Reviews
Extremely Disappointed – Lack of Transparency and
Extremely Disappointed – Lack of Transparency and Integrity I had a confirmed appointment with Earnhardt Lexus to view and purchase a Jeep, scheduled in advance and revised the morning of my visit. I was traveling from Tucson—over two hours away—and had already secured financing with the intention of completing the purchase that day. While en route, I was informed via email that the vehicle was being sold to someone else who had arrived earlier. At no point was I told that the vehicle might not be available or that there were competing appointments. Had I been given that information up front, I could have avoided wasting over five hours of my time and a tank of gas. This experience reflects a serious lack of professionalism and customer care. Appointments should be honored, especially when they involve serious buyers who have taken steps to finance and travel long distances. I would never treat my own clients this way. I strongly urge future buyers to confirm all details in writing and proceed with caution when dealing with this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Drew, We're disappointed the timing didn’t work out with the Jeep Gladiator. We know that was frustrating, especially after making the drive up from Tucson and lining up your financing and trade. Unfortunately, another customer who had an earlier appointment finalized their deal shortly before you arrived. We wish we could’ve held it for you, but without confirmation or a phone number to reach you directly, we had to move forward. Please don’t hesitate to reach out directly if there’s anything else I can do to help. Regards, Bull Earnhardt Owner bull@earnhardt.com
I bought a brand new 2024 RX350h back in end of 2023 from
I bought a brand new 2024 RX350h back in end of 2023 from this dealer, after my feeling was hurt by other Lexus dealers in town. My RX has been being serviced only at this dealership ever since. This dealer treat you like a real neighbor/friend for both sales & service department. This is my 2nd Lexus and, if I will go for the 3rd one, I am sure I will come back to Earnhardt Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your wonderful review, TJ! We're thrilled to hear that you felt welcomed and valued during your experience with us. Your loyalty means the world, and we can't wait to assist you with your next Lexus! Enjoy your RX350h! Regards, Bull Earnhardt Owner bull@earnhardt.com
David was very knowledgeable about the product.
David was very knowledgeable about the product. All aspects of the transaction went well. I would buy another car there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear about your positive experience with David! It's great to know you found the transaction smooth and informative. We appreciate your support and look forward to helping you with your next car purchase! Regards, Bull Earnhardt Owner bull@earnhardt.com
We recently purchased a Lexus RX350h from Earnhardt
We recently purchased a Lexus RX350h from Earnhardt Lexus. After shopping at a few different dealerships, we decided that Earnhardt was the right place for us to purchase our new car. David Bader, our salesperson, did an excellent job helping us select the right model. He was incredibly knowledgeable about the Lexus products and represented Earnhardt’s values in every interaction. If you want a place you can trust and a sales person you can trust, I highly recommend David Bader at Earnhardt Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review, Steve! We're thrilled to hear that David provided you with such excellent service and helped you find the perfect Lexus RX350h. Your trust means a lot to us, and we look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com
David Bader was excellent!
David Bader was excellent! He made the process easy and frictionless, guided me through the process and had me rolling off the lot within 90 minutes. Very excited to have a go to in David for all of my needs going forward.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic feedback! We're thrilled to hear about your smooth experience with David. Our team is dedicated to making the car-buying process as easy as possible. Enjoy your new ride, and we look forward to assisting you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com
I recently purchased a Lexus TX-450h through Earnhardt
I recently purchased a Lexus TX-450h through Earnhardt Lexus in Phoenix. This is the second car that we have purchased through this dealership and the second car through David Bader. We also worked with David’s boss, Steve Bennett, another top notched, can-do individual! He helped out when David was unavailable. Love this dealership as they are very responsive and professional to all our needs. We are lucky to have them close by to our home. David is extremely knowledgeable and helpful. Additionally, he is not a typical salesman. He is not one of those high pressure car salesmen that calls every other day. He tells you all about the car and the features, answers any questions and gives you space to make an educated decision based on your needs! In over 40 years of buying cars, David is the best I have ever seen! Mia did an excellent job on showing me how everything worked and set my phone up for the car. This was important as these cars are highly technical. Great experience! Great dealership! I would recommend them highly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We’re thrilled to hear about your positive experiences with David, Steve, and Mia. Our team strives to provide knowledgeable and pressure-free service, so it's great to know we hit the mark. Enjoy your new Lexus TX-450h! We appreciate your recommendation! Regards, Bull Earnhardt Owner bull@earnhardt.com
I recently purchased a Lexus TX-450h through Earnhardt
I recently purchased a Lexus TX-450h through Earnhardt Lexus in Phoenix. This is the second car that we have purchased through this dealership and the second car through David Bader. We also worked with David’s boss, Steve Bennett, another top notched, can-do individual! He helped out when David was unavailable. Love this dealership as they are very responsive and professional to all our needs. We are lucky to have them close by to our home. David is extremely knowledgeable and helpful. Additionally, he is not a typical salesman. He is not one of those high pressure car salesmen that calls every other day. He tells you all about the car and the features, answers any questions and gives you space to make an educated decision based on your needs! In over 40 years of buying cars, David is the best I have ever seen! Mia did an excellent job on showing me how everything worked and set my phone up for the car. This was important as these cars are highly technical. Great experience! Great dealership! I would recommend them highly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We’re thrilled to hear about your positive experiences with David, Steve, and Mia. Our team strives to provide knowledgeable and pressure-free service, so it's great to know we hit the mark. Enjoy your new Lexus TX-450h! We appreciate your recommendation! Regards, Bull Earnhardt Owner bull@earnhardt.com
Thank you Lindsey and the service department for another
Thank you Lindsey and the service department for another great experience at Earnhardt Lexus. You all never disappoint!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you had another great experience with Lindsey and our service team at Earnhardt Lexus. Your satisfaction means the world to us, and we can’t wait to welcome you back! Regards, Bull Earnhardt Owner bull@earnhardt.com
The.
The. Best experience I have ever had purchasing a vehicle. Nice to have a company that sticks to original price quoted. No dealer add ons after original quote. Very professional and kept us up to date on delivery..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ginger, we’re thrilled to hear about your exceptional experience! Our team works hard to maintain transparency and professionalism, so it's great to know it made a difference for you. Thank you for choosing us and sharing your thoughts! Enjoy your new vehicle! Regards, Bull Earnhardt Owner bull@earnhardt.com
Rick Johnson is one of the most knowledgeable service
Rick Johnson is one of the most knowledgeable service technicians I have had the pleasure of working with. Can't go wrong with him as your sevice technician for your Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear that Rick provided you with such knowledgeable service. Our team takes pride in delivering exceptional experiences, and it’s great to know we hit the mark with you. We appreciate your support! Regards, Bull Earnhardt Owner bull@earnhardt.com