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INFINITI of Hilton Head

(99 reviews)
Visit INFINITI of Hilton Head
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award
New (888) 344-9192 (888) 344-9192
Used (888) 393-3902 (888) 393-3902
Service (877) 479-6607 (877) 479-6607

Reviews

(99 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hilton Head from DealerRater.

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I love my new car! Jay was amazing to work with and so...

I love my new car! Jay was amazing to work with and so helpful! It was such a great experience working with him and the other staff at Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Leahcarrabba32, thank you so much for your positive comments about Infiniti Of Hilton Head! Please let us know if there is anything else we can do for you; we are more than happy to help!

I just bought the 2021 Infiniti Q50. My sales rep Jay is...

I just bought the 2021 Infiniti Q50. My sales rep Jay is awesome!! Very helpful and knowledgeable, will definitely come back to him in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Happycustomer, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Hilton Head!

Phenomenal service. Excellent customer service and...

Phenomenal service. Excellent customer service and guidance for car shopping

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jarod.vermilyea00, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Hilton Head. We're looking forward to your next visit with us!

Great place to purchase a vehicle...Staff is very...

Great place to purchase a vehicle...Staff is very attentive and professional ...definitely recommend this dealership to all looking for an efficient place to purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tashakjbrown, thank you so much for your positive comments about Infiniti Of Hilton Head! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Went in for service on my 2013 Infiniti left in my new...

Went in for service on my 2013 Infiniti left in my new QX 50 Suv. Had a wonderful experience with Jim Abel. Great day, Great sale, Love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!

Great place to buy a vehicle, knowledgeable staff that’s...

Great place to buy a vehicle, knowledgeable staff that’s very friendly! I definitely recommend anyone looking for a dealership that is friendly and doesn’t pressure you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sgordy243, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Hilton Head. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Abel was an absolute pleasure to work with during our...

Jim Abel was an absolute pleasure to work with during our assessment of Infiniti's vehicle offerings. Having prior work experience at a car dealership and currently in the auto parts business we received best in class service. I also tip my hat to the management team at Vaden which Jim represents as the face to the customer. I am far from an easy grader and was very impressed with Jim and the dealership experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jburke, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Hilton Head! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

This is my seventh Infiniti bought from HH. I’ve always...

This is my seventh Infiniti bought from HH. I’ve always been treated with respect and felt valued. I’ve never had an issue with any of my automobiles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jmk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Hilton Head. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Bought my first car here and it was a smooth and easy...

Bought my first car here and it was a smooth and easy process. Salesman, Jim Abel, was awesome and I highly recommend his service. Cars are priced very well here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bgriggs10, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Seat sensor

1) seat sensor is bad on a car with 7k miles. Only solution is a new seat for $7,500. 2) requested an appraisal for the car...no response. Sure, the facility is nice...and the service person smiled and was pleasant...but that's a given with a "luxury" brand. The experience was terribly disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very sorry to hear about your negative experience. It is always our goal for all of our customers to leave our dealership happy. If you could, please reach out to our Customer Experience Manager at (912) 961-5893 to discuss this matter in more detail. Thank you.