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(137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ash Auto Group from DealerRater.

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Car headed to the shop a week after paying $20,000

Handed over a cashiers check for $20,000 for a 2017 compact SUV. A week later the car is headed into the shop due to acceleration problems. I sent a text to one of the owners with this news and he responded ... “That should still be under warranty, sorry to hear you’re having trouble so soon though”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is one of the owners from AAG that responded to this client. The car was indeed 100% covered under factory warranty, and was fully inspected by our machanic prior to sale. We reached out to this buyer via phone, text, and email several times to see if there was anything we could do to assist with the situtation. After literally weeks of no response from the buyer, we assumed that the issue had been remedied. We stand behind all of our vehilces 100%. The offer still stands for this client, if there is anything we can still do please call us.

couldn’t be easier

I was highly impressed with the guys at Ash auto. Very friendly, professional and accommodating. They stayed late the other day to help me get into my car and I am very happy with it. Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are always happy to accommodate our customers, even if we have to stay late! Glad we could help get you a car that makes you happy!

Yvonne Verdugo

This was the easiest car buying experience I have ever had Very friendly quick response Variety of cars to choose from great customer service kept me updated every step of the way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Yvonne! We are so pleased to hear you had a great experience with us.

2017 Honda Civic

I just bought a 2017 Honda Civic from ASH Auto Group. It was quick, painless and the car was as described on their website. I highly recommend ASH Auto Group if you are in the market for a quality used vehicle. No hidden fees or dealer add ons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you David! We always love to hear our clients had a great auto-purchasing experience with us.

Great Car - Fair Deal - No Games

I recently purchased a higher end Jaguar from this dealer and was really impressed with both the car and the attention I received after expressing some interest. It was a no-nonsense transaction, friendly and professional the whole way... and I walked away with a great purchase at a fair price... this is all I was looking for. Ryan knew the car inside and out and worked with me directly, no man behind the curtain games. I would definitely return for another car the next time I’m looking.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mark! Your Jaguar is beautiful, we hope you enjoy it.

Simply amazing!

The process was simple from start to finish. Ryan was amazing and answered all our questions. He showed us the cars we were interested in and qualify for, we made our choice, and we were out the door! The entire process took about an hour! We will be purchasing our future cars from Ash Auto Group and will send everyone we know! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

The pleasure was ours, Debora! We strive to make every transaction as smooth and quick as possible.

Great Experience

Ryan was fantastic to work with. He made this the easier car buying experience ever! We have been in a difficult financial situation and Ryan got us the best terms we could have hoped for. Thank you Ash Auto for your great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

The pleasure is ours! We are happy we could help and make it easy for you. Come visit us again soon!

I was in a active chapter 13 bankruptcy

I was in a chapter 13 bankruptcy when I was rear ended and the car that I was driving was declared a total loss. I had no credit and no down payment, my attorney recommended that I give Ryan Zimmer at Ash Auto Group a call and explain to him my situation. He was very nice and never once made me feel ashamed for being in my position,but rather,said that they specialize in helping people in situations similar to mine. The whole experience was pleasant and seamless and I am very pleased with my new vehical. I will be recommending Ash Auto Group to others for sure!! Thanks Ryan!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Daniel! We specialize in helping people in similar situations as yourself and it is great to hear you had an awesome experience with Ash Auto Group.

Margo G.

Ryan is amazing! Ash Auto Group is honest and consistent and provided my family the best customer car experience ever. I am please with my purchase and I highly recommend Ash Auto Group for a buying experience with honesty and ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the kind words!

Couldn’t have been easier.

The guys were very helpful and easy to work with. Other dealerships do the bait and switch. Not Ash Auto Group. They just give it to you straight. They are very easy to work with and the entire process was very quick. Thanks, guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to hear you had a quick and easy process with us! We appreciate you taking the time to leave us a review, thank you!