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My son and I walked into Kia-Oconomowoc looking to test drive the telluride. I was in search of a vehicle due to an accident and my vehicle being totaled.... I needed to purchase something quick. All together over a week and a half, I test drove 12 mid size SUVs and Alex Cochrane was our salesman. He is the ONLY salesman that took the time to show me the entire vehicle and how it worked and every function prior to test driving. That really stood out to me and I thank him for that. He treats everyone like they are family.
Hi Laura, Thank you for choosing Ewald Kia of Oconomowoc and we are sorry to hear about your accident, but glad that everyone is doing good. We also ...want to thank you for your feedback regarding your experience working with Alex while at the dealership. It is important that our customers are heard and are taken care of properly when they visit the dealership. We truly appreciate your business, and we look forward to seeing you again next time and follow us on Facebook for dealership events, special promotions and savings!
Pete Ruiz was very helpful and thorough. Both he and Shannon were able to find me exactly the vehicle I was hoping to find. It has everything I ever wanted.... They were patient and informative. I love my new Serento!
Erin, thanks for the great feedback. We're happy to hear you had a good time working with Shannon and Pete during your visit. We hope you enjoy your n...ew Sorento- see you again soon!
Total time from walking in the door to leaving with a brand new car was 2hrs and 10 minutes. Gregg Kasper our sales guy was an absolute pleasure to do... business with....Tom the finance guy was also wonderful. Greg took the time to show us around the shop and introduced us to everyone. We are from Cudahy and it was well worth the drive to do business with them. Thanks Gregg and Tom for a wonderful car buying experience! ¿
Jackie, thank you for the great feedback! We're excited to hear you had a good time working with Gregg and Tom. We truly appreciate your business, and... we look forward to seeing you again soon!
Needed brakes done. Service dept. resurfaced front and said back brakes were fine. Started squeaking and grinding driving out of their lot. Had to bring... back to have the back brakes looked at (again)... now they have to be replaced because there was nothing there to resurface. GOING FROM FINE TO REPLACEMENT IN LESS THEN 2 WEEKS? I don't think so. Should have done it for free seeing that I had to bring it back because they did not do it right the first time. But NO...they gave me $20. off of full price. Now a few weeks later the fronts are squeaking again. Will not take back Kia Oconomowoc. Will go to a local repair shop. I expected much better from a dealership service department. So disappointed.
Thank you for your feedback. We apologize for the experience your had during your visit, and we look forward to rectifying your situation upon your vi...sit and hopefully earn your business back again in the future.
I recently worked with John Brugger and would recommend him to anyone! I actually already have :) Communication was great... not only in person, but John... was very responsive via email and answering many questions I had prior to making my final decision to lease or to buy. He is very upfront and honest - and not at all "salesy." I loved how I was able to take home the written estimates with me to digest over the weekend. I've bought many cars, and was never able to take anything with me! Nobody really likes the car buying experience, but this one was actually good! My only complaint is how long it took to start the paperwork process... but once I got in the finance office, it was a breeze.
Candice, thanks for the great feedback! We're happy to hear you had a good time working with John. We truly appreciate your business and we look forwa...rd to seeing you again soon!
I worked with John Brugger on a lease for a new vehicle. John is friendly, knowledgeable, personable and a pleasure to work with. He makes one feel comfortable... in discussing needs and wants and is very willing to work with a person to get a car that best fits that person. He was more than willing to have one take a ride and answer any questions about the vehicle. I would definitely refer John to friends and relatives looking for a new or used vehicle. The dealership is clean all areas seem to be well maintained and service has always treated me right in the past, so I have confidence in this dealership to provide whatever service I may need. The waiting area is pleasant and the people I have met have all been pleasant.
Dave, thanks for the great review. We're happy to hear you had a good time working with John during your visit. We truly appreciate your business and ...we look forward to working with you again in the future!
Very professional and straightforward. John B was polite and honest. Good experience.
Mike, thanks for the great review! We're happy to hear you had a good time working with John. We look forward to seeing you again soon!
I went to Ewald in Oconomowoc to see about a possible trade in on my Toyota RAV4...I was not happy with the offer the Brookfield Toyota dealer offered... me on my vehicle . I met with Craig at Kia and he quoted me $1,000. More than Toyota which I felt was fair . Absolutely no high pressure did I ever feel during my visit . Craig went out of his way to bring a vehicle I was interested in for me to see. I received a great price and trade in. Sometimes it is a bit intimadating for a woman to negotiate the purchase of an automobile, not at Ewald. I am so happy with the Buick Encore I purchased. Thank you Craig and the staff at Ewald Kia in Oconomowoc!
This was my 2nd KIA buying experience at Ewalds KIA. John Brugger helped us through the different options in a very professional way.
Kurt, thank you for your feedback. We're happy to hear you has a good experience working with John. We truly appreciate your business and we look forw...ard to seeing you again in the future!
I just bought a new 2017 Kia Sorento at Ewald of Oconomowoc! My experience wit has Shannon was fabulous! Thank you to all the staff for continued care... and services!
Lindsay, thank you for your review. We're happy to hear you had a good time working with Shannon. We truly appreciate your business and we hope to see... you again in the future. Enjoy your new Kia Sorento!