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|Sales||8:00 AM - 3:00 PM|
|Service||8:00 AM - 1:00 PM|
|Mon||8:00 AM - 6:00 PM|
|Tue||8:00 AM - 6:00 PM|
|Wed||8:00 AM - 8:00 PM|
|Thu||8:00 AM - 6:00 PM|
|Fri||8:00 AM - 6:00 PM|
|Sat||8:00 AM - 3:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 8:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Sat||8:00 AM - 1:00 PM|
Woodhams sales and service – I purchased 2010 MKT from Woodhams about a year ago. My experience was great. My salesman (John S) was professional a...
Woodhams sales and service – I purchased 2010 MKT from Woodhams about a year ago. My experience was great. My salesman (John S) was professional and I was relaxed working with him. Prior to purchasing the MKT, I took previously owned ford vehicles to Woodhams for service. To date I have never had any issues with the service department. So glad that we have Woodhams around to handle all of our Ford Lincoln needs?
We just had a wonderful experience purchasing a car. My husband doesn't drive much anymore and decided to trade both cars in for a used Ford Escap...
We just had a wonderful experience purchasing a car. My husband doesn't drive much anymore and decided to trade both cars in for a used Ford Escape. There was no pressure upon making a purchase and we came in serveral times before making our decision. We came in and Richard made it easy for all the papers we signed. This is our third car we've bought from Woodham's and I always have our cars serviced at Woodham's also. I've never had a complaint about their service department. They are honest and I've never had unnecessary work done either. I would like to take John of the service department for all his help and information, Nate the young salesman, (whom I might add went to extra lengths to show us features on the car). Richard helping us finalize the sale. Thank you, John & Karen Balitewicz
We required unexpected service when 2014 Ford Fusion stalled on the highway (Friday evening). We had the car towed to this dealership since it was...
We apologize that you were inconvenienced by a mechanical failure of your 2014 Ford Fusion. Unfortunately, we were closed for inventory on Saturd...
We required unexpected service when 2014 Ford Fusion stalled on the highway (Friday evening). We had the car towed to this dealership since it was the closest to my home. On Saturday it took multiple calls into the dealership to confirm they received the car from the tow company. The service department was closed due to inventory. We understood this but only wanted to confirm they received the car. Monday it took additional calls to find out when they could get the car in for evaluation. Finally by Tuesday they identified the problem and ordered the part, a new fuel pump. The car was not complete until Friday afternoon. When I came to pickup the car, the greeter was unfriendly. I was handed the paperwork and keys. I had to ask, "where is my car?" The reply was "In the back of the building, you'll see it." When we got in the car there were hand grease prints on the driver side door. The entire experience was very aggravating. I would not recommend this dealership. Obviously they have enough business and do not concern themselves with repeat business from new customers.
We apologize that you were inconvenienced by a mechanical failure of your 2014 Ford Fusion. Unfortunately, we were closed for inventory on Saturday. Early winter had us booked solid and we were unable to look at your car until Tuesday. Knowing your situation, service did work you in and get a diagnosis as quickly as possible and still deal with previous commitments to other customers. Unfortunately, the part necessary to repair your Fusion was not available from Ford as it was on national back order. Rather than advise you the fuel pump was unavailable, our parts and service team went outside of normal channels, and were able to get a part direct shipped from the vendor and limit your inconvenience. Unfortunately, this couldn't be delivered until Friday. We work very hard to make sure every customer, both new and old, is handled with the respect they deserve. We should not have sent you to look for your car "in the back of the building". While we cannot undo the technician's mistake of leaving grease on your door, we would be happy to wash and vacuum your in car return for our mistake. The breakdown in communications is our fault and will be addressed so all customers can leave with a good experience. Ross Woodhams