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|Sales||9:00 AM - 8:00 PM|
|Service||7:00 AM - 6:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||7:00 AM - 3:00 PM|
Very happy with my jeep! Came in to the dealership not knowing 100% what I wanted . Shannon, and Anthony were very helpful in explaining my option...
Very happy with my jeep! Came in to the dealership not knowing 100% what I wanted . Shannon, and Anthony were very helpful in explaining my options and available features in upgrading my vehicle that better fit my needs and driving habits. My family has bought several cars from Ewald and we know and trust that we are getting a good deal and a great vehicle when we work with Shannon . She is very knowledgable and makes sure we feel comfortable with our decision . We won't shop anywhere else ! The people at Ewald make buying a car not such a headache!
Ewald Chrysler Jeep Dodge, LLC 6319 S. 108TH Street Franklin, WI 53132 I had the most Unprofessional experience ever at this dealership. Visited ...
Ewald Chrysler Jeep Dodge, LLC 6319 S. 108TH Street Franklin, WI 53132 I had the most Unprofessional experience ever at this dealership. Visited on Saturday 9/17/16. After completing application, Sales Consultant immediately asked for down payment to confirm that we had a deal. Salesman showed me a 2009 Jeep Patriot SUV. The salesman told that this is what I was approved for. I found it to be nice, dependable and affordable so I made my down payment. The Sales consultant then requested that I sign the Vehicle purchase contract with the given VIN# of 1J4FF28B59D193398 for the 2009 Jeep Patriot. After waiting over an hour the sales consultant came back and said the sales Manager by the name of COZI GIANCANA said that through their Multi point inspection they found that they had to put over $2500 in the Jeep Patriot and the Lender did not want to take on that additional amount. We now know EWALD does not have an account to offset expenses especially since there was a promise made to a potential customer whom you have said to, “We have a deal.”. As I walked outside with the sales Manager, COZI came running out and told the sales consultant to go grab that 2013 Chrysler 200 for me. The sales consultant by the name of Lonnie then told COZI that’s exactly what I was looking for at first when I was told my credit wasn’t good enough. After sitting in the Chrysler 200 for 20 minutes waiting for the sales consultant to get plates for test driving, the sales consultant came running saying, “I’m sorry, I don’t even know why he had me to bring this car out, he can’t get you approved for this one either.” Then suddenly, I was approved for a Nissan Altima. That last for about an hour followed by apologies from the sales consultant who said, that wasn’t going to work out either. At this point the sales Manager should have told me they could not approve me. Instead, they continue to humiliate me. The sales consultant joyfully came out of the sales Manager’s office and said, “We finally got you a deal and this is a FOR SURE FINAL DEAL, YOU’RE GOING TO LOVE THIS.” The sales consultant then showed me a 2011 Jeep Compass. Allowed me to taste the waters to fullest extent. I again signed Purchase Contract. COZI, the sales Manager came over and shook my hands and congratulated me with my new vehicle and said it would be ready for pick-up on Tuesday 09/20/16. COZI GIANCANA, the sales Manager gave a copy of the Purchase Contract showing the VIN# of 1J4NT1FA6BD190086 for the 2011 Jeep Compass. COZI told me to make sure I have the jeep added to my insurance policy by Tuesday and said that the Lender is Chrysler Capital. I did just that in addition to receiving a new quote from my insurance company. The 2011 Jeep Compass was fully covered and I had proof of insurance. Upon returning on Tuesday 9/20/16 after 11am as requested, the sales consultant took my family & I back to the mechanical shop where the 2011 Jeep Compass was being detailed. The sales consultant allowed us to walked around and visually inspect the vehicle to the extent of having the detailer get a sponge and wipe off a stain on the hood. I asked to test drive vehicle again when detailer was finished. The sales consultant said, “Of course, we’re going to take a ride when the detailer finishes which should be soon”. After waiting for the detailer to finish which was like 2 hours the sales consultant went to get the keys. He took FOREVER! In conversation with Lonnie, the sales consultant, he happens to know a few people I know and went on to tell my spouse and I about the crazy experience he had with them. Was this the purpose of this insulting experience? To have a story behind it all. That’s defamation of character. The sales consultant came to me and told me to step outside. He was very disappointed. The sales consultant told me that COZI, THE SALES MANAGER had made a mistake and that I was not approved for the 2011 Jeep Compass. NOOOOOOOOOO WAYYYYYYY!!! Is this really happening is
Horrible service, Two weeks with my grand Cherokee. Not once did I feel like the service manager was working in my best interest. Received calls t...
Hello John: I apologize for the recent service experience you had. I would welcome the chance to discuss this further with you, at your convenie...
Horrible service, Two weeks with my grand Cherokee. Not once did I feel like the service manager was working in my best interest. Received calls the day after the work was done. Please do your business elsewhere.
Hello John: I apologize for the recent service experience you had. I would welcome the chance to discuss this further with you, at your convenience. Please contact my office to discuss. Again, apologies and I will talk to you soon. Anthony Danninger, General Manager