Route 18 Chrysler Jeep Dodge Ram

Amazing team. 3rd card from this dealership and will continue to give them business. Anyone in the neighborhood for a good experience I’d swing by to route 18.

I made an appointment with the service department for an oil change. My former Jeep dealership has closed down so I needed a replacement dealership. They had a special on their website for either a synthetic blend at $69 or a full synthetic at $89. When I entered the service department they immediately tried to sell me a service package and I no thanks but I appreciate the hustle. I said I'm just here for the $69 synthetic blend they said oh we don't do that anymore just the full synthetic. Well why is the deal up and offered if you don't do it ? they had no response for that. At that point I was ready to leave but stayed as I knew I had no time to make an appointment anywhere else and I needed it done. When the job was finished I went and paid and then they hit me up for a CC service fee. Which is out of hand at this point but that's a whole other issue. This is another shady way to bring more money into the service department and the dealership. Just About FYI the service advisor wasn't nasty or rude but they didn't go out of their way to assist in this. Why didn't she ask if I wanted to speak to a manager. Once again a dealership shows their true colors. I'll just move it along and use an outside company or another dealership.

Pre-sales service was great, but after the sale, it went downhill. We were promised a second key and three weeks later, still nothing. The parts department doesn’t answer or call back. The salesperson’s voicemail is full, and emails aren’t returned promptly. I even drove an hour to pick up my plates—no key. Disappointing follow-through after a good start.

Matt and the whole staff were very helpful in putting my in a vehicle in my price ranged worked very well with me couldn’t be more happy

Buyer Beware: I purchased a hybrid Jeep Wrangler 4xE in December 2024. For 2024, new US government clean vehicle sales reporting made the DEALERSHIP RESPONSIBLE for reporting the sale of electric and hybrid vehicles to the Internal Revenue Service (IRS) so that I could receive the government clean vehicle credit of $3,750. This is the link for dealership responsibility per the IRS website: https://www.irs.gov/credits-deductions/clean-vehicle-credit-seller-or-dealer-requirements. IRS DEALERSHIP INSTRUCTIONS FROM THE IRS WEB LINK: Report 2024 and later information to the IRS For eligible clean vehicles placed in service on or after January 1, 2024, you must submit all reports through IRS Energy Credits Online within 3 calendar days of the date of sale. You must also provide the buyer with a copy of the accepted seller report submitted to IRS Energy Credits Online within 3 calendar days of the date of submission. As IRS Energy Credits Online provides real-time confirmation of a vehicle's eligibility using VINs provided by manufacturers, we strongly recommend this submission occurs prior to finalizing a sale and when the buyer places the vehicle in service. However, you may submit the seller report to IRS Energy Credits Online within 3 calendar days of the time of sale. Dealers can now submit corrected time of sale reports for transactions that occurred more than 3 calendar days from the date of sale.  For these transactions, dealers should anticipate the time of sale report to be available after the IRS has completed a review and concurs with the attestations submitted with the sale. We encourage you to promptly submit any such time of sale reports, as they will generally take additional time to process.  MY HORRIBLE DEALERSHIP EXPERIENCE: The “Route 18 Chrysler Jeep Dodge Ram” dealership was not aware and did not follow the above US IRS regulations, guidelines, and instructions and has not responded directly to any of my messages concerning this issue. When I electronically filed my 2024 tax return, it was rejected by the IRS because the clean vehicle credit on my tax return was cross-referenced by the IRS to the dealership required filing, and my VIN was not in the IRS system. I called the dealership business managers multiple times, leaving long messages about the issue, and I did not receive any response. I texted my salesperson all the details with screenshots and web links and was told the dealership was aware of the issue and they were working on it. After that update, I never received another response, even after I sent many additional text messages. The dealership never filed the sale of my hybrid vehicle, and I assume they didn’t file any clean vehicle sales through the IRS portal for all 2024 clean vehicle sales. I can’t imagine how many customers like myself are affected by this negligence. During the sales process, they said I would receive the clean vehicle credit when I filed my tax return, but they actually have no idea how the reporting process works and obviously don’t believe it’s their responsibility. In February 2025, I notified my salesperson about the IRS reporting requirements and was told this was not an issue and should just file my tax return like normal. During the sales process, the dealership and salesperson were helpful. But when I needed help, I received absolutely NOTHING. I can’t believe I may not receive the tax credit of $3,750 from the IRS because of this dealership. I now have to wait and work with the IRS using my time and resources to hopefully get the credit. I hope this review helps other potential electric or hybrid vehicle buyers.

Very professional & helpful. Everyone was great to talk to & helping me find the right truck.

Well this is now my personal second lease and my families 8th jeep purchase. This dealership definitely makes u feel like family. They go above and beyond their customer service. All questions are always answered with honesty. The staff are all great from sales to service, always making sure that you are always pleased with the work they do. This location is my favorite Jeep dealership and I drive an hour to their location even though I have two locations within 15 mins of me!

I wouldn't ever recommend this dealership to my worst enemy. I've leased a vehicle. My salesperson was Matt Delise. I'm at the end of my lease; I wanted to buy the vehicle. The vehicle is in excellent condition under the prescribed mileage at the lease end. Matt tells me there is no equity in the vehicle if i tried to trade it in. He made an evil attempt to get me out of the vehicle I wanted to purchase, saying with my credit that my monthly payments will be $900 a month. I found that to be absurd and evil. Matt couldn't look me in my eyes while uttering such foolishness. I know my credit score. I was disgusted and left. I went home and called the financial institution that gave me the lease loan in the first place and kept the same payments. Matt was obviously being evil and was trying to make a quick buck, which brings me back to when I first leased the vehicle. This was my first lease ever; I just retired and put down more than I should have. Thinking my payment would be lower. I was the opposite; my payment went up. I made all my payments on time; is this the treatment I get for this? Where did the extra money I put down for my vehicle go? I'm not sure where their high ratings are coming from, but nevertheless I wouldn't advise anyone to shop here, but if you have to, avoid Matt Delise!

I loved my experience in this dealer recommended 100% their workers are super attentive and friendly

Overall great experience. I appreciate Alan and all of his help getting me into a new Jeep Grand Cherokee. I would highly recommend this dealership.