Russell & Smith Mazda

Alfredo was very nice to work with. However, they quoted me a LOT of items that needed to be repaired. My Mazda is five years old and has 20000 miles on it. The cost to repair/replace everything they said it needed was 4 times my budget. Also, I had it in there 6 months ago for an oil change/service, and they didn't mention it. I took it to another mechanic to review, and he didn't find nearly the problems this place did. I feel they were trying to take advantage of me because I am a woman. It's a shame because it's convenient for me to go here, but I won't be taken advantage of.

As usual, the service staff were very helpful in explaining why a certain repair was necessary. The repair was done in a reasonable length of time.

I have been a customer of Russell & Smith Mazda Service for well over a decade -- almost 20 years -- but with the current team for 10+ years. They are the most fantastic group you could hope to meet. Bryan, Stephen, and Nathan have taken care of my old-school Mazda Tribute (and me), and they and the entire service team are the reason it's still on the road at 200,000 miles. I trust them completely every time I leave my vehicle for service, big or small, which is so important in a city like Houston where your car is a must-have and not a nice-to-have. They are kind, thorough, fair, responsive, and patient and I'm so grateful to know they're there if I need them. A+ all day, every day.

Pleasant atmosphere. Very organized. The service department is very helpful and accommodating in getting your car serviced in a reasonable time.

Excellent team to work with. It's great that they specialize in the specific makes and models of Mazda as it simplifies the buying process. Each department works well together, and customer satisfaction is their highest priority.

Smooth transition! Tanner is very knowledgeable about the car he sold to me and answered all of my questions with no hesitation! Plus the car was cleaned thoroughly before I picked it up!

It’s a very great company I love Alfredo in customer service the hospitality there is nice and all the employees are very respectful courteous very helpful

Russell & Smith Mazda made me feel welcome. Everyone was pleasant, they explained every process for a car purchase which made me feel comfortable. They are all so very knowledgeable, while helping me with every aspect. I would recommend Russell & Smith to everyone. Just drop by there and see what I'm talking about. I'm sure you will agree and you will be Happy you did. Maria

I choose to continue to use Russell and Smith Mazda for my car maintenance and repair needs. My experience has been that they are honest and let me know what is required or suggested for maintenance items. I never feel that they are up selling.

Courteous, and professional. They did the job correctly. I will continue to go here from now on.