Reviews
Miquel gave me all the information I needed to get into
Miquel gave me all the information I needed to get into my Volkswagen Jetta. He didn’t rush me. Always got back to me when I had a question. Expressed my desire to work with him throughout the process so he came in on a day off. It was a very difficult time for me, he was just exceptional. Got me through the process and I was able to go on my trip with the new car. I would recommend anyone interested in a car to go to him. He has a very calming presence. I hope that he knows just how helpful he was. Miquel is a keeper!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're delighted to hear that Miquel provided exceptional service and helped make the process smooth at Northampton Volkswagen. Enjoy your new Volkswagen Jetta, and safe travels on your trip!
The person that took care of me was Miguel.
The person that took care of me was Miguel. He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down my selection to the Volkswagen Taos. The service at this place was quick and very smooth timely manner. Miguel even delivered my car to me whenever I wasn’t able to pick it up. This just goes to show his dedication to making his customers happy and well taken care of. I also had Jacob K. Shadow Miguel and he also did a well job at explaining to me my options! If your looking for passionate salespeople I would 10/10 recommend going to Volkswagen in Northampton, MA
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Brooke! We're delighted to hear that Miguel and Jacob provided excellent service and helped you find the perfect Volkswagen Taos. Your recommendation means a lot to us at Northampton Volkswagen, enjoy your new car!
Northampton Volkswagen is MY VW dealer.
Northampton Volkswagen is MY VW dealer. I’ve been a customer since 2014. I always get the best service there.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty since 2014! We're glad to hear you've consistently received the best service. Based on your positive feedback, it seems your 3-star rating was accidental, but let us know if there's anything more we can do for you. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968
Shannon is a top notch employee!
Shannon is a top notch employee!! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Coleman specifically!! Thank you for treating me with A+ service!! I'm grateful for all that you have helped me with!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amy, we're delighted to hear that Shannon provided you with exceptional service at Northampton Volkswagen! Thanks for the high recommendation and kind words. Enjoy your new ride!
Sales staff was excellent Finance manager was arrogant,
Sales staff was excellent Finance manager was arrogant, seemed like were bothering him Awful experience
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
It's great to hear that you had a positive experience with our sales staff. However, I'm sorry to read about your interaction with the finance manager. This is not the level of service we strive for and I apologize for any inconvenience caused. If you'd like to discuss this further, please feel free to reach out. Thank you, Shelby Seal - Customer Loyalty Coordinator - (413) 341-1968
Treated me very well, great customer service.
Treated me very well, great customer service. Very happy with my purchase at your dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Vogneonz, it means so much to us to see your review! Thanks from the team at Northampton Volkswagen.
Jason was so polite and a great guy throughout the
Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership 3 separate times, the 3rd time being the one I got to drive it home. Other than that it was great. Thanks Jayson!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We're glad to hear Jason and our Northampton Volkswagen team made your experience enjoyable. We appreciate your patience with the multiple visits and will work on improving that aspect. Enjoy your new vehicle!
Jason was beyond helpful and despite a nationwide hack of
Jason was beyond helpful and despite a nationwide hack of the computer system they use, got everything done in a timely fashion. Great guy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear Jason provided excellent service despite the challenges! Thanks for choosing Northampton Volkswagen and sharing your positive experience.
Miguel, was such a Excellent salesman!
Miguel, was such a Excellent salesman! Extremely kind and very helpful!!!! thank you for all your help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Miguel provided you with such excellent service at Northampton Volkswagen! Thanks for sharing your positive experience with us.
Miguel was very helpful and organized!
Miguel was very helpful and organized! Everyone at VW Northampton made our experience so smooth! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Miguel and the team at Northampton Volkswagen made your experience smooth and enjoyable. Thanks for sharing!