Eddy's Chrysler Dodge Jeep RAM

Was visiting from Minnesota and had brake safety issue. Got my RAM 3500 to Eddy's service department at 2:30 on a Friday afternoon. They worked to get issue problems resolved and on my way. Great service and great people.

Very pleasant experience . Dylan was great with explaining the process and explaining a lot of the important features on the car . Finance was smooth and I felt like my interests were important to all the people I dealt with . Even got a good deal on insurance !

Terrible service!! Very unfriendly associates. One of the supervisors told me that my extended warranty required me to get the break fluid flushed at 20,000 miles for $129.99 or it would be voided. Well, after looking into my extended warranty it does NOT require it to be flushed. Mmmm… go figure. Had a coupon for oil change but left it at home, he said he HAD TO HAVE the coupon, but come to find out AFTER I paid that the coupon is on their website.

The service staff is great, but the facility needs updated. The desks on the service drive are falling apart. Compared to other dealerships I’ve been, this place is a dump from front to back. I’d be embarrassed if I was the owner.

Terry was a helpful sales person. He, nor anyone there, were pushy but we're knowledgeable and understanding. I highly recommend this dealership for your new or used car purchase, and specifically Terry. Thanks fellas for the excellent service.

It all went according to plan. I arrived on time. The service representative logged me in. The work was performed as promised. They paid special attention to a detail.

Called same day for appointment and got us in and out within 45 minutes. They even provide a video review of work done and additional information about what was found during inspection. Tara is always friendly and knowledgeable about our vehicles.

We enjoyed a second visit with Rick Nguyen. Rick (Phat) demonstrated the many features of the 2021 Pacifica Hybrid and made the purchasing process pleasant . Vehicle was prepped on location and we drove it off the lot.

Went in for oil change and engine light on. Was told 2 hrs. Got ride home. 7:20 appt. noon still no call so I called them, told would call me back as kellin on lunch. 3:00 no call. I call got kellin he said almost done I’ll call you little bit. 6:00 no call. Called them 6:00 told kellin was busy he will call back. No call all night. Saturday 7:30 am. Call them. Told kellin not in today. Talk to other advisor, told car was ready at 4pm day before. Go get my car. $462.00 bill. Go to get my car. Been unlocked all night. Not happy. Told by advisor she’s not surprised about kellin. He’s like that always.

Everyone was friendly and worked fast, every time I go in I always have an excellent experience. Thank you for all your time you guys did great!