Reviews
Great service department
Kai and Richard In the service dept were very helpful in solving a prior issue. They explain everything in depth and are actually on your side, unlike many dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maya, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Kai and Richard. Drive safely, and we hope to see you back again at Northampton Volkswagen!
Aimee from the service department was great, she clearly
Aimee from the service department was great, she clearly explained what the car needed for it’s periodic service and gave an estimate of when the work would be completed. When checking out she said “If you find anything of concern, please give us a call.” , always a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We will certainly let Aimee know you appreciated all the help. Thanks so much for taking the time to give us a shoutout and we look forward to assisting with your service needs again next time! - Northampton Volkswagen
Excellent sales team, located the car I wanted and
Excellent sales team, located the car I wanted and delivered it to my house with no cost. Sal and Chris helped me throughout the process. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will, we are thrilled that Sal and Chris helped you get the car you wanted! Thank you for trusting Northampton Volkswagen with your business and for taking the time to leave a review. Safe travels ahead!
They were able to find a gently used car that fit my
They were able to find a gently used car that fit my family's needs and it was clean and in good shape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are very glad to hear that our team helped you find a great vehicle for you and your family. Thank you for trusting Northampton Volkswagen with this purchase! We wish you safe and happy driving.
I truly appreciate their perseverance, follow up process
I truly appreciate their perseverance, follow up process was flawless. No pressure at all. Sal helped us finalize the process. Thank you everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We appreciate your support and will be sure to pass on the kind feedback to Sal. Safe travels! - The Northampton Volkswagen team
Run away from this dealership!
I would give this dealership no stars if I could. Car was supposed to be registered today I called and text to inquire if that had taken place and if not when would the new date for delivery be. No one returned phone call or text. Every time you call this dealership no one is available to answer my question firstly regarding if dealership received my 10k cash down and then about delivery. I bought this car almost 2 weeks ago and I still have no car. I also inquired about purchasing black wheels, luckily they were out of stock because when I called dealerships closer to me about purchasing and was told they would not fit car. They would have sold me 1k plus wheels that wouldn’t even fit on car.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Gabrielle - I'm so sorry for the issues you've run into here and for the delay with your vehicle. We expect much better for our customers than this. I also want to apologize that you've had trouble connecting with someone who can assist you. I'd like to step in to help, but I won't be able to find your contact information without a last name. Please call me directly when you have a free moment. Thank you, Chris Patrick - Sales Manager - (413) 517-3829
It was one of the best new car buying experience my wife
It was one of the best new car buying experience my wife and I have ever had . Our sales person Sal was quite helpful . He made it so easy and zero pressure . He also knew all about the car and went thru it thoroughly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that you found the right vehicle working with Sal and the Northampton Volkswagen team. Drive safely, and we hope to see you back again down the road!
I absolutely recommend this place to anyone in the market
I absolutely recommend this place to anyone in the market for a new vehicle. Typically the buying process is a major hassle and I avoid it like the plague but purchasing a new car here was extremely easy! I told Sal what I wanted, they found it, we signed some papers and out the door I went in my brand new atlas cross sport! It really was as simple as that!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your Volkswagen Atlas Cross Sport! We are so happy to hear that Sal helped you drive home from Northampton Volkswagen in exactly the right vehicle for you. Thank you for trusting us with your business and rating us five stars!
Aimee always goes above and beyond to meet all my
Aimee always goes above and beyond to meet all my expectations. She is incredibly friendly and efficient. I always love bringing my car in for service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Aimee and the Northampton Volkswagen team. Drive safely, and we hope to see you back again down the road!
Went in to test drive an Atlas and we met with Sal who
Went in to test drive an Atlas and we met with Sal who helped us out with testing and educating us on a few cars. The car was perfect and Sal was so personable that we decided to buy that day. There was no pressure at all and we felt quite welcome and at ease. I cannot recommend them more.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review for Northampton Volkswagen, and congratulations on your new Volkswagen Atlas! We are thrilled that Sal ensured you felt confident about your decision and helped us earn your business. It was a pleasure to work with you, and we wish you many happy miles!