BMW of Roanoke

The gentleman who worked with me was both knowledgeable and pleasant. But, truth be told, the vehicle is so good that it sells itself. I knew within just a few minutes that the X3 was what I wanted - everything else was icing after that.

I first started looking for a car for my wife and Tim Hartzog helped me find the perfect vehicle. Not only did he do a great job showing me car options, they delivered the car to our lake home and the “genius” spent a great deal of time walking my wife through the controls. The experience was so good that Tim helped me find the perfect new BMW at another dealership and we did the entire transaction by phone, text, and email. The Genius delivered the new car to my home, took my trade in back with him, completed all the paperwork involved, and walked me through the controls. The level of service and the quality of this line of BMW is exceptional. Tim does an awesome job making sure the whole process goes well.

Tim and his team at BMW of Roanoke were very accommodating and responsive throughout the selection, ordering, delivery, and post-delivery process. I would recommend BMW of Roanoke and would not hesitate to order through them again.

THE WORST DEALERSHIP EXPERIENCE I HAVE EVER HAD!!!!!!!! Please, do yourself a favor and never go there. I paid a $2000.00 repair in service. My car wasn't repaired properly the first time. I was told to bring it back by the service manager and he would make it right. While waiting in the lobby, after driving and additional two hours for the second time, and another day off from work. I hear the service adviser talking to the service technician who worked on my car. The conversation lead to a not my problem kind of deal..... Mortified I got up and spoke to both of them and let them know my car wasn't fixed properly the first time....... Could you please help me I asked? I just want my car fixed for what I originally brought it in for, and already paid for. I ended up speaking with the General Manager John Musilli on the phone. He consulted the Owner, a Mr. Gregory. They both exuded a not our problem kinda attitude, and strongly disagreed with my concerns.... WOW This just solidified that this dealership has a "CULTURE PROBLEM", from the top to the bottom. A real we are the only game in town mentality!!!!!! Customer beware, and for goodness sake, STAY AWAY!!!!

THE WORST DEALERSHIP EXPERIENCE I HAVE EVER HAD!!!!!!!! Please, do yourself a favor and never go there. I paid a $2000.00 repair in service. My car wasn't repaired properly the first time. I was told to bring it back by the service manager and he would make it right. While waiting in the lobby, after driving and additional two hours for the second time, and another day off from work. I hear the service adviser talking to the service technician who worked on my car. The conversation lead to a not my problem kind of deal..... Mortified I got up and spoke to both of them and let them know my car wasn't fixed properly the first time....... Could you please help me I asked? I just want my car fixed for what I originally brought it in for, and already paid for. I ended up speaking with the General Manager John Musilli on the phone. He consulted the Owner, a Mr. Gregory. They both exuded a not our problem kinda attitude, and strongly disagreed with my concerns.... WOW This just solidified that this dealership has a "CULTURE PROBLEM", from the top to the bottom. A real we are the only game in town mentality!!!!!! Customer beware, and for goodness sake, STAY AWAY!!!!

I have never been subjected to the level of professionalism during the car buying experience as I was at BMW of Roanoke. Every person that we dealt with was absolutely amazing and it was the smoothest vehicle purchase I have ever made. The GM took the time to sit and chat with us as did the sales manager, finance manager and even the owner whom happened to be in town during our visit. Tim, our product specialist was awesome, and we look forward to working with him in the future! Thanks again for a great car and a great experience.

Mr. Tim is such a honest and wonderful human being. Very professional and caring!! Will definitely do business with him again in the future. Thanks

Met Tim when I walked into the dealership, very helpful in answering my initial questions, interests, immediately offered me different X5's to drive, no pressure, introduced me to Jeff the general manager. The new owner introduced himself to me, and made it a point to let me know Roanoke BMW is taking a new approach to the car business, the way it should be, potential clients, and current, need to know their business is valuable. My initial impression was "Roanoke BMW really wants my business", unlike the previous owners. Got the vehicle I wanted at a fair price, and a fair deal on my trade in. Definitely will recommend Tim and Roanoke BMW to anyone interested.

I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to explain all the options. The genius is excellent at showing you how to use all the new technology.

Some of the poorest trained phone receptionists you can deal with. Before you even say "bye" they hang up the phone in your nose. Rude! Rude! Rude!!