Landers Toyota

Five stars doesn't really capture our experience with Landers Toyota, particularly Mike Ross and GM Billy Wicker. We started this process in August, ordering a 2026 Grand Highlander. Then Toyota placed our vehicle on a quality-control hold, and after weeks of uncertainty it became clear that the original vehicle wasn't going to arrive in time for an important trip my wife and I had planned to Alabama. Mike could have simply told us it was a Toyota problem and there was nothing he could do. Instead, he kept working on it. When another Grand Highlander became available because the original customer's financing was delayed, Billy came up with the idea of swapping that vehicle into our deal. He worked with the other customer and their salesperson to work it out, again, everyone (including the customer, thank you) was focused on service not self. It was exactly what we needed, and suddenly we had a path to getting our car in time. When the final financing logistics created one last obstacle, Mike and Billy worked directly with our credit union and found a customer-focused solution that allowed us to take delivery before our departure. It was an extraordinary effort to accommodate our circumstances, and it made all the difference to us. That wasn't just good customer service. That was exceptional trust, judgment and leadership. Throughout all of this, Mike kept communicating with us, stayed honest about what he knew and didn't know, and kept looking for ways to solve a problem he didn't create. And that's what I want to emphasize: this wasn't really about a car. It was about whether the people on the other side of a transaction would treat us like real people when things got complicated. They did. We now have our Grand Highlander, we've made our trip, and the long drive was fantastic. My wife is happy, we're enjoying ourselves, and what could have been a miserable car-buying experience turned into a story we'll remember very fondly. Mike Ross earned our trust and our heartfelt gratitude. Billy earned our trust and respect for having the judgment to make some extraordinary decisions when the normal process wasn't going to work. Adversity doesn't build character, it reveals it. Both have top notch character. Landers should be very proud of both of them. If you're looking for a Toyota anywhere in Arkansas, I highly recommend Mike Ross and Landers Toyota.

For the best sales experience contact Carol Castellini 706-289-6317! Landers Toyota of Little Rock has an excellent staff. Everyone there is friendly and knowledgeable. This dealership has an excellent inventory, new and used, with fair pricing. We are loving the 2026 4Runner! Thanks to everyone!

Landers Toyota of Little Rock gets an A+ Carol Castellini, our sales consultant, was professional, knowledgeable and so very polite. For a great experience ask for her! She made sure we got the best deal on our 2026 4Runner and we couldn't be more happy!

I recently purchased a brand-new 2026 Toyota Grand Highlander Platinum Hybrid Max from Landers Toyota. My salesperson, Allen, was polite, and the service department got my OEM tow hitch installed on time. To be clear, this review is not a ding on the sales representative, but it is clear that dealership management and corporate do not stand behind their product or respect their customers. From the start, the buying process was frustrating. I basically had to beg management to provide accurate numbers until about 24 hours before signing papers. To make matters worse, they even put a completely different VIN on the original buyer's order, leaving me to wonder if they were hoping I wouldn't notice so they could switch vehicles, or if they simply didn't care enough to get basic details right the first time. Upon taking delivery, I discovered the vehicle was loaded by Gulf States Toyota (exclusive distributor) with non-OEM, aftermarket accessories. This distributor covers all Toyota dealerships in Texas, Arkansas, Mississippi, Louisiana, and Oklahoma. The body side moldings, running boards, passenger floor mats, and cargo mat are all third-party knockoffs rather than genuine Toyota factory parts, despite being listed directly on the window sticker right alongside factory options. They even tacked on a "mandatory" $75 fee for a cheap set of USB cords, yet failed to even provide the basic screws for the front license plate bracket. The car drives fine, but it’s sickening to look at knowing how it was cheapened out. When I brought this up, management refused to remove or replace the aftermarket moldings, claiming a "risk of paint damage" for basic 3M tape removal. Instead of stepping up to replace the non-OEM accessories with authentic Toyota equipment, management placed the entire financial burden on me to fix it. I’ve ultimately decided it’s not worth spending hundreds out of pocket at a collision shop to undo their choice, but the total lack of support was ridiculous. Toyota Corporate was equally unhelpful, hiding behind distributor policies instead of stepping in. To top it all off, instead of calling me to pick up my registration paperwork, they mailed it four hours away to my military home of record address. When I asked for help getting it shipped back, management completely refused to assist, forcing me to drive eight hours round-trip just to retrieve my own paperwork nearly a month after the sale. They willingly chose to lose a customer over games, distributor nonsense, and complete administrative laziness. This was my first Toyota, and because of this experience, it will easily be my last. What a shame. Other buyers of Toyotas within the Gulf States region should be aware that OEM side moldings are attached at the bottom of the door as opposed to the middle. OEM running boards are all black as opposed to black and silver.

I recently had the pleasure of purchasing a new truck & I can't express enough how fantastic my experience was, primarily thanks to Randy Ellis aka PaPaw that I worked with. From the moment I stepped onto the lot, I felt welcomed by him & valued, which set the tone for the entire process. Randy took the time to understand my needs, preferences and budget. He genuinely listened and guided me toward options that were perfect for my lifestyle. His extensive knowledge about the Toyota trucks available made it easy to find the right fit. What truly stood out was the no-pressure environment. Rather than rushing me through the process, he encouraged me and invited me to test-drive some options. His patience and enthusiasm made the experience enjoyable, rather than stressful for someone who hadn't been on a car lot in 20+ years. When it came to pricing, there were no hidden fees or surprises. Randy explained my options and the finance manager was detailed in the costs of all of my options, ensuring I felt confident in my decision. This transparency built a sense of trust that is often hard to find in car sales. Randy has also followed up with me after the sale to ensure that I am satisfied with my new truck and answered all my questions. This level of customer care is rare & speaks volumes about his dedication. Overall, buying a vehicle was as seamless experience & I couldn't have asked for a better experience or team to guide me through it. If you're in the market for a vehicle, I highly recommend seeking out Randy Ellis aka PaPaw & Landers Toyota - it's worth it!

The dealership is extremely professional and boasts an outstanding sales team. I would highly recommend your next purchase to Landers.

Jason helped me get in a new car in a timely manner made sure I understood everything throughout the whole process, treated me like his family and even took the extra mile to make sure not only was I able to get a car but keep payments and everything in my price range! Wonderful person and would definitely go back!

I Shuntia Bush purchased a vehicle from here. I never received any paperwork before tags expired. I contacted Marcell Jefferson in finance before my tags expired, I also went there and was told that the department was closed and I could not be help. I was told I could get and extended tag by Marcell Jefferson. I came again after my tags expired trying to receive the extended tag that expired on December 21, 2025. Once again I came in on December 22nd or 23rd I was told that the head man wasn't there and some woman who worked for Kia, was stepping in for him. The woman was very rude and condescending towards me. I was told it was my fault that I haven't received any paperwork on my car. I was very embarrassed by how I was treated. Then she came back with some paperwork sayi g she has to send out for a new title. The problem is I never knew how much my tags would be so I could pay. Now that Toyota paperwork never came to me, I am know responsible for the penalties and late fees. The problem is because Toyota didn't provide me the paperwork to get tags I'm not able to work because I work for Uber Drive. I can't make the extra late fees and penalties for my tags. I would not recommend to go here to get a car. Thanks Shuntia Bush

I Shuntia Bush purchased a vehicle from here. I never received any paperwork before tags expired. I contacted Marcell Jefferson in finance before my tags expired, I also went there and was told that the department was closed and I could not be help. I was told I could get and extended tag by Marcell Jefferson. I came again after my tags expired trying to receive the extended tag that expired on December 21, 2025. Once again I came in on December 22nd or 23rd I was told that the head man wasn't there and some woman who worked for Kia, was stepping in for him. The woman was very rude and condescending towards me. I was told it was my fault that I haven't received any paperwork on my car. I was very embarrassed by how I was treated. Then she came back with some paperwork sayi g she has to send out for a new title. The problem is I never knew how much my tags would be so I could pay. Now that Toyota paperwork never came to me, I am know responsible for the penalties and late fees. The problem is because Toyota didn't provide me the paperwork to get tags I'm not able to work because I work for Uber Drive. I can't make the extra late fees and penalties for my tags. I would not recommend to go here to get a car. Thanks Shuntia Bush

We purchased a 2026 Toyota Camry. Could not have been easier. No stress. Josh Walston is the best salesman ever. Knowledgeable and fun.