Hawthorne Motors Express

These people sold me a lemon. They sold me a car that had rear end damage that they did not disclose to me. I bought the car May 2022 and had to replace the rear tires 3 times, due to a bent rear frame. All the tires are damaged in the same exact area, this is because the tires do not sit evenly on the ground. I mentioned the wobblyness within the first few days that I had the car. Sarah gave me attitude when I complained about it as well as a few other things that needed to be adjusted fixed or replaced. She claimed to have done the brakes but the problems still persisted. I purchased new tires and the problem went away for a little while. But only after about 2 to 3 months the same problem resurfaced. The tire technician told me that I will have to keep replacing my rear tires until the vehicle is repaired which will cost between $750 and $1200. I've called them several times and they either put you on hold or don't return your calls at all. I am now seeking legal help in either getting this car repaired or getting my money back. I am not the only one who is experienced an issue with this business.

Buyer beware. These people are very friendly when you're first purchasing a vehicle but could care less after you've walked out. They sold me a car that had rear end damage that they did not disclose to me. I've gone through three sets of rear tires because the frame is bent and my tires are wearing out on the inner side. Same damage on every tire that I had to have replaced. Just last night, my tire blew out on me. It blew out last year on my birthday not to mention coming out side to a flat tire on a different occasion. This problem was evident in the beginning and I made mention to Sarah about it. She had me bring it back so they could look into it as well as do some other adjustments and repairs because the car shouldn't have been sold like it was in the first place. She claims to have done the brakes but that was not the issue. I just purchased the car May 2022 and have already gone through three sets of rare tires. I had two mechanics tell me that it was pre-existing damage and they showed me just by looking that the tires were uneven and therefore this problem with persist. I've tried to contact them and they are basically ignoring me. So now I spent over $1,500 on tires and I was told that in order to repair the problem it would cost anywhere between $750 and $1200. I've left her one message today but I can anticipate that she won't return the message or call me back so I'm going to have to take the legal route. If you value your safety and the safety of your loved ones I don't suggest you purchase a car from these people. I really wish I've read all the reviews because from the outside it looks like they are good dealership, but if you look deeper you'll see others having issues like I had experienced. They need to either repair my vehicle or give me my money back. I will update if they decide to fix this issue.

The dealers here can help you every step of the way to find your ideal car. They are very friendly and helpful. They helped my mom to get me a car that I was interested in for a good price. They keep their cars in great conditions such as the helpful brakes in my 2016 Ford Fusion.

Hawthorne motor express is the best car dealership! Why you may ask is because they will work with your credit and make sure to give you their best deals ! Sara went out her way to make sure we got approved with our 2nd car ! I am very satisfied with my purchase. If you are In Town and looking for a car go ahead check them out!! You won’t be disappointed.

I highly recommend this dealer to anyone looking to purchase a vehicle! The service was incredible, and I was able to quickly purchase my dream car with no issues.

Great Service And Great Experience Comments: after searching for a nissan pathfinder, we were able to find one here, I got in contact with sara the owners daughter and she was very helpful, we made an appointment and her parents worked with us to get the nissan pathfinder 2014 we want it, we are so happy with our purchase and pleased with the great service, highly recommend this place 😃😀

The best car buying experience ever! I will always buy my cars from Sara! So happy I found this dealership! The process was super easy and fast.

My best car buying experience yet! They are an amazing family owned business who did great quality work. They truly deserve 5 stars, definitely recommend!

Sara and staff are extremely helpful in any needs that I have. I HIGHLY recommend this place over all others considering the low prices they have on all vehicles!

Thanks to Hawthorne motors express for helping me find the perfect car everyone was absolutely nice I will tell all my friends I couldn’t Ask for nothing they was so helpful thank you guys so much see y’all soon