Napleton's North Palm Hyundai

I had the pleasure of speaking with Craig Vitti in trying to figure out what car would best suit my needs. Thank you Craig for all you're help.

I was in contact with Craig Vitti on possible looking into leasing a vehicle. He was very nice and explained the process of leasing a car. Thank you Craig for educating me.

I was very pleased with the great interaction I had with Craig Vitti of North Palm Hyundai. Thank you Craig for being so accommodating.

Looked at 2025 Hyundai Elantra. Salesman Craig Vitti was very helpful. He showed me the car and test drove it with me. Craig was an excellent salesperson and was very knowledgeable .

Terrible tactics, listed price $29,560, out the door price, $ 36,000? WTH, left not very happy!!

Great Experience. Frank D was great. Very easy, the whole process was easy. All around great experience

Started at one price and before the car was purchased and during a HUGE sale, ya right, the price of the car went up $3000 dollars!

I came to this dealership with my daughter. She has a 2025 Kia K5 and is thinking of switching to a Hyundai. We looked at the Kona, Sonata, and Elantra. I have a 2024 Hyundai Sonata Limited that I bought form this dealership. Craig Vitti is the salesperson that we dealt with. Craig was very knowledgeable of not only the Hyundais, but also the Kias! He explained the similarities and differences between both brands. He is very nice and recommend him if you go to this dealership!

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience.

Shawn Thomas made the experience an awesome one! He did everything he could to make sure our experience as customers was proficient and he made the most of the little time that we’d had to spare. A small issue arose but Shawn was quick with thinking and action in finding a solution that was both affordable and pleasing to both parties! I would 10/10 recommend requesting Shawn for a swift and happy experience while purchasing a new vehicle! :)