Heritage Volkswagen Catonsville

Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up for... return to shop.

I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, not... of my fault, but....when I walked in Ms. Michelle Ramsey, was nothing but the best...yes...the best, in seconds, she did all of what I needed, and sent me on my way, a happy customer, thank you Ms. Ramsey!!

We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price... range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

Michelle was very professional, cooperative and knowledgeable. I dropped the car overnight and needed it back by 10:30 am. She called me first thing... in the morning to confirm what needed to be done. She called me again to recommend a oil changed which I approved and it all was done by 10 am. Really appreciate her help and getting everything done on time.

Our Tech worked hard to ensure that repairs identified under our extended warranty were completely made. All communications were conducted as promised... promptly and clearly.

Had a great experience working with Samantha Hahn to service my VW beetle. I will definitely be back for service in the future.thanks so much

Curteous staff that puts the customer first. Great experience with great attention to the details. Will definitely use the dealership for the life of the... vehicle

Very helpful and friendly staff. Short wait time and overall excellent. Would most definitely recommend to someone who needed their car serviced or has... any concerns with a VW.

They were really professional at all times. They all tried to meet my requirements. They listen to me and tried working with me and my situation in the... best possible way.

I recently leased the 2019 Volkswagen Jetta SE on January 19th. I had no intention of getting a car that day because I did not have as much money saved... up as I would have liked to for a down payment but I wanted to have an idea of what car I wanted. After visiting multiple car dealerships in the area to explore my options, I made a final stop at Heritage Volkswagen Catonsville. As soon as I walked in I was greeted and automatically felt a different vibe at this dealership in contrast to the previous ones that I had visited. At the other places, I did not feel like anyone really cared that much to help and really see what I wanted. Some salespeople were very pushy and did make it seem like they actually cared for my business and I did not experience this at my last stop. Naz Islam sat down with my boyfriend and I and explained my options for cars. He was very honest and caring and took the time to explain different features and payment options as well as making sure I understood everything he was telling me. After test driving and falling in love with the Jetta SE I was super excited that I finally knew what car I wanted to get. He then sold me on leasing the vehicle and I left that night with a brand new car. I can't thank him enough for his patience while dealing with me and my indecisiveness. Everyone at this dealership is kind and welcoming which is important when you're trying to sell to people. I will definitely recommend Naz and this dealership to other people that I know who are in the market for a new car. I had a great experience and would definitely come back. Thank you! -Amanda Stauffer