Caldwell Toyota

We took our truck in for a oil change notice that they didn't rotate my tires called them up to get it back in. Well went in they rotated the tires but at the same time they damaged all four wheels. They had me to bring it for repair. Turns out the repair was crap. They were supposed to have replaced my wheels. Left message for jay cardwell himself never heard anything back from him. Sorry dealership

I can't say enough about them. They ARE "first class". They are all courteous & respectful. They really listened to what I wanted & needed. Joel Tomlinson (my sales consultant) is the GREATEST. Very knowledgeable & just "down to earth".He went way beyond to help me. They truly are a family. I am so thankful I purchased from them.

Awesome car buying experience with Joel at Caldwell Toyota!! He found me just what I wanted! Everyone there was super nice and helpful. Absolutely love my new ride!!

AVOID THIS DEALERSHIP LIKE THE PLAGUE!!! Like the previous review dealing with tire issues. They put cheep tires on their vehicles to save/make them money. Have a tire that lost all the air after hitting an Arkansas pothole, to look at the tire NO visible damage at all, only 5000 miles and guess what. NO WARRANTY from the manufacturer nor the dealer. We even purchased the extended warranty, tires NOT covered. all the owner J Caldwell will tell you is, SORRY, NOT COVERED!

ALL THIS DEALERSHIP CARES ABOUT IS THE SALE!!!! Service after the sale is non existent, the customer service writers could care less about us the customer. When you talk to the owner about your problems, his common reply is SORRY FOR YOUR BAD EXPERIENCE! that's it. He/the dealership won't do a thing to try and satisfy the customer.

We were very pleased with Joel Tomlinson’s explanations of features of the vehicle, even after the dealership closed for the day. He was not high pressure but very honest and forthright. He was very accommodating and worked to make sure we got the right car for our needs.

To whom it may concern, I brought my 2009 Toyota Tundra in with a check engine light. I also purchased a Toyota Gold warranty along with the truck when I bought it from your dealership. I received a phone call from your dealership this morning with the results of the diagnostic, apparently the truck needs a $1500 part call an evap canister. Then I was shocked to find out that this isn't covered under warranty (prior to bringing it to your dealership, we had already ran a diagnostic and found the same issue. The dealership in Little Rock told us that the evap canister was, in fact, covered under my warranty. Your charge for $110 for a diagnostic that had already been ran is another point of fustration). After I asked to speak with a service manager, the person calling me, Danny, placed me on a brief 2 minute hold, and then hung up on me leaving me completely hanging. We have had numerous repairs done to this vehicle since buying it from your dealership two years ago. We've had a torgue converter replaced, an alternator replaced, a fuel sending unit replaced, and now an evap canister that costs $1500! The $1500 cost consists of a $750 part; it appears as if this dealership is also overcharging for labor costs as this is a simple part to replace (we've also, prior to bringing it to your dealership, researched the labor involved). I am extremely displeased with the level of service that I've received and I'm extremely displeased with the reliability of the product that I've bought from this dealership. We perceive that we have bought a lemon from this dealership and we are demanding that the dealership immediately call us with an explanation for the unacceptable level of service and with a resolution with this issue. In the meantime, I cannot, in good conscious, recommend this dealership to any customer.

My salesperson, John Moore, couldn't have been more helpful in finding the right car for me. The one I was interested in sold but John immediately located another that was even better than the first. Thank you John

Beth was great help in finding the car & price we desired. Beth kept in contact with me through out the process. My car was in Jacksonville & she completed paperwork necessary to transfer it to Conway, had it detailed & ready for me the next day. She was very knowledgeable withbthe options inside the car n took the time to educate me on how things worked, & paired my phone with the wireless system. She had a great attitude the entire time. Thank you Beth for a great experience@ Caldwell Totota Conway.

We had a great experience. Beth and Joel were wonderful to work with and very knowledgeable. We appreciated every minute they spent with us during multiple visits.