California Motors Direct

Nightmare worst I finally got to get a car from dealer used but I'm thinking reliable since I use car to car for disabled elderly for a living we paid 12000 for car first week I found I had to replace struts alignment suspension four new tires total price 5,429 so I'm thinking ok now we are good no the radiator goes out new radiator 600 dollars now it has to run no started smelling gas coming from air conditioning my mom has oxygen tank so I go to closest mechanic scared of fire I had to replace fuel line it needed new engine because gas was spraying on back engine price 9,687 dollars estament around 15000 in repair more then car I was already to far in with money I couldn't give up I'm really feeling like my car should be bran new now I'm confident but guess what first trip we went about 45 min away and car catches fire under hood i get mom out into safety and get fire out we were stranded had to pay 380 to safely tow car to boss house were it still sitts not running I'm waiting for a miracle i spent 30000 on this car around in total and I now have no transportation I can't work and I wish I kept my dodge caravan it was ugly but never let me down not even over a year with this car most time it spent getting fixed or waiting to get fixed haven't enjoyed it not once this dealer said they did two service checks no issue how could they miss all those issues it's almost everything wrong I try to get help because it's 2013 not 2020 no one will help I got proof receipts and everything someone got to respond for all that money and why I'm without a car I emailed them twice no response not sure what to do next I reported to highway patrol safety unit since it was a safety issue if anyone can give advice how to get fixed or replace I will not put another penny well i spent all my savings already on this car heeeeeelp

Never heard from them in regards to my interest in a car. Very bad customer service.

Excellent Service, beautiful and tons of cars, Awesome prices, and Joey an excellent guy. 100% Recommended

I had a pleasant experience securing my ford fusion, I am really liking the car and I appreciate how fast the process was. Joey from the Santa Ana location was very communicative, prompt, and ensured I secured the car that same morning.

Anthony went above and beyond expectations to get the vehicle of my choice. Would highly recommend friends and family to purchase their next vehicle here.

Darrell made the car buying experience smooth, hassle free, and was transparent throughout the whole process. I appreciated his communication, professionalism, and overall attitude. I didn’t feel rushed or pressured and still left with a car that checked all my boxes!

Very good service from Joshua Villalobos. Made the process very easy. Great service. Very professional. Very to the point. Hassle free. Easy explanation with everything. Buying a car can be very overwhelming at times, but Joshua made it extremely easy. In and out. I received a very nice offer for my trade-in. Please, if you need a car, interesting in a car, need to trade in a car, come here and talk to Joshua Villalobos!

❌️Horrible Experience – Disrespectful, Arrogant, and Unprofessional Staff❌️ I went to this dealership on Saturday, and it was one of the worst experiences I’ve ever had. The entire staff, from the phone assistant to the receptionist, the salesman, and even the finance manager David, were rude, entitled, and incredibly disrespectful. To make matters worse, the finance manager David openly talked about cocaine use and sleeping with multiple women while slurring his words, showing a complete lack of professionalism. My Experience When I arrived, I spoke a salesman, explained exactly what I needed, what I wanted, and what I was able to do. He thanked me for my honesty and said he would go inside to see what he could work out. 45 minutes passed, and the salesman was nowhere to be found. I was left waiting outside in my car without any update. I finally had to call the receptionist, who then had the finance manager David and another manager come outside to speak with me. At that point, the conversation seemed reasonable. The finance manager assured me that they would sell the car at the asking price with no extra fees—just tax, license, and registration. I asked if they could go lower, but they declined. I told them I would think about it and left. I returned the following day, ready to proceed with the deal. However, the sales manager and the other manager who originally spoke to me were not there. Instead of the agreed-upon price of $37,850, they gave me a purchase order for $38,323. I immediately told the salesman who handed me the purchase order that this was not the price we had agreed upon. He brushed it off and told me, “Don’t worry about it. If they told you a different price, we’ll reimburse you for it.” After the hassle of arranging an overnight check from my bank for $38,000, I returned to the dealership to finalize the purchase. As I sat there, I was completely ignored while waiting. Meanwhile, the finance manager David laughing and ignoring me started boasting about his weekend filled with cocaine, strippers, and how he was “the man.” then finally David said hey what's going on I handed them the check and then I excused myself to use the bathroom, and when I returned, a salesman I had never dealt with before aggressively confronted me and said, “Hey, you’re missing some money.” I was confused and asked what he meant. He rudely responded, “Yeah, you’re missing $323.” I reminded him that the agreed-upon price was $37,850 and that when I was given the purchase order for $38,323, I had specifically asked about the difference. Instead of discussing it professionally, he rudely snapped back at me, insisting I was short on money. At this point, I told him, “If you don’t want my business, that’s fine.” Without hesitation, he grabbed the check I had handed to the finance manager David, threw it back at me, and said, “Have a nice day.” My Final Thoughts This dealership is an hour and 45 minutes away from me as I live in Woodland Hills, and this experience was a complete waste of four days of my time. On top of that, I spent two and a half hours in traffic each way, every time I went. So I wasted over 20 hours of my life dealing with this place, only to be disrespected, ignored, and treated like I didn’t matter. The arrogance, cocky attitude, and blatant disrespect from the staff—combined with the finance manager's inappropriate discussions about drugs and women—made this the most unprofessional car-buying experience I have ever encountered. I don’t normally leave reviews, but this dealership deserves every word of this one. ❌️If you value Honesty, Professionalism, and Respect, Take your Business Elsewhere—even if it means spending more money at a different dealership. Do not waste your time here I promise you you will regret it.❌️

Check out the BBB and the real reviews about their work ethics prior to your purchase.. Do not buy here. Better to spend money with a company this is honest. I Will soon update with all records and information shortly. Very bad business here.l at CMD. I was being ethical and did not put a stop on my check in good faith but not a big deal I have a good team to handle issues like this. I don't like bad business, I don't like being lied too.

Very convenient to purchase a vehicle i was looking for a specific color and model. I got lucky went looking at several dealerships and came accross carvana and their was exactly what I've been looking for!