Reviews
I was greeted by Craig Vitti.
I was greeted by Craig Vitti. He took the time to go over the two vehicles I was looking at. Thanks Craig.
I was greeted by Craig Vitti.
I was greeted by Craig Vitti. He took the time to go over the two vehicles I was looking at. Thanks Craig.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My husband is looking around to buy me a car and said
My husband is looking around to buy me a car and said Craig Vitti was very helpful.
My husband is looking around to buy me a car and said
My husband is looking around to buy me a car and said Craig Vitti was very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jenna Brennalt is the service advisor assigned to me
Jenna Brennalt is the service advisor assigned to me after a previous one used my signature to approved some services, that’s ilegal by the way. Well, this Jenna is the worst person I’ve ever encountered in this place. She has no consideration at all, I had an appointment to update the system and when the date came she said NO and no explanation at all. Now I am dealing with the paint since 2024 and that year I have gone 3 times and she turned me away. This year in May I made the appointment she took the pictures, which she didn’t remember now, well everything was approved, I talked to Judy who told me everything is ok just call Jenna and she will have everything ready for you but it will be in October 14th. I call Jenna and everything is good, I thought well finally! Then in August I called Jenna to check that everything is good, of course she said yes… Then October 14th came; Yeah I went there and Jenna said she needed pictures for approval and I couldn’t not leave the car she will contact me. I wrote to the talk to the boss (there is no boss by the way) someone reached out to me Nicolina she said she personally handle this matter and set everything for today Wednesday October 22nd and Jenna is off a lady (very nice) called her well, Jenna didn’t remember. Nicolina is nowhere to be found and can somebody help me and let me know what should I do now???
Jenna Brennalt is the service advisor assigned to me
Jenna Brennalt is the service advisor assigned to me after a previous one used my signature to approved some services, that’s ilegal by the way. Well, this Jenna is the worst person I’ve ever encountered in this place. She has no consideration at all, I had an appointment to update the system and when the date came she said NO and no explanation at all. Now I am dealing with the paint since 2024 and that year I have gone 3 times and she turned me away. This year in May I made the appointment she took the pictures, which she didn’t remember now, well everything was approved, I talked to Judy who told me everything is ok just call Jenna and she will have everything ready for you but it will be in October 14th. I call Jenna and everything is good, I thought well finally! Then in August I called Jenna to check that everything is good, of course she said yes… Then October 14th came; Yeah I went there and Jenna said she needed pictures for approval and I couldn’t not leave the car she will contact me. I wrote to the talk to the boss (there is no boss by the way) someone reached out to me Nicolina she said she personally handle this matter and set everything for today Wednesday October 22nd and Jenna is off a lady (very nice) called her well, Jenna didn’t remember. Nicolina is nowhere to be found and can somebody help me and let me know what should I do now???
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I wanted to look at new and used cars to see what's out
I wanted to look at new and used cars to see what's out there. I was happy that Craig Vitti was my salesman. Craig was very knowledgeable about the cars and now I need to narrow down my choices.
I wanted to look at new and used cars to see what's out
I wanted to look at new and used cars to see what's out there. I was happy that Craig Vitti was my salesman. Craig was very knowledgeable about the cars and now I need to narrow down my choices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!
Craig Vitti is a priceless source of information, he was
Craig Vitti is a priceless source of information, he was patient, he educated us on leasing factors along with purchasing options and what choice may be beneficial regarding our purchase. No one compares to Mr. Vitti's sincerity extended to his client base.
Craig Vitti is a priceless source of information, he was
Craig Vitti is a priceless source of information, he was patient, he educated us on leasing factors along with purchasing options and what choice may be beneficial regarding our purchase. No one compares to Mr. Vitti's sincerity extended to his client base.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My car-buying experience here was absolutely outstanding.
My car-buying experience here was absolutely outstanding. I took my girlfriend in to check out the new Santa Fe. The sales team was knowledgeable, transparent, and genuinely focused on helping me find the perfect vehicle. There was zero pressure, just clear communication and honest guidance throughout the entire process. They respected my time, worked with my budget, and made everything seamless from test drive to paperwork. This is the kind of professionalism and customer care that makes you a lifelong customer. Highly recommend to anyone shopping for their next vehicle!”
My car-buying experience here was absolutely outstanding.
My car-buying experience here was absolutely outstanding. I took my girlfriend in to check out the new Santa Fe. The sales team was knowledgeable, transparent, and genuinely focused on helping me find the perfect vehicle. There was zero pressure, just clear communication and honest guidance throughout the entire process. They respected my time, worked with my budget, and made everything seamless from test drive to paperwork. This is the kind of professionalism and customer care that makes you a lifelong customer. Highly recommend to anyone shopping for their next vehicle!”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joe, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care!
I had an absolutely exceptional experience with the
I had an absolutely exceptional experience with the service department. From the moment I walked in, I was greeted with professionalism, courtesy, and genuine hospitality. The advisors took the time to clearly explain the process, provided transparent updates, and made sure I was comfortable every step of the way. The technicians were efficient, thorough, and highly skilled, ensuring my vehicle was serviced to the highest standards. I appreciated the attention to detail and how they went above and beyond to make sure everything was handled quickly without sacrificing quality. The entire visit was seamless, stress-free, and customer-focused. It’s rare to find a team so dedicated to delivering top-notch service, trust, and reliability. I will definitely be returning for all my future service needs and highly recommend them to anyone looking for an outstanding, five-star experience.”
I had an absolutely exceptional experience with the
I had an absolutely exceptional experience with the service department. From the moment I walked in, I was greeted with professionalism, courtesy, and genuine hospitality. The advisors took the time to clearly explain the process, provided transparent updates, and made sure I was comfortable every step of the way. The technicians were efficient, thorough, and highly skilled, ensuring my vehicle was serviced to the highest standards. I appreciated the attention to detail and how they went above and beyond to make sure everything was handled quickly without sacrificing quality. The entire visit was seamless, stress-free, and customer-focused. It’s rare to find a team so dedicated to delivering top-notch service, trust, and reliability. I will definitely be returning for all my future service needs and highly recommend them to anyone looking for an outstanding, five-star experience.”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gene, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a very nice experience with Craig Vitti.
I had a very nice experience with Craig Vitti. He showed me many options I could have on a couple different cars. Thank you Craig.
I had a very nice experience with Craig Vitti.
I had a very nice experience with Craig Vitti. He showed me many options I could have on a couple different cars. Thank you Craig.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I met with Craig Vitti to look at a used car but ended up
I met with Craig Vitti to look at a used car but ended up looking at an suv that would fit my needs better thanks to Craig.
I met with Craig Vitti to look at a used car but ended up
I met with Craig Vitti to look at a used car but ended up looking at an suv that would fit my needs better thanks to Craig.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Craig Vitti is an excellent salesman.
Craig Vitti is an excellent salesman. Very knowledgeable and will be recommending him to my friends and family to work with.
Craig Vitti is an excellent salesman.
Craig Vitti is an excellent salesman. Very knowledgeable and will be recommending him to my friends and family to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's North Palm Hyundai! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
