Chatham Parkway Lexus

Went in for a tire rotation and brake flush. I was told I definitely needed to change my spark plugs. I agreed and was given a quote of $412. Well all of a sudden I needed a battery. Mind you this is the 3rd battery replacement. I will have it checked tomorrow to make sure it is a new battery. I was told my tires can't be rotated because I need new tires😡 So the sparkplugs, the battery and brake flush turned out to be $802.58. As I'm reading my paperwork the battery price is half of what was told I owed. Don't forget the 3hrs I was stalled in Richmond Hill with an electric vehicle (loaner) that was forced on me. I asked can I please have a car that's compatible to my car. "We don't have any", but it was discovered that there was multiple vehicles that was gas. Do Not use Chatham Parkway Lexus Paige McDuffie This is the 2nd time I've had price change issues. The 1st time was wiper blades.

Sam Grant was our sales agent . Great guy and great staff in the dealership. I’ll continue to come back.

Best customer service that I have ever dealt with! Sam, our salesman, was amazing. He was super nice and very knowledgeable from beginning to end with the whole process. I would 1000% recommend him and this dealership.

Rating above does not reflect rating until I see what services I receive. Services I received previously were excellent.

Garrett Lutz, I want you to know how much I appreciate the excellent service you provided. You made my first experience of buying a car an easy experience. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to recommend Chatman Parkway Lexus in Savannah, GA to friends and family. Thank you so much for your help!

Fast friendly and courteous Thomas is very effective he represents the company in a way that is most satisfying he has excellent customer service GREAT JOB

Awesome service and friendly folks! Very welcoming and attentive! Well kept and clean facility. Comfortable while you wait! Called Sam my salesman about a problem with my seatbelt. He had service call me back. They told me to bring it in anytime. Brought it in first thing the next morning and they took care of it and washed my car! Love this place!

Had are NX300 serviced on on2/1 Tomas our service was great he is always there for us. The tech also did good.

Walked in and I was immediately welcomed by Mr. Grant. I let him know what i wanted and he found it. I was hesitant at first about purchasing my first car but Mr. Grant made my experience very smooth and memorable. He helped me set up the app and even went the extra mile to go find the bow and out it back on the car just so i could get a picture.

12/28/2021 The service department has a lot to be desired. Steve Verdi, the service manager is the rudest man that I have ever met!! Chatham Parkway Lexus does not like to service cars that are NOT bought at Chatham Parkway Lexus. Paige McDuffie the service consultant said so several times! Buying a Lexus is the biggest regret of my life due to the service I have received from Chatham Parkway Lexus!! I paid for my air conditioner amplifier to be reprogramed and it was NOT. My air conditioner is still blowing HOT air. Steve Verdi told me, "Do not ever come back to my store! We will NOT service your car since you called Lexus Corporation on us." Steve Verdi then threw my paperwork and keys into my car. I have called and reported this to Lexus. I have also called and left several messages for the General Manager to call me, but I have not received a phone call from him. DO NOT USE CHATHAM PARKWAY LEXUS!!! THEY SAID THEY REPAIRED MY LEXUS, BUT THEY DID NOT!! $562.14 This has to be the worst I have ever been treated by a car dealership!!!