Heritage Volkswagen Catonsville

I must admit that I am one of the toughest customers out there- I don't like B.S. and until I came to Heritage- I was just down and depressed- But... I can say that I am very happy with the guys at Heritage. They treated me "right!" I can't say enough nice things about them all- from sales to finance

David went out of his way to assist me after I had received my Passat from the Vehicle Processing Center in Elkridge where it was stored for a month after... being shipped from Germany where our family was stationed with the military. The battery was dead, the Check Engine light on and I had to drive to Pennsylvania and then home to Rhode Island. When I called for assistance, the person taking my call offered an appointment for the following week even after I explained my situation. She forwarded my call to David who immediately understood my predicament and told me to drive over after giving me assurances that the Check Engine light was safe to drive with. With a jump start I drove over to Heritage and was immediately welcomed by the Express Service staff and David who took my car and got it into a work bay. I think I was there a total of 2 hours. The battery required replacement and the engine error code was remedied. I got on the road and made it to both PA and RI without issue. I truly appreciate the assistance David and the rest of Heritage service team provided me. David could have easily told me he could not assist me but listening to my situation he didn???t hesitate to take steps to help. Thank you!

We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price... range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

My wife and I had visited two VW dealers before making our way to Heritage VW, mainly due to the distance. Our decision to drive a few extra miles led... to a wonderful buying experience and the purchase of a 2018 VW Tiguan SEL. Our salesman, Melvin, was very helpful and both sales managers, G and Ricky, made the negotiation process a good one. If you’re looking for a VW, go to Heritage VW in Catonsville!

HORRIBLE EXPERIENCE!!! I test drove, applied for, and selected a new SUV to purchase. I spoke with the salesman after I went home and made my decision... ,and he told me to come in to sign the papers and pick up the SUV. The manager called me as we were on the way to confirm the purchase and he told me they were getting my SUV ready. I drove there with my wife and 3 kids at 8 pm on a work night with such excitement. I had never bought a car before. As soon as I arrived, I was told by the salesman that he couldn't sell me the SUV we agreed on because there was a "stop sale" on it due to some mechanical issue. WOW, I had just spoken to the manager 15 minutes prior to confirm I was coming to pick up my new SUV. All of a sudden, the vehicle we agreed on me to purchase was unavailable, and only more expensive options were available. Once I was already there, the salesman then offered me two other vehicles that were similar, but not as good of a deal. The things that were most important in my SUV purchase: 3rd row seats and AWD, could now only be obtained if I bought a more expensive vehicle. Stuff like that shouldn't happen, and if it does, the management should make a stronger effort to resolve the situation. All I wanted was the same offer, they couldn't do it and didn't try to make a better one. I obviously would NOT recommend Heritage Volkswagen in Catonsville based on my experience.

Nana was a consummate professional. Made it difficult not to buy a vehicle from him, so we did. Too bad VW dosn't make a pickup truck

If it were not for Josh I would have gone elsewhere for purchase. I drove from DC bc I was impressed by his sincerity and follow through. It would have... been easier for me to purchase from Ourisman or Stolhman. The GTI I was interested in was not COP when I first contacted Heritage. Josh oversaw the process of Certification coordinating with Manager of Dealership and Service Department. He agreed to meet me on July 4th to "seal the deal". I cannot give the Dealership a five star rating as I have not picked up tags and title yet. I may go back to give them more stars later. I do not hesitate to give Josh five stars because he has been extremely patient with me. I am a 70yr old Combat Vet with some anxiety issues and Josh "held my hand". He continues to be available and has returned my calls and texts within a reasonable amount of time. I may have paid a little extra for the vehicle thanks to being out negotiated by the manager; but it is well worth it to have Josh as my advocate!!!! And in the Karma story of all time: I dropped two fifty dollar bills out of my pocket and when I called Josh he explained his fellow employee had found them...Unreal! Who said used car sales folks are not honest!!

My wife and I drove up from northern VA to look at a used car they were selling. We were already pre-approved for the vehicle but the Team at Heritage... Volkswagen found us a better rate and had us out the door quickly. Their customer service was excellent and made it the best car buying experience I've ever had. I strongly recommend checking them out for your next vehicle purchase.

Josh Oh was awesome! He was very straightforward and helpful which I REALLY appreciated after spending quite some time with four or five other dealerships.... He made the process go very smoothly and was incredibly quick and efficient at answering all of our questions and making sure we were pleased. I have sent my son to him to help him buy a car as well. I trust Josh implicitly and highly recommend him to anyone in the market for a used car.

Awful place. Total disregard for my time, and money. After 3 days, they simply refuse to deal in good faith after trying to pressure me into a terrible... deal (22% interest LOL). Save your time and money, and go elsewhere