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Reviews

Average Ratings

4.5
13 lifetime reviews.
  • Used BMW purchase

    After speaking to Stephanie on the phone I was convinced this was the car I've been looking for and it was worth driving 4 hours to see it. I was ...

    Dealer Response

    Hello Tom, Thank you for sharing your experience with Stephanie in this review, and we appreciate you driving 4 hours to visit us!


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    After speaking to Stephanie on the phone I was convinced this was the car I've been looking for and it was worth driving 4 hours to see it. I was not disappointed; the car was in amazing condition and Stephanie had it filled up ready for a test drive. She answered every question I asked and the buying process could not have been easier.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Tom, Thank you for sharing your experience with Stephanie in this review, and we appreciate you driving 4 hours to visit us!


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  • great people and friendly staff

    Went in and was quickly created by Mrs Mann who was great. Wally was very efficient and honest in his offer for my vehicle and was courteous with ...

    Dealer Response

    Thank you Dandj68 for the kind words about Mrs. Mann and Wally! We are thrilled that you had such a great experience here with us! We thank you fo...


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    Went in and was quickly created by Mrs Mann who was great. Wally was very efficient and honest in his offer for my vehicle and was courteous with informing me of some known and unknown issues. Will visit HHI BMW again and send my friends.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Dandj68 for the kind words about Mrs. Mann and Wally! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!


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  • Pharmacist

    I felt I got a fair deal. All involved from the dealership were professional and pleasant. Any concerns I had were quickly addressed. This was my ...

    Dealer Response

    Thank you Troy for the kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your continued b...


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    I felt I got a fair deal. All involved from the dealership were professional and pleasant. Any concerns I had were quickly addressed. This was my 9th BMW purchase. From BMW you expect a lot and I was not disappointed

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Troy for the kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your continued business and look forward to your next visit!


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  • Best Dealership I have been to

    I have been to many dealerships in Savannah GA and they all use the same pressuring tactics to make a quick sale and/ or try and talk you into som...

    Dealer Response

    Thank you Genevieve for the kind words! We are thrilled that you had such a wonderful car buying experience here with us! We thank you for your bu...


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    I have been to many dealerships in Savannah GA and they all use the same pressuring tactics to make a quick sale and/ or try and talk you into something you don't want to begin with. With BMW in HH it was a pleasureable experience from the moment I pulled up. No slimely sales guys trying to sweet talk me but genuine gentlemen that understood what my intensions were. Only place to go and worth the travel! Next time I am in the market for a new car this is where I am going.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Genevieve for the kind words! We are thrilled that you had such a wonderful car buying experience here with us! We thank you for your business and look forward to your next visit!


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  • The Stromans first BMW

    This was our first purchase of a BMW. So we did not want to get ripped off my a overzealous salesman. Enter Jerry Mitchell, who made the whole thi...

    Dealer Response

    Thank you for the kind words about Jerry! WE thank you for your business!


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    This was our first purchase of a BMW. So we did not want to get ripped off my a overzealous salesman. Enter Jerry Mitchell, who made the whole thing great. He was knowledgeable and friendly and explained all the features of our vehicle. This is used vehicle, but in the near future, we will return and purchase a new BMW. Everybody that had to do with the purchase of this vehicle was great. So we will travel from Savannah, Ga again for this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words about Jerry! WE thank you for your business!


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  • Service Overcharge, No Response - Revised

    Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The...

    Dealer Response

    Jim, Thank you for speaking with us over the refund. We truly appreciate your business and hope everything was resolved to your satisfaction. If ...


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    Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The issue has been settled quickly and to my satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, Thank you for speaking with us over the refund. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at mcoleman@hiltonheadbmw.com. Michael Coleman General Manager


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  • Service Overcharge, No Response

    I had a rear brake job, among several other things. When I picked up my car I did not receive the $50 discount promised in the circular I brought ...

    Dealer Response

    Jim, Thank you for speaking with us over the refund. We truly appreciate your business and hope everything was resolved to your satisfaction. If ...


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    I had a rear brake job, among several other things. When I picked up my car I did not receive the $50 discount promised in the circular I brought in with the car. I went back to the dealer and was promised a refund. A month later I have not received anything and my three emails to the service manager, Greg Freeman have all been ignored.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, Thank you for speaking with us over the refund. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at mcoleman@hiltonheadbmw.com. Michael Coleman General Manager


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  • Bought a car and had it shipped to Delaware, Made

    Hilton Head BMW is out to sell cars to people and not stonewall with high list prices. If you like the car they will do whatever they possibly can...

    Dealer Response

    Thank you Darren for the kind words! We thank you for your business and look forward to your next visit here!


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    Hilton Head BMW is out to sell cars to people and not stonewall with high list prices. If you like the car they will do whatever they possibly can to get you behind the wheel. Very flexible and willing to compromise to get you the deal you need to buy the car. Always conformable negotiations. You don't have to be near to buy from them. Quality shipment anywhere.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Darren for the kind words! We thank you for your business and look forward to your next visit here!


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  • Best Car Dealership

    I am a North Carolina resident with very high expectations and chose to purchase my vehicle from Hilton Head BMW for multiple reasons. While resea...

    Dealer Response

    Thank you for your kind words Mallory. All of us at Hilton Head BMW appreciate your business, your loyalty, and your time. Should you ever need an...


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    I am a North Carolina resident with very high expectations and chose to purchase my vehicle from Hilton Head BMW for multiple reasons. While researching for a new vehicle, I had contacted several dealerships within the Carolinas, Georgia and Florida. The personable service, attention and respect I received from the HHI dealership was unparalleled, so it made my exhaustive decision seamless. I am a young female professional and have found it challenging to negotiate and gain respect from dealership personnel until I met the wonderful staff and management at HHI BMW. Not only did the HHI dealership offer me a lower price than other dealerships, but they treated me like family too. I was completely respected and highly valued through every step of the process. Further, I chose to purchase a second vehicle from HHI without even considering other dealerships because of the lifelong relationships I have established with Michael Coleman, General Manager; Steve Malthop, Sales Manager; and Vertus Herron, Client Advisor. I will continue to purchase my vehicles from this dealership despite my location and have and will continue to refer friends and family to purchase their vehicles from this dealership. I have experienced disappointing service from other dealerships and am so relieved that I can rely on HHI BMW for anything. The staff provides individualized service and continually exceeds my expectations. I have reached out on multiple occasions with questions/concerns/inquiries, which were always addressed in a highly professional and suitable manner. I am truly grateful and amazed to have found such wonderful people who truly stand behind a superb product. I have dealt with many other dealerships, and will continue to travel 6 hours from NC to visit the HHI dealership for my automobile requirements.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words Mallory. All of us at Hilton Head BMW appreciate your business, your loyalty, and your time. Should you ever need anything at all feel free to call me directly. I look forward to hearing from you and hope we can put your mom into a new BMW in the near future. Best regards, Michael Coleman-General Manager


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  • bought a 370z from Hilton Head BMW

    Ask for Stephanie. Thats it. Like the allstate commercial, you are in good hands with her. Apart from being extremely helpful, candid and easy to ...

    Dealer Response

    Thank you for your review, we are glad to hear that Stephanie worked hard to earn your business! We hope you love your new car!


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    Ask for Stephanie. Thats it. Like the allstate commercial, you are in good hands with her. Apart from being extremely helpful, candid and easy to work with, she is extremely passionate about cars and is able to understand the excitement one has when purchasing a car. She kept me posted throughout the process and sent me pictures of the car being detailed within 5 mins of my asking. Very nice people to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review, we are glad to hear that Stephanie worked hard to earn your business! We hope you love your new car!


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