Ewald Chrysler Dodge Jeep Ram of Oconomowoc

THIS WAS AN OFF SITE WAREHOUSE SALE. I LOOKED AT A USED TRUCK. IT WASN'T WHAT I WAS LOOKING FOR. THE SALES PEOPLE WERE VERY POLITE AND FRIENDLY. AND NO HIGH PRESSURE. IT WAS A PLEASANT EXPERIENCE MORE THAN AT MOST USED CAR SALES.

Ewald Chrysler Jeep Dodge, LLC 6319 S. 108TH Street Franklin, WI 53132 I had the most Unprofessional experience ever at this dealership. Visited on Saturday 9/17/16. After completing application, Sales Consultant immediately asked for down payment to confirm that we had a deal. Salesman showed me a 2009 Jeep Patriot SUV. The salesman told that this is what I was approved for. I found it to be nice, dependable and affordable so I made my down payment. The Sales consultant then requested that I sign the Vehicle purchase contract with the given VIN# of 1J4FF28B59D193398 for the 2009 Jeep Patriot. After waiting over an hour the sales consultant came back and said the sales Manager by the name of COZI GIANCANA said that through their Multi point inspection they found that they had to put over $2500 in the Jeep Patriot and the Lender did not want to take on that additional amount. We now know EWALD does not have an account to offset expenses especially since there was a promise made to a potential customer whom you have said to, ?We have a deal.?. As I walked outside with the sales Manager, COZI came running out and told the sales consultant to go grab that 2013 Chrysler 200 for me. The sales consultant by the name of Lonnie then told COZI that?s exactly what I was looking for at first when I was told my credit wasn?t good enough. After sitting in the Chrysler 200 for 20 minutes waiting for the sales consultant to get plates for test driving, the sales consultant came running saying, ?I?m sorry, I don?t even know why he had me to bring this car out, he can?t get you approved for this one either.? Then suddenly, I was approved for a Nissan Altima. That last for about an hour followed by apologies from the sales consultant who said, that wasn?t going to work out either. At this point the sales Manager should have told me they could not approve me. Instead, they continue to humiliate me. The sales consultant joyfully came out of the sales Manager?s office and said, ?We finally got you a deal and this is a FOR SURE FINAL DEAL, YOU?RE GOING TO LOVE THIS.? The sales consultant then showed me a 2011 Jeep Compass. Allowed me to taste the waters to fullest extent. I again signed Purchase Contract. COZI, the sales Manager came over and shook my hands and congratulated me with my new vehicle and said it would be ready for pick-up on Tuesday 09/20/16. COZI GIANCANA, the sales Manager gave a copy of the Purchase Contract showing the VIN# of 1J4NT1FA6BD190086 for the 2011 Jeep Compass. COZI told me to make sure I have the jeep added to my insurance policy by Tuesday and said that the Lender is Chrysler Capital. I did just that in addition to receiving a new quote from my insurance company. The 2011 Jeep Compass was fully covered and I had proof of insurance. Upon returning on Tuesday 9/20/16 after 11am as requested, the sales consultant took my family & I back to the mechanical shop where the 2011 Jeep Compass was being detailed. The sales consultant allowed us to walked around and visually inspect the vehicle to the extent of having the detailer get a sponge and wipe off a stain on the hood. I asked to test drive vehicle again when detailer was finished. The sales consultant said, ?Of course, we?re going to take a ride when the detailer finishes which should be soon?. After waiting for the detailer to finish which was like 2 hours the sales consultant went to get the keys. He took FOREVER! In conversation with Lonnie, the sales consultant, he happens to know a few people I know and went on to tell my spouse and I about the crazy experience he had with them. Was this the purpose of this insulting experience? To have a story behind it all. That?s defamation of character. The sales consultant came to me and told me to step outside. He was very disappointed. The sales consultant told me that COZI, THE SALES MANAGER had made a mistake and that I was not approved for the 2011 Jeep Compass. NOOOOOOOOOO WAYYYYYYY!!! Is this really happening is

Very happy with my jeep! Came in to the dealership not knowing 100% what I wanted . Shannon, and Anthony were very helpful in explaining my options and available features in upgrading my vehicle that better fit my needs and driving habits. My family has bought several cars from Ewald and we know and trust that we are getting a good deal and a great vehicle when we work with Shannon . She is very knowledgable and makes sure we feel comfortable with our decision . We won't shop anywhere else ! The people at Ewald make buying a car not such a headache!

Horrible service, Two weeks with my grand Cherokee. Not once did I feel like the service manager was working in my best interest. Received calls the day after the work was done. Please do your business elsewhere.

Justin Enders was great to deal with and we look forward to doing more business with him and Ewalds Hartford Ford in the near future when buy a new F-350.

I had a great experience with the salesman, very courteous and knowledgeable. His name is jeff and he was great. I have bought 4 vehicles here over time and have always been treated great and had all my questions addressed. I have never been pressured and that is why I keep coming back.

Bought a jeep wrangler unlimited. It was used and I told staff that I do not want any package for this vehicle. They also tried to push zilon and told the sales lady that I had it on my first car we bought and it didn't work after having it applied twice. (Inside and out). What happened to doing what the customer asked. Was very disappointed in the way the sale went down

Very disappointed with the service. It took almost two weeks to get my vehicle in for service. It is a fleet vehicle and I have to get the car serviced at a Dealership. First impression was, they were trying to get me to go somewhere else. I heard couldn't, can't and won't in the first few minutes when I was trying to make an appointment to have the car repaired. The airbag light is on. Today you hear a lot of 'bad' stories about airbags going off unexpectedly. This service person showed no concern. I need my vehicle for work during the day. Was told I would need to leave it "all" day. So I asked if they had Saturday appointments. Asked if they had hours on the weekend and was told probably wouldn't have a technician that knew how to service the vehicle. Finally he went to ask a tech and service was scheduled ten days out. I was called at 9:30 am and told what the repairs would be and the amount. I asked if they looked at my customer profile and called the proper fleet information provided. NO. Was told they had the parts and the car could be repaired. I called at 3:30 to see if the car could be picked up. A 'nice" person went to see if the car was repaired and ready to be picked up. No paperwork was available and thus no resolve. Not the first time this has happened. Very frustrating to say the least!!!!!

My wife wanted an SUV because she felt safer in it with our child. We went to Ewald Kia Oconomowoc where we drove a Kia Sorento and my wife loved it. They got us good pricing and we were sold that night. Great service!

Sales and Service Department at Ewald Chrysler is simply Outstanding. They do great work. Staff is pleasant to deal with. They are honest people to do business. Our Family purchase 4 new vehicles in a period of one month. Eric Ewald is tops in the Auto Business-Very Friendly, Honest and Pleasant person to do business. Folks in the Service Dept. always are helpful. Adam is a great Service Advisor. Enjoy bringing my Chrysler 300c in for service when needed. Adam and technicians take care of me.