[{"id":493054,"firstName":"Josh","lastName":"Oh","titleText":"Finance Manager","emailTxt":"joh@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/d4f15da11ec9.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":425940,"personPtyId":32674140,"firstName":"Naz","lastName":"Islam","titleText":"Sales Associate","emailTxt":"nislam@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/ad889ace7880.jpg","drDealerId":16385,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":425943,"personPtyId":32670760,"firstName":"Denny","lastName":"Applegarth","titleText":"Sales Associate","emailTxt":"dapplegarth@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/25a4b9258571.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":425939,"firstName":"Andrew","lastName":"Kolbe","titleText":"Service Manager","emailTxt":"akolbe@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/eb409e2da78f.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":427914,"firstName":"Samantha","lastName":"Hollenbaugh","titleText":"Service Advisor","emailTxt":"shollenbaugh@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/c5f0bf52fd7d.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":474301,"firstName":"Nana","lastName":"Adu","titleText":"Sales Associate","emailTxt":"nadu@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/73f9260a4c71.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448242,"personPtyId":32669451,"firstName":"Dan","lastName":"Matysek","titleText":"Regional General Manager","emailTxt":"dmatysek@mileone.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":495389,"personPtyId":39420254,"firstName":"Brendon","lastName":"Thomas","titleText":"Sales Associate","emailTxt":"bthomas@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/b0e135a4d575.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":551889,"personPtyId":53423789,"firstName":"Alexis","lastName":"Davidson","titleText":"Internet Sales Manager","emailTxt":"adavidson@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":484681,"personPtyId":38277762,"firstName":"Marc","lastName":"Calderone","titleText":"Service Advisor","emailTxt":"mcalderone@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/3ee339826829.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":474295,"personPtyId":36620053,"firstName":"Ji","lastName":"Kim","titleText":"Sales Manager","emailTxt":"jikim@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/0e330f6c7d2a.jpg","drDealerId":16385,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"991353600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":427919,"firstName":"Katheryn","lastName":"Compton","titleText":"Cashier","emailTxt":"kcompton@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/1c7fe714869e.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":432821,"firstName":"Tim","lastName":"Thompson","titleText":"Parts Manager","emailTxt":"tthompson@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/273c09033dc2.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":425931,"firstName":"Bradley","lastName":"Luby","titleText":"Counterperson","shortBioText":"","emailTxt":"bluby@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":551892,"personPtyId":53079138,"firstName":"Daryl","lastName":"Redd","titleText":"Sales Associate","emailTxt":"dredd@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":427918,"firstName":"Donna","lastName":"Alder","titleText":"Warranty Administrator","emailTxt":"dalder@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/24ef19019862.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":573113,"firstName":"Henry","lastName":"Yun","titleText":"Sales Associate","emailTxt":"hyun@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":425928,"firstName":"Marisa","lastName":"Carter","titleText":"Cashier","emailTxt":"marisacarter@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7f6a5fde7e24.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":573115,"firstName":"Melvin","lastName":"Bagby","titleText":"Sales Associate","emailTxt":"mbagby@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":396014,"personPtyId":32667974,"firstName":"Sarah","lastName":"Udelhofen","titleText":"Internet Sales Director","emailTxt":"sudelhofen@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":573111,"firstName":"Tavon","lastName":"Johnson","titleText":"General Sales Manager","emailTxt":"tjohnson@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":573116,"firstName":"Tyrone","lastName":"Carr","titleText":"Sales Associate","emailTxt":"tcarr@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16385,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Heritage Volkswagen Catonsville

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Heritage Volkswagen Catonsville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2012

Whether you're new to the brand or a lifetime Volkswagen fan, our Baltimore Volkswagen dealership is here for you. We are proud to serve Maryland VW fans from Howard County, Anne Arundel County, Carroll County and Baltimore County with outstanding customer service.

...



It doesn't matter if you need to buy a new or used Volkswagen, get your VW serviced or to pick up VW parts; you can count on Heritage Volkswagen Catonsville!

"Changing the way you buy cars, one family at a time!"

Service

Wheel Balance

$45

Tire Rotation

$24.95

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
487 lifetime reviews. Includes reviews of Heritage Volkswagen Catonsville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 19, 2019

    Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up for... return to shop.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Samantha Hollenbaugh

    Service Advisor

    (4.8) 15 reviews

  • 5.0 out of 5
    February 14, 2019

    I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, not... of my fault, but....when I walked in Ms. Michelle Ramsey, was nothing but the best...yes...the best, in seconds, she did all of what I needed, and sent me on my way, a happy customer, thank you Ms. Ramsey!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Volkswagen Catonsville. We are always more than... happy to assist you if anything else comes up. Take care!

  • July 24, 2015

    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price... range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are ple...ased to hear that Lamar Blakney lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Volkswagen. Thank you again Roger M and have a great day!

  • 5.0 out of 5
    February 12, 2019

    Michelle was very professional, cooperative and knowledgeable. I dropped the car overnight and needed it back by 10:30 am. She called me first thing... in the morning to confirm what needed to be done. She called me again to recommend a oil changed which I approved and it all was done by 10 am. Really appreciate her help and getting everything done on time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    February 10, 2019

    Our Tech worked hard to ensure that repairs identified under our extended warranty were completely made. All communications were conducted as promised... promptly and clearly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your re...cent visit. Take care!

  • 5.0 out of 5
    February 7, 2019

    Had a great experience working with Samantha Hahn to service my VW beetle. I will definitely be back for service in the future.thanks so much

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lloyd, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about ...your recent visit. Take care!

  • 5.0 out of 5
    February 7, 2019

    Curteous staff that puts the customer first. Great experience with great attention to the details. Will definitely use the dealership for the life of the... vehicle

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your r...ecent visit. Take care!


    Worked with:
    Samantha Hollenbaugh

    Service Advisor

    (4.8) 15 reviews

  • 5.0 out of 5
    February 6, 2019

    Very helpful and friendly staff. Short wait time and overall excellent. Would most definitely recommend to someone who needed their car serviced or has... any concerns with a VW.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

  • 5.0 out of 5
    February 4, 2019

    They were really professional at all times. They all tried to meet my requirements. They listen to me and tried working with me and my situation in the... best possible way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!


    Worked with:
    Josh Oh

    Finance Manager

    (5.0) 17 reviews

    Nana Adu

    Sales Associate

    (5.0) 7 reviews

    Dan Matysek

    Regional General Manager

    NOT RATED

  • 5.0 out of 5
    January 30, 2019

    I recently leased the 2019 Volkswagen Jetta SE on January 19th. I had no intention of getting a car that day because I did not have as much money saved... up as I would have liked to for a down payment but I wanted to have an idea of what car I wanted. After visiting multiple car dealerships in the area to explore my options, I made a final stop at Heritage Volkswagen Catonsville. As soon as I walked in I was greeted and automatically felt a different vibe at this dealership in contrast to the previous ones that I had visited. At the other places, I did not feel like anyone really cared that much to help and really see what I wanted. Some salespeople were very pushy and did make it seem like they actually cared for my business and I did not experience this at my last stop. Naz Islam sat down with my boyfriend and I and explained my options for cars. He was very honest and caring and took the time to explain different features and payment options as well as making sure I understood everything he was telling me. After test driving and falling in love with the Jetta SE I was super excited that I finally knew what car I wanted to get. He then sold me on leasing the vehicle and I left that night with a brand new car. I can't thank him enough for his patience while dealing with me and my indecisiveness. Everyone at this dealership is kind and welcoming which is important when you're trying to sell to people. I will definitely recommend Naz and this dealership to other people that I know who are in the market for a new car. I had a great experience and would definitely come back. Thank you! -Amanda Stauffer

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave this detailed review, Amanda! If you ever need anything else from us, please feel free to give us a call or sto...p by. Have an awesome day!


    Worked with:
    Naz Islam

    Sales Associate

    (5.0) 11 reviews

View More Reviews