a prior issue. They explain everything in depth and are actually on your side, unlike many dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Maya, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Kai and Richard. Drive safely, and we hope to see you back again at Northampton Volkswagen!

Aimee from the service department was great, she clearly

Aimee from the service department was great, she clearly explained what the car needed for it’s periodic service and gave an estimate of when the work would be completed. When checking out she said “If you find anything of concern, please give us a call.” , always a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We will certainly let Aimee know you appreciated all the help. Thanks so much for taking the time to give us a shoutout and we look forward to assisting with your service needs again next time! - Northampton Volkswagen

Excellent sales team, located the car I wanted and

Excellent sales team, located the car I wanted and delivered it to my house with no cost. Sal and Chris helped me throughout the process. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Will, we are thrilled that Sal and Chris helped you get the car you wanted! Thank you for trusting Northampton Volkswagen with your business and for taking the time to leave a review. Safe travels ahead!

They were able to find a gently used car that fit my

They were able to find a gently used car that fit my family's needs and it was clean and in good shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are very glad to hear that our team helped you find a great vehicle for you and your family. Thank you for trusting Northampton Volkswagen with this purchase! We wish you safe and happy driving.

I truly appreciate their perseverance, follow up process

I truly appreciate their perseverance, follow up process was flawless. No pressure at all. Sal helped us finalize the process. Thank you everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the great review! We appreciate your support and will be sure to pass on the kind feedback to Sal. Safe travels! - The Northampton Volkswagen team

Run away from this dealership!

I would give this dealership no stars if I could. Car was supposed to be registered today I called and text to inquire if that had taken place and if not when would the new date for delivery be. No one returned phone call or text. Every time you call this dealership no one is available to answer my question firstly regarding if dealership received my 10k cash down and then about delivery. I bought this car almost 2 weeks ago and I still have no car. I also inquired about purchasing black wheels, luckily they were out of stock because when I called dealerships closer to me about purchasing and was told they would not fit car. They would have sold me 1k plus wheels that wouldn’t even fit on car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Gabrielle - I'm so sorry for the issues you've run into here and for the delay with your vehicle. We expect much better for our customers than this. I also want to apologize that you've had trouble connecting with someone who can assist you. I'd like to step in to help, but I won't be able to find your contact information without a last name. Please call me directly when you have a free moment. Thank you, Chris Patrick - Sales Manager - (413) 517-3829

It was one of the best new car buying experience my wife

It was one of the best new car buying experience my wife and I have ever had . Our sales person Sal was quite helpful . He made it so easy and zero pressure . He also knew all about the car and went thru it thoroughly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the great review! We are so glad to hear that you found the right vehicle working with Sal and the Northampton Volkswagen team. Drive safely, and we hope to see you back again down the road!

I absolutely recommend this place to anyone in the market

I absolutely recommend this place to anyone in the market for a new vehicle. Typically the buying process is a major hassle and I avoid it like the plague but purchasing a new car here was extremely easy! I told Sal what I wanted, they found it, we signed some papers and out the door I went in my brand new atlas cross sport! It really was as simple as that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your Volkswagen Atlas Cross Sport! We are so happy to hear that Sal helped you drive home from Northampton Volkswagen in exactly the right vehicle for you. Thank you for trusting us with your business and rating us five stars!

Aimee always goes above and beyond to meet all my

Aimee always goes above and beyond to meet all my expectations. She is incredibly friendly and efficient. I always love bringing my car in for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Aimee and the Northampton Volkswagen team. Drive safely, and we hope to see you back again down the road!

Went in to test drive an Atlas and we met with Sal who

Went in to test drive an Atlas and we met with Sal who helped us out with testing and educating us on a few cars. The car was perfect and Sal was so personable that we decided to buy that day. There was no pressure at all and we felt quite welcome and at ease. I cannot recommend them more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the five-star review for Northampton Volkswagen, and congratulations on your new Volkswagen Atlas! We are thrilled that Sal ensured you felt confident about your decision and helped us earn your business. It was a pleasure to work with you, and we wish you many happy miles!