Ewald Chrysler Dodge Jeep Ram of Oconomowoc

As I was getting my work truck an oil change, I stopped in to the Ewald Automotive Sales area and told Salesperson about a brand new Jeep Grand Cherokee Summit 4xe I am interested in at their Franklin, WI location. I gave him the Vin # and asked if he could get the Jeep here in two days. He said he could, then a day later told me it would be 5 days. Sales Manager stepped in to say the Salesperson was wrong and the Jeep could arrive by the 2nd day. As I was on the phone with the Sales Manager, I was honest that another local dealer had the same car and I would be looking at both. Before any discussion came up with regards to pricing for the Jeep, he tells me he would beat “their price” by $500.00. It was a sign of things to come. The Jeep arrives and the Salesperson has it ready for a test drive. Everything seemed fine, we agreed on the price fairly quickly and everything seemed great. As I am leaving, the Sales Manager tells me a positive Goggle Review about the Salesperson will help with his confidence and get him a couple more bucks in his pocket. This surprised me as all the Salesperson needed to do was to move a vehicle from one dealership to another. Less than 24 hours later, I get a notice when driving my day old car, the rear air suspension “needs immediate attention.” I call the Sales Manager immediately and he tells me it is because of the cold weather. Nope, by the 3rd day my air suspension is completely destroyed and I am again calling the Sales Manager to address. It is the day after Christmas and I have had the car in my possession for 5 days and now I am dropping it off to be fixed in Ewald’s Service Department. The funniest part is when I get the loaner car from them and the Sales Person says “I don’t have time to fill up the gas tank that has less than a ¼ left, I can give you a couple of bucks and you can go.” Yes, he opened his wallet and offered me $10. Too funny! I passed and filled it up myself. The Maintenance Tech tells me they will look at it within the next 24 hours, so I give them two days and call the Service Department. I told the Maintenance Tech that the Sales Manager promised me it would get immediate attention and the Maintenance Tech tells me “Sales makes a lot of promises, does not mean it will happen.” Nope, still have not looked at it yet. By day 5 of having my brand new Jeep, they finally tell me I need to replace the “Boot” on the Air Suspension and the parts are limited in the country. 15, yes 15 days later, I finally get a phone call from the Service Department the part is arrived, installed and ready to have my Jeep back. I reached out to the Sales Manager Kyle B, asking for either a full refund or at least a discount on the car. The Sales Manager went silent from my emails and calls, to then wait to the car is done before having Eric Ewald (General Manager and Owner) respond to my email. Basically, it is my problem and I need to “sue” Jeep if I want a new car or refund. Yup, no responsibility and they are happy to get that final sale for 2022. As a customer that had purchased another vehicle in the past from them and used their Service Department, this is how they treat their customers. I would never buy a car from this dealership or use their Service Department.

DO NOT GO HERE. Worst service I have ever received in my life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and maintenance done on your vehicle. I purchased mine in 2008 and have used many different Chrysler dealerships in the country and this is the only one that is completely inadequate. I love my Jeep so much but will no longer be purchasing from Chrysler because I can not deal with the incompetence of this place. Long review and details below! I have a life time extended warranty on my jeep. I have had many issues with this dealerships service. From them not turning the warning lights off after servicing, to simply not "finding" the problem with my roof leaking. However, being that this is the closest Chrysler to me I had no choice but to keep bringing my jeep back for service. On January 27th I left my car for the day because I was experiencing low tire pressure warnings with brand new tires on. I told them MULTIPLE times that I believed it was due to the sensors. When they called they told me that three of my tires needed to be resealed and it would cost me roughly $40.00 per tire. I explained that they were just purchased from silver lake tire auto next door and that I would bring it back to them. So the following day I left my car again with Silver Lake and they informed me that it was the sensors that needed to be replaced. They did a very detailed review and listed pictures for me to see as well. When I called back Chrysler they were very unapologetic. Really didn't seem to care at all that they misdiagnosed and wasted my time for two days without a car. February 4th I brought my car back and they told me that I did need to replace sensors and that it was covered under my warranty but they did not have them back in stock. February 8th they installed the new sensors. It was below zero outside and I had to bring my four children with my husband and I so that he could drop me off and I could drive my jeep home. However, when I got into my vehicle it said my back tire was 0 and to check tpm. I went back into the dealership almost in tears with frustration. The sales manager on duty (maybe Justin? ) asked me what I would like him to do about it. He said that he did not have a loaner for me and there was no way I would be leaving my car again. I told him that during this whole ordeal no one would call me back. I asked for managers I got Voice Mails. I asked for calls back I got NOTHING. The only way I got a call back originally was because I did the online chat. He assured me that I would get a call the next day. The next day I did receive another unapologetic phone call asking me to bring my car back. Having already gone so many days without my car I told them I would not bring my car back until they had a loaner for me. Jim Stabl (my service advisor) told me it would be a few days and he would call me when something came available. That was February 9th. It is now MARCH 11th. No one has called me. I am done with this dealership. I will now travel over an hour for all my service needs rather than bring my car here every again. I will be contacting Chrysler and rating them everywhere I can.

Chris C. was curtious knowlegeable and showed a serious concern for my purchase. His willingness to give me options and understand what i want and needed. He was a good listener!!

My husband and brother both bought trucks from this dealership. Within 1 month if purchase they both broke down. This should not happen. We will not be buying any other vehicles from this dealership.

Beware!!! 2017 Ram 3600 Over 3 weeks to get it back. I was told automatic trans clutches were bad then and it wasn’t covered under warranty after having trans pump replaced at another dealership. The next day I spoke to service manager and they don’t know what’s wrong yet need to drop the pan.Then a week later it ends up being an improperly installed filter costing $699.00 I would never recommend or take anything here.

I was pushed into making an appointment over the phone with Ashley who was unable to understand that I couldn't commit to a 6:30pm appointment due to a non traditional work schedule and the fact that I was driving from Milwaukee so I didn't know what traffic was going to be like. When I arrived (6:35pm) the sales person I was scheduled to meet with was busy with something else and passed me off to another sales person. The staff was unable to locate the key for the car I came to see and it took them about 15 minutes to locate the key. When I was finally able to drive the car it was blatantly obvious that the car was not ready for customers to see/test drive. The shifter had some serious problem where it was very sloppy even when in gear. The clutch pedal was not smooth and seemed to have tighter and looser spots at various points. The interior of the car was exceptionally dirty and smelled like wet dogs. The bumpers and fenders did not line up and were bowed out at the corner points. Overall it was a very poor experience and I left feeling frustrated and that I had been lied to about the car being ready for sale.

I called Service to get my Grand Cherokee in for a recall. Was transferred from the receptionist to service who never answered. It went back to receptionist who said she will have them call me back. Two and a half hours later, no call. So I called again. This time the receptionist said she would walk back and make sure they called me. Hour and a half later, I called a third time, The receptionist said they were really busy but promised they would get back, They never did call. I contacted a more organized dealership who had a dedicated person to handle appointments. The call lasted all of 3 minutes and I had my appointment scheduled. I can’t speak to the quality of their mechanics, but their service department really does not understand the meaning of customer service. Even though the dealership is less than 4 miles from my house, I’ll be taking my Grand Cherokee to a dealership 17 miles away because they know how to treat customers.

If I could give less than one star I would. I have never bought a vehicle from a dealer and had them not care about the customer after the sale as little as Ewald does. Once they get your money they do not care about you. Multiple issues after I bought my 2015 Ram and I had to contact them multiple times just to get things fixed the one thing they promised they would fix. Then when I brought up multiple other issues they never tried to make it right. I would never buy another vehicle from Ewald. Spent $30,000 on a truck and following issues within the first week: 1) check engine light came on within 20 mins of driving home 2) 1/4 tank of gas, had to fill up before I even got home 3) Told me no issues or accidents on vehicle, found estimate in glove box for bumper repair. 4) Said they would fix windshield, I had to contact them multiple times to get the window fixed. 5) talked about how clean vehicles are, after having it had to have it detailed myself because they must have only ran a vacuum thru it.

Caitlyn Sadowske and her associates at Ewald Dodge in Oconomowoc made the purchase of my new Durango one of the most pleasant buying experiences I have ever had. She listened intently and communicated throughout the process, focusing on my needs and concerns and alleviating them one by one. She was the consummate professional and I recommend her and Manager Pete Espinoza highly!

Had a great experience buying 2 new cars from Stevie Weed! It was an easy going experience that I would recommend to anyone looking!