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Heritage Volkswagen Catonsville

Rectangle 48
Sales
Service Closed

Heritage Volkswagen Catonsville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2012

Whether you're new to the brand or a lifetime Volkswagen fan, our Baltimore Volkswagen dealership is here for you. We are proud to serve Maryland VW fans from Howard County, Anne Arundel County, Carroll County and Baltimore County with outstanding customer service.

...



It doesn't matter if you need to buy a new or used Volkswagen, get your VW serviced or to pick up VW parts; you can count on Heritage Volkswagen Catonsville!

"Changing the way you buy cars, one family at a time!"

Service

Wheel Balance

$45

Tire Rotation

$24.95

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
463 lifetime reviews. Includes reviews of Heritage Volkswagen Catonsville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 12, 2018

    I Purchased a new Tiguan from Denny. This is my second vehicle purchase from Heritage VW and Denny. Denny is awesome to deal with; He is Up front, listens... to your needs, and doesn???t try to sell you something your not interested in. The financial department with Josh was a pleasure to work with as well. Overall a great buying experience once again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 15 reviews

    Denny Applegarth

    Sales Associate

    (5.0) 7 reviews

  • 5.0 out of 5
    November 20, 2018

    Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right... down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Volkswagen Catonsville! Please don't hesi...tate to reach out if there's anything additional we can do for you. Take care!


    Worked with:
    Abdul Tabibi

    General Manager

    (4.5) 12 reviews

    Alexis Davidson

    Internet Sales Manager

    NOT RATED

    Leslie Cotterino Hale

    Sales Associate

    NOT RATED

  • July 24, 2015

    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price... range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are ple...ased to hear that Lamar Blakney lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Volkswagen. Thank you again Roger M and have a great day!

  • 5.0 out of 5
    November 1, 2018

    Terrible experience with Heritage in Westminster but glad we gave the Catonsville location a try. Adu (Salesperson) was helpful and we felt all the staff... were eager to get the right car for us. This dealership contacted us as promised and so far - we are thrilled with the car. Thanks Heritage in Catonsville!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    October 29, 2018

    Alexis the internet manager, was very responsive! She helped me the whole way. She was very knowledgeable and gave me a killer deal. I recommend her to... everyone. An outstanding experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are very happy to hear Alexis provided you with such a positive experience! If you ever need anything else from us, please feel free to g...ive us a call or stop by. Have an awesome day!


    Worked with:
    Alexis Davidson

    Internet Sales Manager

    NOT RATED

  • 5.0 out of 5
    October 29, 2018

    This was a great experience! Brendon was a very good car salesman and Josh was an amazing finance manager. Both were very professional, knowledgeable,... and thorough with good customer service skills! This has been my best car experience ever.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mimi, we're happy you found our staff to be so supportive during your buying experience here at Heritage Volkswagen Catonsville. Please don't hesitate... to reach out to us if there's anything more we can do!


    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 15 reviews

    Brendon Thomas

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 29, 2018

    Everyone at the dealership was very knowledgeable and helpful. I bought a used car and they made the process incredibly easy. Everything was explained... and made clear. Not only that, but the prices at this place are very fair. From the sales person to the finance manager they made it seem like we were a part of the family. The dealership is not the biggest, but what they lack in size they make up for with the best customer service. I???d recommend them to anyone and everyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Fe...el free to reach out to us if you need anything. Have a wonderful day!


    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 15 reviews

    Brendon Thomas

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 29, 2018

    I just purchased a 2018 VW Atlas. The experience from beginning to end was seamless from the spirited welcome when I walked through the showroom doors,... to the sales rep (Henry), to final signing with Josh. Thanks for a great day, great service, and a great car! Kevin K

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kevin, thank you for sharing your positive experience and congratulations on your new 2018 VW Atlas! Please don't hesitate to reach out if there's any...thing additional we can do for you.


    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 15 reviews

  • 5.0 out of 5
    October 9, 2018

    I must admit that I am one of the toughest customers out there- I don't like B.S. and until I came to Heritage- I was just down and depressed- But... I can say that I am very happy with the guys at Heritage. They treated me "right!" I can't say enough nice things about them all- from sales to finance

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Volkswagen Catonsville! We hope you cont...inue to choose us for all of your automotive needs!


    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 15 reviews

    Abdul Tabibi

    General Manager

    (4.5) 12 reviews

    Nana Adu

    Sales Associate

    (5.0) 5 reviews

  • 5.0 out of 5
    September 29, 2018

    David went out of his way to assist me after I had received my Passat from the Vehicle Processing Center in Elkridge where it was stored for a month after... being shipped from Germany where our family was stationed with the military. The battery was dead, the Check Engine light on and I had to drive to Pennsylvania and then home to Rhode Island. When I called for assistance, the person taking my call offered an appointment for the following week even after I explained my situation. She forwarded my call to David who immediately understood my predicament and told me to drive over after giving me assurances that the Check Engine light was safe to drive with. With a jump start I drove over to Heritage and was immediately welcomed by the Express Service staff and David who took my car and got it into a work bay. I think I was there a total of 2 hours. The battery required replacement and the engine error code was remedied. I got on the road and made it to both PA and RI without issue. I truly appreciate the assistance David and the rest of Heritage service team provided me. David could have easily told me he could not assist me but listening to my situation he didn???t hesitate to take steps to help. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annie, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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