Eddy's Chrysler Dodge Jeep RAM

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
143 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    September 22, 2020

    I have an issue with my 2017 Chrysler 300 S in which my engine will not stop running at random times when I press the run stop button. Everything else... turns off except the engine. This issue began in June 2020. Eddies service informed me I needed to replace the Transmission control unit at a cost of $2000. I eventually agreed to this repair. When I picked up my vehicle the original issue was gone but my vehicle did not shift properly. Very hard and unexpected shifts which had never happened before. Back to the dealership for another day. They did further work and fixed the fix they screwed up in the first place. Everthing was good for a whole 3 weeks. Now I am back to the engine not turning off when I hit the run stop button. So in total I have had my vehicle at this dealership for 5 days over time. I have spent $2000. It has been 3 months. I still have my original problem and as of today the dealership has no clue as to what is wrong with my car or how to fix it. The one thing they are sure of is they have my money and are not really interested in my concerns

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Christopher, thank you for bringing this to our attention, and we are truly sorry for your negative experience at our dealership. We value you as our ...customer and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-425-5525? We take our customers' complaints very seriously and want to do everything we can to get this resolved as soon as possible. We look forward to hearing from you soon.

  • 5.0 out of 5
    September 15, 2020

    Great customer service, nice and friendly environment, very polite, I would recommended to anyone who is looking for new vehicle, they will work with... you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback and five-star review, Mr. Lopez! We're glad to know our team gave you a great experience.

  • June 16, 2017

    The service dept. worked well with me to get a date scheduled for recall repairs. Check in process was quick and they got me to work in plenty of time.... They were timely in picking me up after work, to get back to the dealership. Service staff was very friendly. After a recent out of town trip, my car needed to be washed, and they did a super job with that too!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Great to hear! Thank you!

  • 1.0 out of 5
    July 30, 2020

    I took my son to Eddy's Chrysler Chrysler Dodge Jeep, we went ahead and purchased a vehicle, or I thought we did. Signed paperwork gave them a down payment... and took a delivery of the vehicle ( is what they call SPOT-DELIVERY), a few days later they call and said that they needed more money down, we agree to give them an additional $1000 for a total of $2500. Some time later maybe a week later they call and said that we needed to bring the vehicle back because the financing didn't go through. We brought the vehicle back, however they wouldn't give me my entire down payment back only a portion of it because the vehicle had miles, I believe this practice is not legal since it wasn't our fault they allowed us to take the vehicle home...!! May need to take legal action towards them.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to our attention, and we are truly sorry for your negative experience at our dealership. We value you as our customer and ...would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-425-5525? We take our customers' complaints very seriously and want to do everything we can to get this resolved as soon as possible. We look forward to hearing from you soon.

  • 5.0 out of 5
    July 30, 2020

    I hit some road debris and ruin the front tire on my 2016 Ram 2500. I called Eddy’s Dealership . They did not have my tire in stock but located one that... day and had me back on the road . This is the second time I have used this Dealership . I am very pleased with their service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the five-star review and positive feedback, Dale!

  • 5.0 out of 5
    July 10, 2020

    Tara did an amazing job. Very friendly and helpful. Kept me informed of status. She is a keeper. No problem at all. Did not wash car due to owner requests.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for such a positive review! We think Tara is amazing too!

  • 1.0 out of 5
    May 13, 2020

    I bought a new Challenger sight unseen. The car on there web showed 37 miles the odometer disclosure showed 60 miles when I got the car it had 537 miles.... With the high speed reading at 126. It was dirty with mud on the passenger floor and also the drivers side. I live 800 miles away and I will never buy a car without seeing and driving in person again. There GM when I called made me feel like I was the problem. Not happy with the dealership and wouldn’t suggest anyone buying from a distance without seeing the car first.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there, we are truly sorry for what you experienced with our team. Thank you for taking the time to let us know what happened. It was never our inte...ntion to disappoint you and we sincerely apologize for not meeting your expectations. We value you as our customer and would greatly appreciate the opportunity to discuss this with you further. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-425-5525? We hope to hear from you soon.

  • 1.0 out of 5
    March 23, 2020

    Hey mat you really want to help then just shut up and own up to what you guys did jerks and stop pretending You didn’t do it

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Angel, we are truly sorry you didn't have a five star experience with us. Thank you for letting us know. We value you as our customer and would gre...atly appreciate the opportunity to learn more about what happened during your visit with us. Would you mind reaching out to our Customer Relations Manager, Ashley, at 316-425-5525? We want to help get this resolved as soon as we can and hope to hear from you soon.

  • 5.0 out of 5
    March 18, 2020

    Chad in service does an excellent job. I have had multiple company vehicles repaired and he always does a great job and the guys in the shop. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    You are more than welcome, Dave! We are truly happy you had a great experience with us! Chad is wonderful to work with and we're grateful to have him ...on our team. Thank you so much for choosing us for your vehicle repair needs. We greatly appreciate your loyalty!

  • 5.0 out of 5
    March 15, 2020

    I was shocked ! I went their told them exactly what I wanted and it happened. Good price and great service. Thank you Eddy cars

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    You are more than welcome, Cheri! We are truly happy you had a great experience with us! We were more than happy to help! Thank you so much for the ki...nd review and the five star rating. We greatly appreciate it!

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