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Wendell Auto Brokers

(59 reviews)

Reviews

(59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I was good with that price and the availability of the vehicle that I purchased.Thank you very much

I was good with that price and the availability of the vehicle that I purchased.Thank you very much

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worked with me to get the truck working the way I wanted. Happy with the vehicle.

Worked with me to get the truck working the way I wanted. Happy with the vehicle.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very easy to work with. Courteous and pleasant to talk with for questions about the vehicle.

Very easy to work with. Courteous and pleasant to talk with for questions about the vehicle.

Rating breakdown (out of 5):
Customer service
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Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Please do not buy cars from here , they sell jank , pieced together cars want allow you time or help fixing the car but will penalize you for payments on a non working vehicle.

Please do not buy cars from here , they sell jank , pieced together cars want allow you time or help fixing the car but will penalize you for payments on a non working vehicle.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I wouldn’t recommend this place to anyone. Scammers at best. Late fees and processing fees for everything. Cars are priced to high staff very very unprofessional. Joy the manager very rude and the staff are emotional and the interest rates are high. They don’t care about business. Don’t go here find someone else.

I wouldn’t recommend this place to anyone. Scammers at best. Late fees and processing fees for everything. Cars are priced to high staff very very unprofessional. Joy the manager very rude and the staff are emotional and the interest rates are high. They don’t care about business. Don’t go here find someone else.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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vehicles are 2 to 3000 over market value here. they act like private owners that loves the vehicle like a child and they do not want to part with it but do not want to keep it either. the finance woman has a awful attitude towards possible future customers they prefer in house financing so they can get you on both a over priced vehicle as well as above average financing fees its your choice if you decide to go there just know what you are getting into when you do they can keep their vehicle until they rust apart as far as im concerned over priced and disrespectful im sure others that are unknowing will shop here but im sure they will soon regret their decision.

vehicles are 2 to 3000 over market value here. they act like private owners that loves the vehicle like a child and they do not want to part with it but do not want to keep it either. the finance woman has a awful attitude towards possible future customers they prefer in house financing so they can get you on both a over priced vehicle as well as above average financing fees its your choice if you decide to go there just know what you are getting into when you do they can keep their vehicle until they rust apart as far as im concerned over priced and disrespectful im sure others that are unknowing will shop here but im sure they will soon regret their decision.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Haven’t heard back from them. That is a little bit disappointing as it’s been a week

Haven’t heard back from them. That is a little bit disappointing as it’s been a week

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Asking if they still have the vehicle and no response I’m not going to drive there if they can’t even reply. Will take my business elsewhere

Asking if they still have the vehicle and no response I’m not going to drive there if they can’t even reply. Will take my business elsewhere

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I was interested in a suv I called on a regular to ask questions and got answers Charlie was very helpful he seemed to be pretty honest I went there from Washington DC to see the vehicle but didn’t have time to really check it out when I drove it I felt a little vibration and was told it was the tires because it had been sitting so I decided to pass because it wasn’t a warranty and I had to get back to DC didn’t want to take any chances otherwise I had a good experience dealing with Charlie I just wish I could’ve had more time to check it out if I can get someone to go back to check it out I might go back to buy it or if they would put new tires on it to assure me that it’s just the tires one other thing I had to find a bank to purchase a cashiers check because they didn’t finance out of state that was what took up a lot of my time I’d also like to say I wasn’t pressured in any kinda way like big dealers Charlie was very patient

I was interested in a suv I called on a regular to ask questions and got answers Charlie was very helpful he seemed to be pretty honest I went there from Washington DC to see the vehicle but didn’t have time to really check it out when I drove it I felt a little vibration and was told it was the tires because it had been sitting so I decided to pass because it wasn’t a warranty and I had to get back to DC didn’t want to take any chances otherwise I had a good experience dealing with Charlie I just wish I could’ve had more time to check it out if I can get someone to go back to check it out I might go back to buy it or if they would put new tires on it to assure me that it’s just the tires one other thing I had to find a bank to purchase a cashiers check because they didn’t finance out of state that was what took up a lot of my time I’d also like to say I wasn’t pressured in any kinda way like big dealers Charlie was very patient

Rating breakdown (out of 5):
Customer service
5.0
Buying process
3.0
Quality of repair
—
Overall facilities
5.0
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the review! We apologize that you felt the 3 hour test drive you went on was not sufficient to check out the vehicle, but we normally only allow 20 minutes for a standard test drive. The tires did meet North Carolina inspection standards, but we certainly would've had them checked again to insure they were ok for you. We hope that you will return to purchase from us soon!

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Would not even get up and evaluate my trade-in, then offered $1700 less than the KBB trade in value. Their vehicle was at the high end of the KBB retail value, even though cracks all over the dash. Then they inform me that they did not waste their time on negotiations. Evidently too much effort to evaluate trade ins so better to let someone with an 800 credit score walk away.

Would not even get up and evaluate my trade-in, then offered $1700 less than the KBB trade in value. Their vehicle was at the high end of the KBB retail value, even though cracks all over the dash. Then they inform me that they did not waste their time on negotiations. Evidently too much effort to evaluate trade ins so better to let someone with an 800 credit score walk away.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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