The Taverna Collection

Warning: Please Read Before Purchasing a Car Early last month, I was in the market for a new vehicle. I found a car I liked on CarGurus and reached out to the dealer. Before doing so, I conducted thorough research to find the exact make and model I wanted within my specific price range. When I found this car, I was very pleased. The only concern was that it was out of state. After contacting the dealer through CarGurus, I was quickly reached out to by several representatives from the dealership. Ultimately, I dealt with JC Ricardo. JC and I spoke multiple times over several days, and I decided to purchase the car. We agreed on the down payment, and JC sent me all the necessary paperwork. I signed everything and sent the down payment on the Friday of that week. The dealership assured me the car would be shipped shortly after receiving my payment. However, it was not shipped until the following Tuesday. During this delay, I contacted JC to express my frustration, as I had planned to return my rental car earlier. JC assured me that due to the shipping delay, the dealership would reimburse me $250 for my rental car fees. He also mentioned that someone named Barbie from finance would reach out to me. I acknowledged this and waited. Once the car was shipped, I contacted the delivery driver to get an estimated delivery date and time, so I could be home to receive it. During our conversation, he informed me that the battery on the car was dead. He explained that the dealership staff was aware of this because they had to jump-start the car to get it onto the shipping truck. The driver appeared concerned because he realized I was unaware of this issue. Immediately after speaking with the driver, I called JC with my concerns. He confirmed that the battery was dead because the car had been sitting on the showroom floor and not driven. He assured me not to worry, stating he would ensure the issue was resolved before I received the car. He asked me to notify him once I had taken delivery. A few days later, the car was finally delivered. It had to be jump-started just to be driven off the truck. I drove it home but was unable to use the car for the next five days. Upon receipt, I contacted JC Ricardo again, but that’s when he began to ghost me. Not only did JC stop returning my calls, but everyone else at the dealership did the same. To this day, no one from the dealership has contacted me regarding my reimbursement for the rental car or the battery replacement I had to pay for. Please, do yourself a favor and avoid doing business with this dealership. Especially JC Ricardo—he is not trustworthy, and his lack of accountability ended up costing me additional money in the end.

If i could I would give them zero stars. Car just arrived a week ago and is already in the shop with $5,000 in repairs. No offer to assist even though they delivered it with a check engine like and three separate issues. The total listed above doesnt count windshield wipers, tint that won't pass inspection and all four dry rotted tires that are out of date. DO NOT GIVE THESE CROOKS YOUR BUISNESS, especially out of state!

Next Steps Should I not receive a satisfactory response or settlement offer within ten (10) business days of this letter, I will be forced to pursue the following: • Filing formal complaints with the Consumer Financial Protection Bureau, Federal Trade Commission, State Attorney General, and Better Business Bureau • Reporting improper lending and duplicate loan activity to credit bureaus • Initiating small claims litigation and/or legal proceedings for damages I have comprehensive documentation of this matter, including call logs, email correspondence, video records, witness statements, and supporting financial data. This situation has caused undue emotional and financial stress, impacted my credit, jeopardized my employment, and violated my rights as a consumer. I am seeking resolution, not conflict, and urge you to respond with integrity and urgency.

Looking to buy a car here but the dealers fees are a way, too high! Not recommended dealer unless you want to buy a car and pay over 1 thousand in dealer fees!

One of the worst customer experiences I’ve had. I strongly advise against doing business with The Taverna Collection. From the start, communication was poor and unprofessional. Questions went unanswered, timelines were vague or ignored, and follow-through was practically nonexistent. The quality of service didn’t match the premium branding they try to project. What should have been a smooth and enjoyable process turned into a frustrating and drawn-out ordeal. I expected much more based on their presentation, but the reality fell far short. Disappointed is an understatement. Look elsewhere.

Horrible experience, DONT buy anything from them, they will not call you back and won’t take care of the customers.

I purchased a car last week. My sales rep was Alex. At the completion of the deal he provided me with 1 key (an aftermarket). I asked for the original and he handed me an Alfa Romeo key before I left the dealership. Not even 24 hours later, the aftermarket key is not functioning properly. The "original" key was not working either. I reached out to Alex, and heard nothing back. I took the car to Alfa Romeo to have it programed, only to find out the key I was provided does not even go to this car. There are 3 keys in total programmed and neither of the keys I was provided was them. By day 3 neither of the keys were working and I COULD NOT START THE CAR. For all I know, I have a key to another car on their lot. For over a week now, I have been trying to reach a manager. I have contacted Alex, called the dealer, their customer service line, emailed, and have yet to hear anything back. I even asked Alex about paying the restocking fee and taking the car back! NO RESPONSE. Sebastian was the only one who seemed the least bit concerned, and advised me to come in. He reached out to someone and had a support ticket opened. But to get up there, I had to pay for a locksmith to come and program a key for me. $150 later, after having to pay to have a key programed, I went into Taverna, and the customer service rep said she would reach out to her manager. Conveniently Alex, and the finance person over my deal were not there. For some reason a manager is always "too busy" to assist. But upon her checking the key for my car, was not there. So I still do not have an original key. Or even just a key cut to fit the car door. If the car battery dies, I have no way of getting into the car without again, calling a locksmith. She asked me to email her the receipt of payment for the locksmith. I did that 2 days ago. I called today and they were aware that I had been calling. But they were "just getting in" and would call me back later. NOTHING. A support ticket (30342) was opened on March 8th. I went up there on the 11th. Aside from the "we received your request" email, I still have not heard from anyone in management. Customer service has not gotten back to me, and I have not been reimbursed for the out of pocket expenses. What was the point of the ticket? I'm not sure what's going on there, but there's absolutely no reason as to why NOT ONE PERSON has gotten back to me. At this point if they'd offer me my trade in back, I'd take that so I don't have to deal with them anymore. It should not be this difficult to get a response.

This dealership has been the worst experience I have ever had. Not only did they not detail the car, but they also delivered the car with no maintenance done and received the car with no headrest and parts of the vehicle were left in the trunk of the car, including garbage. I had to drive the vehicle back to the dealer to get things done right. However, upon picking up the vehicle which they kept for an additional two weeks they still didn't detail the car, Change the oil, properly fix the trunk, etc. which they told me it will be handled, so for the inconvenient they said they were going to reimburse me a certain amount, & now they are ignoring my calls. One hand up on me after I explained what was going on. Please do not do business here. They will lie and say anything to disguise themselves & they will tell you no one there is responsible for helping you after your purchase.

Terrible experience. Purchased 1/9/25 and the car wasn't delivered until 2/22/25. Due to their awful service they offered an NDA for $900. We agreed and signed 2/1/25. As of today 3/7/25 the check still hasn't arrived. Run fast from this dump.

Did not receive my deposit back and car runs like crap! Do not use them!