Ewald Chrysler Dodge Jeep Ram of Oconomowoc

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    March 8, 2019

    My husband and brother both bought trucks from this dealership. Within 1 month if purchase they both broke down. This should not happen. We will not be... buying any other vehicles from this dealership.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    We truly appreciate your business, and we look forward to seeing you again next time and follow us on Facebook for dealership events, special promotio...ns and savings!

  • 1.0 out of 5
    February 21, 2019

    Beware!!! 2017 Ram 3600 Over 3 weeks to get it back. I was told automatic trans clutches were bad then and it wasn’t covered under warranty after having... trans pump replaced at another dealership. The next day I spoke to service manager and they don’t know what’s wrong yet need to drop the pan.Then a week later it ends up being an improperly installed filter costing $699.00 I would never recommend or take anything here.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Joel, we're sorry to hear about your experience during your visit. We apologize for any lack of communication during the process, but we appreciate yo...ur business and we hope we can earn it back again in the future.

  • May 29, 2017

    Caitlyn Sadowske and her associates at Ewald Dodge in Oconomowoc made the purchase of my new Durango one of the most pleasant buying experiences I have... ever had. She listened intently and communicated throughout the process, focusing on my needs and concerns and alleviating them one by one. She was the consummate professional and I recommend her and Manager Pete Espinoza highly!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, thanks for the great review! We're happy to hear you had a good time working with Caitlyn and Pete! We truly appreciate your business and we loo...k forward to seeing you again next time. Enjoy your new Durango!

  • 1.0 out of 5
    August 18, 2018

    I was pushed into making an appointment over the phone with Ashley who was unable to understand that I couldn't commit to a 6:30pm appointment due to a... non traditional work schedule and the fact that I was driving from Milwaukee so I didn't know what traffic was going to be like. When I arrived (6:35pm) the sales person I was scheduled to meet with was busy with something else and passed me off to another sales person. The staff was unable to locate the key for the car I came to see and it took them about 15 minutes to locate the key. When I was finally able to drive the car it was blatantly obvious that the car was not ready for customers to see/test drive. The shifter had some serious problem where it was very sloppy even when in gear. The clutch pedal was not smooth and seemed to have tighter and looser spots at various points. The interior of the car was exceptionally dirty and smelled like wet dogs. The bumpers and fenders did not line up and were bowed out at the corner points. Overall it was a very poor experience and I left feeling frustrated and that I had been lied to about the car being ready for sale.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jordan, we are sorry to hear about your experience during your visit. We truly appreciate you business, and we apologize for the inconvenience this ma...y have caused. This issue will be addressed with our team, and we hope we can earn your business back again in the future.

  • 1.0 out of 5
    July 6, 2018

    I called Service to get my Grand Cherokee in for a recall. Was transferred from the receptionist to service who never answered. It went back to receptionist... who said she will have them call me back. Two and a half hours later, no call. So I called again. This time the receptionist said she would walk back and make sure they called me. Hour and a half later, I called a third time, The receptionist said they were really busy but promised they would get back, They never did call. I contacted a more organized dealership who had a dedicated person to handle appointments. The call lasted all of 3 minutes and I had my appointment scheduled. I can’t speak to the quality of their mechanics, but their service department really does not understand the meaning of customer service. Even though the dealership is less than 4 miles from my house, I’ll be taking my Grand Cherokee to a dealership 17 miles away because they know how to treat customers.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your experience with our dealership. We truly appreciate your business, and it was in no intention of ours to hold you up fr...om scheduling an appointment with us. We take your feedback very seriously, and will use it to better our communication. We hope we can earn your business back again in the future.

  • 1.0 out of 5
    September 15, 2017

    If I could give less than one star I would. I have never bought a vehicle from a dealer and had them not care about the customer after the sale as little... as Ewald does. Once they get your money they do not care about you. Multiple issues after I bought my 2015 Ram and I had to contact them multiple times just to get things fixed the one thing they promised they would fix. Then when I brought up multiple other issues they never tried to make it right. I would never buy another vehicle from Ewald. Spent $30,000 on a truck and following issues within the first week: 1) check engine light came on within 20 mins of driving home 2) 1/4 tank of gas, had to fill up before I even got home 3) Told me no issues or accidents on vehicle, found estimate in glove box for bumper repair. 4) Said they would fix windshield, I had to contact them multiple times to get the window fixed. 5) talked about how clean vehicles are, after having it had to have it detailed myself because they must have only ran a vacuum thru it.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    April 29, 2017

    Had a great experience buying 2 new cars from Stevie Weed! It was an easy going experience that I would recommend to anyone looking!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Kari, thanks for the great review! We're happy to hear you had a good time working with Stevie. We hope you enjoy your new vehicle!

  • 4.0 out of 5
    March 22, 2017

    THIS WAS AN OFF SITE WAREHOUSE SALE. I LOOKED AT A USED TRUCK. IT WASN'T WHAT I WAS LOOKING FOR. THE SALES PEOPLE WERE VERY POLITE AND FRIENDLY. AND NO... HIGH PRESSURE. IT WAS A PLEASANT EXPERIENCE MORE THAN AT MOST USED CAR SALES.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Terry, thank you for your review. We're happy to hear your had a good time during your visit to our used car expo sale. We appreciate your taking the ...time to stop out and we hope to see you again next time!

  • 1.0 out of 5
    September 29, 2016

    Ewald Chrysler Jeep Dodge, LLC 6319 S. 108TH Street Franklin, WI 53132 I had the most Unprofessional experience ever at this dealership. Visited on Saturday... 9/17/16. After completing application, Sales Consultant immediately asked for down payment to confirm that we had a deal. Salesman showed me a 2009 Jeep Patriot SUV. The salesman told that this is what I was approved for. I found it to be nice, dependable and affordable so I made my down payment. The Sales consultant then requested that I sign the Vehicle purchase contract with the given VIN# of 1J4FF28B59D193398 for the 2009 Jeep Patriot. After waiting over an hour the sales consultant came back and said the sales Manager by the name of COZI GIANCANA said that through their Multi point inspection they found that they had to put over $2500 in the Jeep Patriot and the Lender did not want to take on that additional amount. We now know EWALD does not have an account to offset expenses especially since there was a promise made to a potential customer whom you have said to, “We have a deal.”. As I walked outside with the sales Manager, COZI came running out and told the sales consultant to go grab that 2013 Chrysler 200 for me. The sales consultant by the name of Lonnie then told COZI that’s exactly what I was looking for at first when I was told my credit wasn’t good enough. After sitting in the Chrysler 200 for 20 minutes waiting for the sales consultant to get plates for test driving, the sales consultant came running saying, “I’m sorry, I don’t even know why he had me to bring this car out, he can’t get you approved for this one either.” Then suddenly, I was approved for a Nissan Altima. That last for about an hour followed by apologies from the sales consultant who said, that wasn’t going to work out either. At this point the sales Manager should have told me they could not approve me. Instead, they continue to humiliate me. The sales consultant joyfully came out of the sales Manager’s office and said, “We finally got you a deal and this is a FOR SURE FINAL DEAL, YOU’RE GOING TO LOVE THIS.” The sales consultant then showed me a 2011 Jeep Compass. Allowed me to taste the waters to fullest extent. I again signed Purchase Contract. COZI, the sales Manager came over and shook my hands and congratulated me with my new vehicle and said it would be ready for pick-up on Tuesday 09/20/16. COZI GIANCANA, the sales Manager gave a copy of the Purchase Contract showing the VIN# of 1J4NT1FA6BD190086 for the 2011 Jeep Compass. COZI told me to make sure I have the jeep added to my insurance policy by Tuesday and said that the Lender is Chrysler Capital. I did just that in addition to receiving a new quote from my insurance company. The 2011 Jeep Compass was fully covered and I had proof of insurance. Upon returning on Tuesday 9/20/16 after 11am as requested, the sales consultant took my family & I back to the mechanical shop where the 2011 Jeep Compass was being detailed. The sales consultant allowed us to walked around and visually inspect the vehicle to the extent of having the detailer get a sponge and wipe off a stain on the hood. I asked to test drive vehicle again when detailer was finished. The sales consultant said, “Of course, we’re going to take a ride when the detailer finishes which should be soon”. After waiting for the detailer to finish which was like 2 hours the sales consultant went to get the keys. He took FOREVER! In conversation with Lonnie, the sales consultant, he happens to know a few people I know and went on to tell my spouse and I about the crazy experience he had with them. Was this the purpose of this insulting experience? To have a story behind it all. That’s defamation of character. The sales consultant came to me and told me to step outside. He was very disappointed. The sales consultant told me that COZI, THE SALES MANAGER had made a mistake and that I was not approved for the 2011 Jeep Compass. NOOOOOOOOOO WAYYYYYYY!!! Is this really happening is

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    May 27, 2016

    Very happy with my jeep! Came in to the dealership not knowing 100% what I wanted . Shannon, and Anthony were very helpful in explaining my options and... available features in upgrading my vehicle that better fit my needs and driving habits. My family has bought several cars from Ewald and we know and trust that we are getting a good deal and a great vehicle when we work with Shannon . She is very knowledgable and makes sure we feel comfortable with our decision . We won't shop anywhere else ! The people at Ewald make buying a car not such a headache!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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