Reviews
Staff very professional and courteous. Explained all work and billing clearly. Would be happy to return for services in the future. Location clean and well maintained.
Staff very professional and courteous. Explained all work and billing clearly. Would be happy to return for services in the future. Location clean and well maintained.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience, knew the vehicle and had what I wanted. Very satisfying. I was able to get the interest rate I wanted and the dealership got me the car I wanted. With an accessory.
Great experience, knew the vehicle and had what I wanted. Very satisfying. I was able to get the interest rate I wanted and the dealership got me the car I wanted. With an accessory.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Casey did a great job! So young to be so mature. I will buy a new BMW when they bring back opening sunroof on the X3 , perfect car for me & my husband. Bought our X3 in 2019, like to get a new one.
Casey did a great job! So young to be so mature. I will buy a new BMW when they bring back opening sunroof on the X3 , perfect car for me & my husband. Bought our X3 in 2019, like to get a new one.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Debbie, thank you for your kind review; we are happy to pass along your comments to Casey here at Hilton Head BMW! If you have any further questions, please don't hesitate to reach out!
Casey is my assigned representative and she is always extremely helpful. She explains everything and explores options for making the best decision on possible repairs. She is an asset to the dealership. Recently when the young man who helps with air in the tires was not available, she did the job herself. She is a real team player.
Casey is my assigned representative and she is always extremely helpful. She explains everything and explores options for making the best decision on possible repairs. She is an asset to the dealership. Recently when the young man who helps with air in the tires was not available, she did the job herself. She is a real team player.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Casey is awesome. Took my car in today due to an emergency Highly recommend their service dept. they are professional and courteous friendly and caring
Casey is awesome. Took my car in today due to an emergency Highly recommend their service dept. they are professional and courteous friendly and caring
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Steve, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Thanks for the recommendation, and have an amazing day!
Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch.
Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out of warranty for things that shouldn’t go wrong at only 50k miles is ridiculous. I’ve been thinking about a new BMW, but this experience leaves me moving on from BMW.
My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out of warranty for things that shouldn’t go wrong at only 50k miles is ridiculous. I’ve been thinking about a new BMW, but this experience leaves me moving on from BMW.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your experience. We understand your frustration regarding the repair costs and the depreciation of your vehicle. Our goal is to provide transparency and professionalism in all our interactions, and we appreciate your feedback, as it helps us improve. We hope you will consider us again in the future as we strive to enhance our customer experience.
Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey.
Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!
Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work.
Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable.
I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.