Reviews
Always great customer service, all the staff are friendly
Always great customer service, all the staff are friendly and they go the extra mile!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback, Dennis! We're thrilled to hear that our team made such a positive impact during your visit. We strive to provide exceptional service and appreciate you recognizing our efforts. Looking forward to welcoming you back soon! Regards, Bull Earnhardt Owner bull@earnhardt.com
Our Service Manager, Michael Southern is professional,
Our Service Manager, Michael Southern is professional, knowledgeable and on top of everything regarding our vehicle and is why we choose to go to Earnhardt Lexus
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marianne, we’re thrilled to hear about your positive experience with Michael! His dedication and expertise truly make a difference. Thank you for choosing Earnhardt Lexus; we appreciate your trust in us and look forward to serving you again! Regards, Bull Earnhardt Owner bull@earnhardt.com
The Sales Team and Service Team were excellent - Angel,
The Sales Team and Service Team were excellent - Angel, Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit former Toyota executives let alone traditional customers that proper writing ettiquette be followed as opposed to simply pressing a button with a pdf. Times certainly have changed and I can state emphatically that this is not the Toyota Way. If not for the sales team I would rate this a 2.5 star . By the way Jan is the epittome of what Lexus set out to do at its inception as well as Angel, Tony and Doug.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate both your business and your feedback. We're happy that overall you are satisfied with your experience and we do appreciate you sharing your concerns regarding the e-mail you received. We always want to be as professional as possible and we will be sure to address this with our team. We hope that your new Lexus is treating you well thus far and should you ever need anything, please don't hesitate to reach out. You're family now. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com