Reviews
Casey is awesome. Took my car in today due to an emergency Highly recommend their service dept. they are professional and courteous friendly and caring
Casey is awesome. Took my car in today due to an emergency Highly recommend their service dept. they are professional and courteous friendly and caring
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch.
Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out of warranty for things that shouldn’t go wrong at only 50k miles is ridiculous. I’ve been thinking about a new BMW, but this experience leaves me moving on from BMW.
My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out of warranty for things that shouldn’t go wrong at only 50k miles is ridiculous. I’ve been thinking about a new BMW, but this experience leaves me moving on from BMW.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your experience. We understand your frustration regarding the repair costs and the depreciation of your vehicle. Our goal is to provide transparency and professionalism in all our interactions, and we appreciate your feedback, as it helps us improve. We hope you will consider us again in the future as we strive to enhance our customer experience.
Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey.
Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!
Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work.
Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable.
I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Friendly, responsive and customer focused. They had me in and out quickly and per the stated timeline.
Friendly, responsive and customer focused. They had me in and out quickly and per the stated timeline.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Both Steve Griggs and the BMW dealership were outstanding in handling my flat tire issue. We are grateful for all !!
Both Steve Griggs and the BMW dealership were outstanding in handling my flat tire issue. We are grateful for all !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Tim was great. His demeanor was welcoming, knowledgeable, and excellent to work with! He sold us a new 2027 X7 and made the numbers make sense, the trade in was easy and highly recommend.
Tim was great. His demeanor was welcoming, knowledgeable, and excellent to work with! He sold us a new 2027 X7 and made the numbers make sense, the trade in was easy and highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Tim was attentive, knowledgeable, helpful, and productive for a good experience which included a good deal on a certified (used) 2025 BMW X4.
Tim was attentive, knowledgeable, helpful, and productive for a good experience which included a good deal on a certified (used) 2025 BMW X4.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about Tim. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!